Reviews of local pros in Berea, Kentucky

On time as stated from phone call the day before. However, still waiting on receipt. Don’t think techs should have to do service and also do responsible for collecting payment and doing receipts as well. They have a certain skill set and office administration isn’t it. Not at the prices we’re paying for said services. 5 star for work performed. 1 star for after service office administration work performed. Not techs fault however. You can do better! 7 hrs after service and still no receipt 🤷🏻‍♂️

I got a service call scheduled the next day. The technician arrived on time, quickly diagnosed and explained the problem. He just as quickly fixed the problem. I was impressed by his knowledge and professionalism in dealing with it. I highly recommend Barnett's.

Barnett's never fails! Mike and his team are always prompt and professional. They even came out to work on my a/c on Labor Day! With the heat we've had this summer, I'm sure they have been swamped. However, still doing everything they can to help our community! Thank you Barnett's Heating and Cooling!

They were friendly and professional they installed a new heat pump and saved me lots on my electric bill I will call them again and recommend them to anyone

Can't say enough good things about Barnett's! They do excellent work, are good at communication, and they guarantee their work. We had trouble with one of the components of what they installed (a factory problem) and they replaced it with no fuss and no charge.

I have used a few AC repair companies throughout the last 3 years. My unit has had issue keeping up with the heat for a while now. Last year it was manageable but this year it was not. It was 82 in my house a few days ago and there was no signs of that getting better.

The last 2 techs who came out (I wont share the companies) said that my refrigerant levels were good and that I most likely had a faulty valve. Valve cost was high enough that they recommended a full unit replacement. At the time, my inside temp would spike to around 76 so I was ok with dealing with it.

Well, this year It was worse. It was around 82 like I said. I decided to call Barnett's for another look just because I really wanted to see if another Tech would say the same thing.

Mike took my call. I explained all the issues and the symptoms that I was seeing. I have a pretty clean unit as I try my best to maintain it well. Mike Scheduled my appointment and also took notes of my work schedule which was appreciated.

His Technician Josh called me and ahead of time and I was able to drive out from work to meet him. Josh came out to inspect my unit. First thing, Josh was super friendly. That is much appreciated. Second thing, my unit is a little older and Josh knew a lot about the unit. He knew all the sounds and little nuances that come with this type of unit. He was able to tell me what most likely will go out later but he said if its something we can limp along for a bit that we should give it a shot.

He had a special digital gauge that displayed a ton of information. The last 2 techs never used anything like that. I asked about it. He said on this particular unit you need something a bit more precise because the analog gauges wouldn't tell the whole story. It looked like my unit was 3 pounds low on Refrigerant. Keep in mind, 2 other techs had told me it was fine and well within range. My unit only holds 5 pounds.

Also, you have to fill my unit up in a certain way since it is older. Josh knew all of this and was able to get my unit pressurized and locked into the correct values.

Last night was the first night that my unit was operating like it should have in over 2 years. Now, while my unit may have other issues that Josh pointed out, he was kind of enough to give me a rough estimate on what it would cost to fix that issue or replace the unit. While these things are expensive, he was kind enough to say that whatever happens, he would try to limp the unit along for as long as we could. That is all a person can ask for really.

I was really impressed with the friendliness of both Mike and Josh. Mike is running a business and this is the peak season for Cooling issues. I am sure he has tons of calls every day. But Mike took my call multiple times without question and that goes a long way. I also left a message one time and he called back as soon as it could. Which was just a few hours later. Mike also gave out his personal number just in case of an emergency situation. I have not known a owner / operator to do that in a long time.

I know that everyone is going to have a different experience with each company that they choose to do business with. What I can say here is that if you do have an issue, I feel that Mike and his team will work hard to try and correct that issue for you without charging you for something you didn't need. Heating and Cooling work can be expensive. Please keep that in mind when you need a fix that isn't as simple as a capacitor or a fuse. And on an older system like mine, part availability isn't going to be easy.

In closing, I am going to choose to do business with Mike and his team going forward. I did not get the same feeling from the other 2 companies that I contacted. They just did not leave me with the feeling that they could confidently address and fix my issues. Not only did Josh address my problem, he fixed the main issue that was causing my cooling failure. He also pointed out the other issues of the unit and gave me a good heads up on what could come later down the road.

Thank you!

We had been having Heat Pump issues, our heat pump struggled to cool and had a lack of cold air output. I did a google search, found Barrnet's Heating & Air and made a call. They were out the very next morning and servicing our heat pump. The gentleman was very professional, he kept me informed every step of the way, and took the time to answer questions. The pricing is very fair and reasonable. I would highly recommend this company to everyone (Stay Local) My Heat Pump has never worked so well. I am a VERY satisfied customer!!! Thank You, Barnett's Heating & Air 😁

Barnett’s is awesome! They have installed three systems in three different houses for us. Each time they have been kind, professional, and done an amazing job. Mike, Shawn, and the boys are amazing if you need a new system or just general maintenance, do not hesitate to give these guys a call!

Barnett Heating and Cooling has always provided excellent service, quality work, and quick appointments for maintenance/repairs. We have always worked with Barnett in Berea and we are thankful he was able to provide services in Richmond as well. Highly recommend Barnett Heating and Cooling for both repairs and new systems!

I am really impressed with this company. I can’t say enough good things about these people. I don’t think I could have gotten a better job anywhere else and the price was half what another company wanted. Really nice people good price and a very neat job.

The folks at Barnett's did a great job for us. Our new high efficiency system is saving us about $100 a month + or -. And they were the most affordable of the three estimates we got by $1500.

Same day service. Very nice, honest man. I would recommend this company to everyone.

Great experience. Best service! Highly recommend.

Great service on time the job is done right honest and trust worthy would not trust nobody else but modern air

Very polite and respectful. Very professional and fast. Will definitely call upon modern air inc. In time of need.

Always professional. Always friendly. Always gets the job done right.

Our install was difficult. Steve and his crew worked hard and got it done.

They showed up and did a great job they always do excellent work .

Love this company and their employees. All is professional, cheerful and do what they say they will do.

Amazing customer service, amazing pricing, and they are honest. Their response time was great! Highly recommended!

Came Sunday morning to fix AC. Done in one hour. Thats hard to find companies that will fix things on weekends. Nice people too.