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In Fort Thomas, we are Merrill Complete Construction, a dedicated general contractor. We specialize in home improvement projects, offering our exp…
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Merrill complete construction was a no call no show 4 times. They are NOT reliable!!
Accepted money for deposit, never did the work. Still fighting to get money back over a year later. Con artist.
Let me start with, I wish I would've Googled this company before ever using them. I had an experience with them similar to others. Agreed to a job, signed a contract, delayed start, when work was finally done- it wasn't done to code or well. Now the job site needs cleaned up, but no replies to numerous calls, texts, and voicemails. I had my wife call one time bc he didn't have her #..he answered her call, but once she mentioned her name..click...hung up on..filed a complaint with the BBB.
Below is a text message I sent to the owner yesterday. He has not responded. They did the work this past June. I didn't ask him to repair the concrete because it was their second attempt and it was clear they weren't going to be able to make it look any better. They just don't have the skills. I will never use this company again and would advise others to stay away. Text message to the owner on 12/12/20. It's clear you are ignoring me. I simply wanted to speak with you on the phone this morning. You avoided and ignored my text messages and voicemail this past week, until I called from my work phone and you didn't know it was me. I am very disappointed in this entire situation. I have been very gracious and kind to you throughout this process. However, these concrete pieces and being ignored is the tipping point for me. I paid you $5300.00 for a deck, washing the house, fixing the soffit, and painting the front door. The truth is, I should not have paid you for at least half of the work. The concrete at the bottom of our stairs was not in the contract and should never have be busted up. Your guys messed up and made our deck 2 feet smaller than it was supposed to be. To cover up that mistake instead of correcting it, you decided to bust up the concrete and move it over. You didn't ask us if it was okay and weren't honest with us about that mistake until I brought it up. You then redid the front of the deck to make it the correct size. However, the busted up concrete pieces were thrown into our tree line, rather than being hauled off. That just adds insult to injury. Now, we have these awful looking concrete pieces in view, when that clearly was your responsibility to take them away. In addition, the new concrete you did at the bottom of the steps is terrible. It is not even, has chunks out of it, is cracked all over the top, and has a groove in it where you dropped our glider in it while putting it back up on the deck. Your guys also broke the handle on our grill while lifting it back up on the deck. We are going to have to pay someone else to redo the concrete and fix the wobbly stairs that are not safe. We already paid a handy man a few hundred dollars to fix the railing on the front of the deck (because it was very loose and unsafe), add more screws to the deck floor, and fix the soffit that fell out two days after you were finished fixing it. You also spilled bleach on the driveway. I didn't ask you to fix or redo these things, even though we are going to be out a lot more money to get them fixed by someone else. I didn't even give you a bad review when I clearly should have. So, when all I'm asking for is to have you remove the concrete pieces that shouldn't have been busted up in the first place and should have been hauled off back in June, I'm not asking much. You told me your granddaddy was a preacher and you always do business honestly and the right way. I'm asking you to honor that and come today to remove these concrete pieces. Thank you.
I wish I had googled Joseph Merrill and Merrill Complete Construction like the others who got scammed. Excuse after excuse. Promises broken both verbally and written. Now he completely ghosts all texts and phone calls. He's under contract to finish my driveway and tuck point my retaining wall for $16,000 since February 2021. He poured the driveway but didn't slope it correctly or install the drains in the correct spots. Now water drains into and around my garage causing water damage. He claimed his concrete saw in still in for repairs since April. He even used God's holy name claiming that he's a good man and will finish the job. RUN AWAY from Joseph Merrill. My only recourse seems to be to sue but it doesn't seem like I'll get much back from him according to another reviewer.
Run do not walk away from Joseph Merrill and Merrill Complete Construction. He is a con artist that creates a contract to do work, falsely promises - even in writing - that he has the necessary licenses and permits to do the work he says he will do, and then does the work with no regard for regulations, permits, inspections, safety, timeliness or quality - the aesthetics are amateurish at best and downright ugly. Working with him only assures you any money you give him will be lost and you will have to pay another contractor to fix his work that is anything but quality. He stole over $20k from us. He knowingly keeps assets out of his name and then invites legal action because he knows he’ll never pay you a dime back, even when the courts find him guilty - which they have. Don’t join the 20 and counting Cincinnati area families that have fallen victim to him. Find another contractor at any cost. He is dishonest and incapable of doing the work he contracts to do. If you live in the city of Cincinnati you should know he is NOT a licensed street contractor, claims ignorance to needing permits (despite agreeing to procure them), and is now ghosting us and the city of Cincinnati. I say good riddance - maybe it will prevent him from taking another hard earned dollar from a Cincinnati family.
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