Constraction reviews in Florence, Kentucky

Returned home from a trip and was met with a partially flooded basement when our water heater pressure relief valve failed. We were referred to 1st call by our insurance for water mitigation and the soon to be set up restoration work.

AJ and Brennan did a great job with water mitigation. They took care of some demo, removed wet damaged flooring and drywall, and set up the equipment to start the drying process. They came back each day to check the moisture levels until things were dry and the equipment could be removed. They were prompt and communicated with us each day to make sure someone would be home when they arrived to check on things.

If the restoration side of this project goes just as smoothly as this step in the process I'll be totally satisfied.

Absolutely terrible experience with 1st Call Disaster Services. I regret ever trusting them after my insurance referred them. Here's why:
- They promised an estimate within 48 hours after a full inspection on March 31 — it took over 2 months, with no communication or explanation. All attempted communication regarding updates was strictly initiated by me.
- After the claim was officially closed due to being less than deductible (2 months after their inspection), they came to my house without notice or anyone being home, removed a shingle from a completely different part of the roof (second story instead of main level), and left a tarp that caused more damage. They claimed they needed to send it to the lab to find a match. Again, very confusing to hear as a customer whose claim has been closed to see this happen, especially when I discovered the tarp on my own coming home to it without any expectation of this work. They give you the expectations form which clearly states that communication/change of scope will be provided - none of that has happened.
- Chris Stallings himself promised they would never show up unannounced again, but they violated that too — a man that I later demanded to introduce himself (Michael) showed up climbing my roof while I was home alone with my 5-year-old daughter. No call, no heads-up, and clear disregard for basic decency.
- The customer representatives that you get to by calling the main number have been exceptionally rude, condescending, and discriminatory on the phone — sighing, hanging up, and questioning my level of intelligence by telling me I do not understand how things work - the confusion was brought by dishonesty of their personnel to myself and my husband, not my lack of intelligence. My issues and frustration were and are still very well granted but I received no support.
- They lied about pricing, then later threatened collections for a bill I never agreed to and that wasn't disclosed in any documents I signed.
- Most shocking: they admitted to my insurance that they had no reason to remove the shingle from the second story (where there was no damage) and caused new damage, including puncturing my roof with green pins and leaving them scattered in my yard — where my child walks barefoot.
- They told insurance they would come fix it (with the prior notice and other expectations I have imposed) — that was two weeks ago. I was never contacted, even though insurance followed up and told me they were supposed to call me.
This kind of incompetence, dishonesty, and negligence tells you everything you need to know about this company. Stay away.

1st call did an amazing job with tearing out damaged material in our new condo! AJ, Brennen, Clint and Jonah were extremely professional, thorough and helpful throughout the entire process!

We recently experienced damage to our beautiful home both inside and out due to a car accident. Our insurance supplied 1st Call Disaster Services and gave us Chris Stallings as our project manager. He came to our home and explained the repair process which included brick masons(shout out to Krallman Masonry) ,carpenters, painters,and drywall professionals. We were provided amazing detailed and thorough final cleaning at the end
of the project by Sam and Arianna. Our home looks better than it did before the wreck and we're very grateful to Ist Call and Chris for being there for us during this time.

When my cat discovered our touch-activated faucet (and his supervillain potential), water ended up everywhere but the sink. Thankfully, Clint, AJ, Brian, and Brennan from First Call came to the rescue. They calmly dried out my engineered hardwood floors and explained the entire process, all while reassuring me that not even a mischievous cat could overcome their expertise. Quick, professional, and friendly—these guys truly saved the day!

The 1st Call Disaster Service team was professional, thorough, and incredibly helpful during a very stressful time. Brennan, AJ, and Jonah went above and beyond to make sure our water mitigation was handled correctly.

They arrived promptly, explained every step of the process in detail, and took the time to answer all of our questions. Their professionalism and friendliness immediately put us at ease, and it was clear they genuinely cared about making sure everything was dried out properly. The work was done efficiently and thoroughly, and they made sure nothing was overlooked.

