Electrical reviews in Covington, Kentucky

I had an appointment for a evaluation/quote to be performed. Lady who took my emails, Kim, said that their availability that day was open. We agreed to a 3p time. Nobody showed up by 5p, and they closed their office early to where nobody was available to answer any calls for clarity. She said the next day that each electrician thought the other was gonna meet me. This business apparently doesn't delegate and assign properly for work to be done. Terrible communication. Save your time and go with somebody else.

I used Home Advisor to search for an electrician to install a wall outlet in my garage for my electric car. Electric Masters was recommended and quick to respond to my request. They worked quickly to set me up with a quote appointment. The quote was fair and reasonable. They were also quick to set up an install appointment for me. The gentlemen showed up promptly. They were quick to assess the situation and they worked efficiently to install the outlet. They also cleaned up the work site, so that I hardly knew they had been there. I was also very surprised and thankful to see that they had installed my cable organizer next to the outlet, without being asked. I was very pleased with the work and I will be calling Electric Masters for all of my home electric needs.

They were on time, professional and quick at my electrical needs. Pricing was very reasonable for the amount of work I needed them to do.

I couldn't be more pleased with Justin,
He will be returning to do some work soon. Overall, very helpful young man and very courtesy.
Thank you Justin

Called them for a bid on a project and they came out within a few days to check it out. Took them about 5 days to get the bid. It's a big project so that is fast.

They came and gave me an estimate. wanted to tie into my sump pump and then a GFI circuit with a freezer already on it, estimate was @ $400, told them i wasn't good with outlets tied into others and wanted on own circuit, estimate went up to @ $500..all good. Tech comes to install. cuts a hole in the wall for first outlet big enough for box, but finds pipe and has to move it, now I have an extra hole in my wall which I'm informed I will have to repair. Why not a smaller hole to see what's behind first. Then finishes work and ties into an existing line that's connected to my furnace, not as agreed upon. Then tells me he can do it for yet another 75 dollars. This company is bait and switch. They also cut first then cut second instead of cutting small hole to see what's behind the drywall. I would avoid this company at all costs. Now I have to pay a different company to have a new circuit breaker put in and rerun long enough wires and a drywall company to fix this hole.

Update: Since my review, this company has corrected everything and completed the job as was agreed upon and I am now satisfied. There was a miscommunication that I hope will be rectified in future jobs.

Extremely pleased with service and punctuality. Super knowledgeable and polite! Extremely good price on replacing our circuit panel. They even got to our house in under 30 minutes and reestablished heat to our home the same day. You guys rock! Thank you!
Ed W.

Electric masters is amazing! Also huge perk is that they’re so close to my home! Miss Kim is so sweet, I talked to her 3-4 times over the phone. She’s so helpful and gets back to you very quickly. I had to reach out to them twice. Kyle handled the first call, he was so nice, professional, and he determined the issue was the outlet and the connection it was lacking. He even gave me a quote for another project of mine. Unfortunately the outlet wasn’t the issue even after being replaced as my dryer kept shutting off mid cycle. The owner (please forgive me I don’t have his name on hand) responded to the second call. He gets behind the dryer, checks the voltages, goes downstairs checks the breaker box. He determined that it was something there! The neutral wire wasn’t screwed properly from what I best interpreted causing a bad connection. He didn’t charge us for the additional work and explained everything so nicely. We really appreciate the fast, amazing expert service of electric masters.

This is the 3rd time I've used Electric Masters. The electrician this time, Brandon Love, great. On time, very personable, and easily fixed what a novice like me could not figure out the night before. Thank you very very much!!

Jakob came out to the house to rewire a 240 for us. It was A quicker installation than I thought it would be and I spent $70 less than I thought it would be. He did great work, and thank God he lives near us so we can call on EM as needed for future work. UPDATE: We had more work done by Jacob, he installed grounding and various outlets that the house needed, Again, significantly below what I thought it would cost, and it was fast and proper. I hope they keep sending JAKOB here next time I call. I will definitely be using EM again! Thank you again for your efforts Jakob.

A real person answered the phone.not AI. next day service was right on time,explained everything he was doing. And what needed done. Gave me 2 options, fixed the problem that day . I will be calling back for further electrical work .it was a very educational day for me. Will recommend them to friends and family..