Constraction reviews in Florence, Kentucky

Clint, Jesse, AJ, Brian, Gavin and Kevin were amazing! Very professional, thorough, and quick to respond. Kept us informed throughout the process.
Kyle and Jeremy were excellent with their job. Very professional, prompt, and communicated with us throughout.

Aaron and Kevin were fantastic and did an amazing job for me. They came right away after I called on a Saturday night and went above and beyond to do a thorough cleanup. I am so grateful for their help, professionalism, and kindness. Kim was wonderful and so helpful on the phone, too. I now have First Call in my Outlook Contacts and will not hesitate to call them again for help.

Amazing company to work with! My insurance company sent them to handle mitigation and repairs for our claim. The mitigation team (Clint, Ethan, AJ and Aaron) were topnotch. Great communicators, very respectful and quite efficient! Highly recommend this team and the company they represent! Can't thank you enough!

Had a pipe break in an upstairs bathroom leading to a bunch of water damage and I’m glad I called 1st Call Disaster Services. Chris was able to come out right away to give an estimate and get the ball rolling on mitigation and plumbing work. Ethan and AJ did a great job with the mitigation. They got everything cleaned up quickly, were very professional, thorough, and also very helpful in coordinating with insurance which took a ton of stress off me. Thank you!

Our hot water heater sprung a big leak. We had several inches of water in the utility area. 1st Call disaster services were sent by our insurance co. They were here within 3 hours (it was night time) CLINT came out and did a FANTASTIC JOB. He was polite and professional and the floor looked bone dry when he left. He came the next day to check the fans. We were extremely happy with his work and would highly recommend CLINT and his company any time. FIVE STARS!

I can’t give enough praise to this team. Barb, Jeremy, and Derrick were kind, professional, and on-time every day. My walls and ceilings look great. They even took special care to ensure the bathroom accessories were put back in place. Also thanks to Kyle, Ray Jean, and Whit for being flexible and delivering great communication throughout the entire process. From the start, I felt confident that 1st Call would do a fine job.

Had a water line break at my home recently and was directed towards this company through my home owner's insurance. I received a call within 45 minutes from 1st Call (was told up to an hour for call back) and they immediately assessed whether the line was still leaking water. I had shut off the water to my house, so they said transferred me to someone who dispatches the crews. I was told they were on a job and I would be next. I received a call about 30 minutes later informing me they were on the way and would be there within 40 minutes. They arrived in 30. They did a walk through with me, and did an extremely thorough assessment of the damaged and explained everything they found and what they were going to do very well. They asked me a lot of questions regarding how I wanted to proceed with certain repairs and followed through with those wishes. There were many visits over the last 12 days, checking and rechecking moisture levels, and eventually with demo of the areas that could not be saved. The whole crew was extremely professional and courteous the entire encounter and have been very good at keeping my up to date of what the next phase of the plan was and what to expect next. The team I had was Clint, Ethan, AJ, and Aaron. My family and I are very thankful for this team and for the company helping us through this rough patch. I have requested 1st Call to handle the remodel as well. I would recommend them to anyone who needs fast, profesonal help with any type of emergency issues with a house or building.

I can not say enough great things about First Call! They were recommended to us by DuPont Plumbing (Gavin and Ricky) after a backup into our basement and they responded quickly! Aaron came out first to assess the damage, and he and Kevin worked together to give us a very fair estimate! The next morning, Aaron showed up with Clint and Ethan and they did a phenomenal job of cleaning up and then they set up equipment to run for the next couple of days to dry everything out. They even took out the trash we had in the bathroom from my husband pulling drywall down before they got there! I was very very happy with what they did! Two days later Aaron and Clint came back to make sure everything was dry (which it was!) and pick up the equipment. This isn’t the first time we’ve had water in the basement and last time it happened we had a different company come out and it was a terrible experience…this time, with First Call, we were very pleasantly surprised with the difference in treatment, not only to the house, but with how concerned that we were stress free Aaron was! He went above and beyond, and while I hope we’ve solved the water issue and we never need a restoration company again, I know who I’ll be calling in the event that we do! Thank you guys so so much!

This is one BAD BAD company! Stay away from them! All they try to do is screw you as much as possible! It’s a shame I can’t give them no stars at all, because they don’t deserve any! We had a tornado coming through our house in Loveland two years ago where the roof was lifted up and the water was coming in to our family room for two years, destroying the ceiling and the side drywall. The insurance recommended we use this company!
They paid for the roof and the inside work!
These people came over , we had an agreement to fix the roof and remove the affected rotten drywall, and paint it! They chose to cut corners and slap some mud over without removing the rotten drywall! After a few days it was all cracking up! We had tons of fights and arguments ! The insurance paid them almost $3500 more do the job right! They came back after 5 months and only did half of the job! They are big scammers! Now I wonder if they fixed the roof right!JUST STAY AWAY!!!!!