1st Call Disaster Services starting on process soon.
Our house has not been remodeled due to Mortgage Company kept holding up the checks, from homeowners insurance. Our flooded house is finally ready to be restored. Yes 🖐️

Terrible company. If I could give 0 I would. Recommended from my insurance for a repair on my siding which happened in March. I signed a contract for them to fix it in June. Its now December and it is still not fixed. Every time I call I'm told I cancelled the service which never happened. They tell me they will call me back and they never do. Been doing this ad nasuem for 6 months and I finally got fed up when more wind came and did more damage to my house to their inaction. Do not waste your time or money with this company.

Can’t say enough good things about this company! They helped us with everything from dealing with the insurance company to getting our basement restored!
They are always willing to answer any questions and made sure we were happy with each step of the process!!!
I can’t imagine going through this experience without having 1st Call on our side!!!

Great Job by all 3 guys who showed up the day after my water disaster to get things started and all cleaned up. Communicated very well with me everything that needed to be done. Even brought us breakfast the first day they showed up. Pleasant surprise. Mitigation process was very smooth efficient. Kept the house clean as possible for us with plastic barriers to kept heat and dust from entering other clean rooms. BTW, they answered the phones every time I called, even on Christmas Day.

I also had 1st Call do the reconstruction work as well. We needed drywall reconstruction, painting, carpet reinstalled, laminate flooring put in, and the entire kitchen porcelain tile torn up and replace. I am completely satisfied with the entire team that worked on getting everything back in order at my home. The entire team did an excellent job. Especially Shawn since he was here almost everyday and here from the beginning. They were all very professional and a joy to talk to every day.
Thanks so much 1st Call for everything.

First Call was incredible to work with following a water damage incident caused from the unit above mine. Their team was knowledgeable, flexible, and prompt with their communication. Clint, AJ, Jonah, and Brennan assisted in my repairs and provided excellent service. Would recommend the company to friends and family.

What started as a nightmare quickly turned into a smooth, speedy recovery thanks Clint and Jonah! The water damage inside my home was extremely overwhelming, but from the time I called them it has been taken with such care! Physically and mentally, knowing these gentlemen cared so deeply for the work they are doing. Between communication, the work put into the job, and compassion I was in good hands!

I cannot thank them enough, please be sure to call or refer 1st call disaster services if a Tragedy happens to you or someone you know.

Seeking a reliable contractor after water damage, I chose 1stCall two years ago, swayed by positive online reviews. Unfortunately, my experience was devastating. 1stCall delivered exceptionally poor-quality work, using substandard materials and failing to meet critical building standards. They neglected to arrange mandatory city inspections, resulting in their work being condemned. The nightmare escalated when they abruptly walked off the job, leaving my home unfinished and me to endure two years of hotel living. Their breach of contract has led to ongoing legal action. I wouldn't wish this ordeal on anyone and urge you to avoid 1stCall for any home rebuilding or remodeling needs.
If there was a negative rating, 1stCall will deserve that. Even 1 star rating is too much for this horrible experience.
The attached photos are taken after 1stCall claimed the work is finished and they walked away from the job !!

1st call was nothing but professional and helpful every step of the way through my disaster of water damage. They came out quicky and were so kind and helpful. They worked quickly to clean up all the water. A big shout out to Brennan, Jonah and Aj on the mitigation team for great work and answering all my questions.

The 1st Call Disaster Service team was professional and very helpful. AJ, Brennan, and Jonah answered any and all questions we asked.

They arrived promptly and explained how the process worked. They were great with communication throughout the process and arrived each day at the time they said they’d be there. We truly appreciated their friendliness as well as their patience with us.

Way too many issues with my roof and siding installation to be able to give a good review. they completed a new roof and siding installation 11/23. Immediately after installation day I had to have someone come out to re-attach the AC J-box. The weeks after cleaning up nails, screws and trash left behind. Since installation I have had to call them at least 4 times to correct siding falling off, water intrusion around the windows due to moisture barrier not being installed per the manufacturer, facia falling off, and roof leaks. I have had to wait any where between a week to now over a month for them to correct the issues from my last call of siding and roof leak.

Update - as of 02/04, more than 10 weeks, no one has been out to address the leaking roof and siding.

Best place to work

Quality work. Quick response. Professional staff. Affordable pricing.

Very knowledgeable staff with great customer service!

Excellent work quality and attention to detail. High level of customer service

Very knowledgeable staff with great customer service!