Reviews of local pros in Berea, Kentucky

I’m leaving a review not for quality of work but rather for Mikes honesty. I lost my wallet in a nearby business parking lot. Mike happened to find a check that had fallen from the wallet. He took it upon himself to call the number on the check and ultimately made sure I got it back.
Honesty goes a long way in business and you can rest assured that I will be calling Mike if I need any HVAC work.

Thank You

I phoned late on Wednesday afternoon and my technician was out on Thursday.

Very courteous and professional. He was very thorough and explained everything well.

I highly recommend Barnett's Heating & Air Conditioning

I can’t say enough good things about this company! They were quick to come replace our unit that was 20 years old and had died. The price was the best quote out of 4 companies that we had come out to the house. The family that owns this company are wonderful people- very honest and will make sure the job is done correctly.

Barnett’s is the best I’ve found anywhere. Wouldn’t use anyone else. Good people, good service and very fair prices

Anytime I have an issue I call Barnett’s. They arrive within 20 minutes and are always . Each worker has been knowledgeable of issue. I trust them for any HVAC issues!

A great family owned company! I’ve had the pleasure of working with them many times over the years. I don’t often give reviews but I felt I needed to share this wonderful company with you! You will not make a mistake by choosing Barnett heating and cooling!

I moved to Berea in 2019 and Barnetts was there for me start to finish when putting a new system in my home. They are always fast, friendly, and experienced. Chris was out for a minor repair today, and again did a phenomenal job! They definitely have a lifelong customer here!

For several years we have used Barnett's to service our HVAC systems. So, when it came time to replace both of our 21 yr old units we naturally chose a small, local, family owned business that has the most competitive prices, best equipment, excellent staff, and quickest turn around. I have worked with many contractors and vendors throughout the years and Barnett's HVAC rank at the top for their professionalism and excellent service.
Great group of folks to work with.
Thanks for making our house feel like a home again!

We have used Barnett's for years and years. We recently got a new unit from them that was very reasonably priced. I am VERY PICKY about people entering our home, smoking, dirty shoes and all that. There were no issues. The employees were respectful, laid plastic down everywhere they were going to walk and there was a very minimal mess. I highly recommend you do business with this local, family owned and operated business.

This business is an absolute pleasure to deal with.
I had to reschedule my appointment 2 different times and they were more than happy to accommodate me.
Chris, the technician, that came to my house was friendly polite and professional. This will be my go to HVAC repair. I highly recommend this business.

Grateful for same-day, high quality, trustworthy and affordable services. Thankfully our issue was minor, however, they didn’t hesitate to spend time double checking the unit - even following up the next day. Can’t say enough good things about this company. They are the best!

Mike and his team has done a great what the install of the central air unit/ heat pump. They were always helpful if I had questions.

Thanks Barnett for another job well done

Frank

I can't say enough good things about this business. They came out and gave me a solid quote. I ended up doing something totally different, but I would recommend them for your HVAC needs! They are very responsive, honest and will work out what you want.

I called Barnett's on a weekend and they arrived promptly. Mr. Barnett was very polite and courteous. He informed me that 2 parts needed to be ordered for my furnace. He assured me they would be ordered when he got back to the office, but warned me they wouldn't be in before Monday or Tuesday of the following week. This was during the extremely cold spell we were having with temperatures in the single digits. Approximately 16 days later, after numerous communications with Barnett's, the technician arrived to fix my furnace. He was also polite and courteous. He was there for about 15 minutes, replaced two fuses, and was gone. I was charged two service calls, the cost of the parts, and given a 15% discount for "having to reschedule my appointment." I think 16 days is an exorbitant amount of time to have to wait to have two fuses replaced and to be charged for two service calls when I was told the "parts" would be in within two business days. I was always courteous and never complained after numerous explanations as to why my parts were still not in. I'll leave the rest up to you, but I will not be using their services again.

I have used Barnett's Heating and Cooling twice now and they have been great both times! This time, I called on a Sunday in a panic because my unit was leaking water all over my laundry room floor. They had someone out to me within two hours and had the issue fixed in about 30-45 minutes! Wonderful people and amazing service. I highly recommend them for all of your HVAC needs!

We recently had a really great experience with Barnett’s!
To our surprise we found a pretty significant leak in our crawlspace from an overflowing drip pan. I am so happy that I read the other reviews and decided to give them a call! The woman on the phone was very pleasant in collecting my information and assured me they could take care of our problem. They were able to schedule a same day appointment and had our air back on that evening! Chris was our service tech and was really friendly and professional. He quickly identified our problem (clogged condensation line) and resolved our issues. He was even able to install a device that will prevent our system from overflowing in the future. I would definitely recommend them for your cooling needs!

The best AC and Heat service I have ever had the pleasure of working with. Probably one of the best businesses I have ever had any service from, period. They are very responsive, professional, and knowledgeable. Their team members are incredibly kind and wonderful to work with. They are affordable and competitively priced. You can't go wrong picking them for heating and air service. I have had service from them for many years now, and never once have I had a problem. They exceed expectations consistently and are fantastic service providers and great people.

Great service, exceptional product, best people.

Barnett's gave us our 2nd estimate for replacement of our old failing AC unit. They included additional things the other company failed to mention, but didn't add cost because of it.

Installation was very fast, very professional, and still very friendly. I'd be happy to have the whole crew come by any time... They are just good people.

Every phone, email, and text interaction was productive and friendly. Honestly, it was like having my family come out and work on my house.

I highly recommend Barnett's for any HVAC needs you have.

We had an excellent experience working with Barnetts. The technician's, Chris and Sean, were very thorough and explained the issues clearly. It turned out that we needed a new system and Mary in the office went above and beyond to help us through the financing process. Highly recommend this family owned business, we were very impressed and will continue to call them anytime we have a need.

If I could give more than 5 stars I would! Highly recommend Barnett’s!

I moved into a house with a 21 year old unit. I knew time was ticking on it but just after 2 months of use, it bit the dust. I called Barnett’s and they fixed the problem the same day. Then a week later, another problem arose (not related to the first) and I opted to replace the whole unit. They worked with me all within in that week to get the job done! Every employee I interacted with was very knowledgeable and helpful from beginning to end. I am so glad I gave them a call! My new unit works excellent and it was well worth the money spent.

Super happy with this company. I had another company through my warranty company install a brand new unit last summer, this summer it stopped. The Barnett team came out and diagnosed the problem the same day, advised us on the most cost effective way to fix the issue (going back through the previous company) and when the previous company refused, this team was able to order and replace the broken piece within a week.