1st Call Disaster Services mitigation and repair teams have been extremely helpful. My brother Steven who is hearing and sight impaired and is in his late 70's had a leak in his apartment kitchen sink. I am located ~200 miles/ 3 hr drive from Steve. When I called State Farm for a recommendation of who to call to make sure the water leak was stopped 1st Call was one of the names they gave me. Chris was extremely responsive and got there within about a half hour and the mitigation guys including Clint Jesse, AJ, Brian, and Kevin were very helpful in getting the apartment dried out. They were all extremly good at communicating and patiently worked with my brother despite his hearing and sight impairments, I would strongly recommend 1st Call!

Clint, AJ, Brennan and Jonah were very thorough and conscientious in their work to dry out our basement after a hot water heater leak.

When water flooded through a bathroom into our basement on the day after Christmas, we had water damage to flooring and drywall and carpeting. I called my insurance who called in First Call and I rushed home from work - Clint and Brian were already there! They quickly brought in equipment and folks to remove any affected materials and to clean up and dry up the water damage. In the next few days Jesse, AJ and Kevin also showed up. The team moved everything out of the affected area, pulled up flooring and carpeting and brought in fans and dehumidifiers. They were all very patient and spent the time to explain everything they were doing and answer any questions I had- Clint and Jesse and Brian in particular! An incredibly professional team who put us at ease that everything will be okay.

I can’t say enough great things about our 1st Call Disaster Services team. We had a sewer backup 3 days into living in our new home. Clint responded within an hour late on a Sunday night. He worked until the entire mess was cleaned and came back with his team, Kevin, AJ, Ethan, Aaron, Jesse, & Gavin every day to decontaminate and demo, setup dehumidifiers, and test for wetness.

We received such care from the team. They weren’t just excellent at their job, they were excellent at customer service too.

If you ever find yourself in need of services during and after an emergency in your home, Clint & the 1st Call Disaster team will take great care of you.

Called them out on Saturday the day after a storm. I informed them my sump had failed they told me someone would be out. Someone arrived late in the Evening did the absolute bare minimum to extract water left it so soaked the water would shoot upwards. I told them the house was under contract and it was imperative we get this going ASAP, I was told someone would be back the next day and we’ll after calling several time the first of many conversations where information was not passed along. Poor communication said my “carpet was delaminating”. Just a constant of poor communication with Alan mostly the division supervisor but as I found out later calls were hardly returned unless you put in a massive effort.

Basically you should really get pricing don’t just rely on the “first call” call around and get pricing there will be add ons and a $9300 bill for carpet and some baseboards isn’t worth it with their service because no one communicates. I pride myself on not leaving reviews in negative fashion but after my experience in my time Of need I will gladly leave this review

1st Disaster Company is an excellent company to work with. Clint, Jesse, AJ, and Brian were incredibly helpful, organized, and responsible in keeping me informed about the situation at my house. They went above and beyond to ensure that my needs were met during the repair process. I highly recommend them.

1st Call was wonderful to work with! They responded quickly when we discovered we had water leaking from our refrigerator. They quickly set up equipment to get everything dry and took care to make sure the equipment wasn’t disruptive to our daily lives. Clint, Brian, AJ, Brennan, and Conner were efficient and respectful. We appreciate their hard work!

We had a water leak in our kitchen. We had a different company come and do "remediation". After speaking with Aaron from 1st call, we quickly realized what a poor job they did. We were over charged and they left us with moisture still in the floors and cabinets. Aaron came out and assessed the situation, contacted the insurance company and got approval to do the job correctly. Aaron and Jesse arrived shortly after and did a wonderful job. They pulled up flooring, took out cabinets and left a very quiet dehumidifier for a day. They worked quickly and efficiently. They were friendly and talked us through the entire process. They also did a great job cleaning up after they were done. We are waiting for reconstruction quotes but I can't say enough about how great Aaron and Jesse were. Thank you

1st Call Disaster services is a great company to work with. They were prompt in discussing the roof damage, preventing further damage, and resolving the water and potential mold issues quickly. I'd recommend them to anyone.

After a botched dishwasher installation flooded my kitchen, Clint and the team at 1st Call Disaster Services—AJ, Jesse, Brian, and Jeremy—arrived promptly after receiving the call for help. I cannot emphasize enough how great they were. They managed my frustration with ease and understanding. Clint was very informative and answered all of my questions with tremendous patience. I was actually sad to see them go once their work was completed! Thank you all for making my stressful situation a little easier to handle. You guys are amazing!

Thank you so much Brennan, Aj and Jonah ! they were there within an hour of our incident, beyond professional, nice and helpful. We really appreciate the hard work and quick communication and efforts to get the job done right . They also discovered an issue we hadn’t known about before they bought our house . They were all beyond helpful ! Thank you!

1st Call Disaster Services answered the call at our home Memorial Day weekend. A faulty water supply line soaked our basement living space and jeopardized all contents in it. After reaching out to 1st Call on a Saturday they had Clint dispatched within the hour. Clint was on time, thorough and clean. He got our basement dried out in quick order. Very happy with their work and timelessness.