Reviews of local pros in Franklin, Kentucky

I called this morning, and had someone at my house by 12:30. Josh was fantastic! He explained everything, and made sure I understood and agreed before proceeding.

I put in a service call with Chilly Ben’s and they offered to have a technician out the same day, but I asked for the next morning and that was fine. The technician rolled up with Patsy Cline playing in the truck at a healthy volume, which I very much appreciated. He was nice as he could be, fixed the problem l was having with a mini split and then cleaned and tested the main heat exchanger for under $200. I will call them again if I have any other HVAC problems.

Chilly Bens has always been promt, polite and professional, we just had them install a new AC and furnace. Ben came out to make sure of what we needed and within 2 days they were here installing our new equipment, Charlie and Brandon were absolutely amazing, explaining everything they did, kept everything neat and tidy and finished off explaining how everything works. The whole system is just amazing! Thankyou Chilly Bens for your fast response in getting us a new system and a warm house! We will continue to use them for all our hvac needs now

My furnace stopped working on a Saturday morning. I called Chilly Ben’s and a technician, Joshua came out and fixed the problem within 2 hours.
Chilly Ben’s has always provided prompt and complete service.

The tech, Drayton did a great job. He was very nice and explained everything to us. We have a small leak which required a couple of lbs of refrigerant. He told us just to let them know if we need anything else. We appreciate the prompt service on a very hot and holiday weekend.

We will definitely be using y’all in the future when we have to purchase a new unit.

We were treated right by everyone at Chilly Ben's from Andrew who diagnosed our old unit, Logan Beck the project manager who gave me estimates and a good price, to the person who booked the initial appointment, and all the technicians that came out to the house, including Colin, Brandon and Charlie. I whole-heartedly recommend this company.

Andrew took the time to explain what was wrong with our old unit and gave me a price if I wanted to go the repair route, including sending pictures to my email. When we decided it wasn't worth repairing, Logan promptly came to explain options, including just a furnace or a whole system. He gave me plenty of options and worked hard to meet our needs. He also reserved me an install date for two days later when we were still deciding between Chilly Ben's and another company and was willing to keep responding to texts when I was still trying to figure out what I wanted at 9 pm. While he was eager to make a sale, there was no hard sell. Logan took the time to answer all my questions without talking down to me.

The technicians were professional, arrived at the beginning of the appointment window and went out of their way to be patient and kind to my special needs son. They wanted to make sure I was happy with everything they did and were just good people. They cleaned up all their mess and explained how everything worked. Unlike some other companies, I never felt like they were in a hurry to get it done (rather than getting it done right).

The Amana system looks great and with a ten year parts and labor warranty, and a one year buy back guaranty, I am confident we made a good investment. But if we need help in the future, I am also confident that everyone at Chilly Ben's will treat us right.

Provided excellent HVAC service. Knowledgeable and informative technicians kept me updated throughout the process and made sure that I was happy with the work provided and final result.

We had an excellent first experience with Chilly Ben’s and would recommend them to anyone in need of any HVAC repair and/or maintenance. Their Cozy Club Membership pays for itself. Josh was our technician and he was willing to take the time to explain all options available to us before taking any action. He did not try to sell us more than was necessary for our present needs.

Oh my goodness! The absolute best service! They came out fast, were super helpful, and priced reasonably. Will ONLY use these folks!

I’m so thankful for the technicians who came out and installed my new HVAC system today. They were polite, hardworking, and made sure everything was working perfectly before they left. It was clear they cared about doing the job right, and that kind of service really stands out. I highly recommend them!

Five stars to Justin!! 😊

David came out the next morning after I called with my ac unit pouring out water. He made sure everything was working properly and then thanks to having a service agreement, it didn't cost an outrageous amount. Thank you chilly Ben's for taking care of me. Great company and I highly recommend this company.

They came by noon the same morning I called. They identified the problem, fixed the problem and my home is comfortable again. I also signed up for regular servicing to keep my unit in top condition. I’m well pleased with Chilly Ben’s service!

Joshua did a great job. He informed me of everything he was doing and gave me advice for the winter months to help keep my unit running correctly. He also got me signed up for the cozy club,which seems like it pays for itself. Thanks again, Joshua, I appreciate you coming out.

Our central unit went out on Sunday and they had our new unit installed by Tuesday. They even provided us with heaters to use so we could stay at home. Everyone involved was on time, very knowledgeable and courteous. They weren’t leaving until they made sure everything was working properly and we had no questions.

Having the annual maintenance plan is a blessing. Joshua Hudson provided excellent customer care. He was very knowledgeable. I appreciate the awesome communication. Brenda in the office is always so kind and patient.

Called chilly Ben’s due to ac not cooling. Received same day service for troubleshooting. Had part replaced the next day. Had a minor hiccup with new part so had to order a second replacement blower motor. Our tech Josh and Ben the owner were back out on Saturday morning to resolve our issue and get us up and running. Ben is a great business owner and really made sure we were happy with everything before he left our home. They also offer the cozy club for maintenance and discounts that pay for itself.

Prompt, professional and courteous. Made the whole process of having to replace a 19 year old unit painless and easy. End result, fit and finish was very nice.

Josh did a great job! He was very knowledgeable and friendly. Called this morning and was able to get an appointment right away. Appreciate the quick help and quotes that were given on the spot! Our problem was resolved quickly - Thank you!

Today Charlie and Brandon from Chilly Ben's installed my new ac unit. They did outstanding job. Both were friendly, professional and informative with me. Thank you Ben, your staff is simply amazing!!!!
Chilly Bens company has been my go to for many years. I’m grateful there are still companies that care as much as Bens staff!

Joshua came to my house several times, and was very professional and knowledgeable. He maintenance my indoor and outdoor unit and double checked to make sure everything was running perfectly while educating me on tre upcoming ice storm. 10/10 recommend.

Very prompt, professional service. Right from my first call to Chilly Ben’s, my list of concerns was well documented, and my Technician Dave was dispatched within 48 hrs. of my service call. My technician shows up on time and ready to work. Parts needed to be ordered for one of units, otherwise both units would have been serviced and cleaned on their first initial visit. Parts were ordered, received and installed two days later. Extremely satisfied with my transaction with this company!! I will definitely be doing business with Chilly Ben’s in the future.