Compare top-rated building restoration providers in Lexington. Profiles include verified reviews, service details, and direct contact options.
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In the heart of Lexington, we are Paul Davis Restoration - your trusted partner in Building Restoration Services. With a strong focus on Fire Dama…
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I am writing to express my extreme dissatisfaction with the professionalism demonstrated. Despite numerous attempts to contact the representative, I have received no response. They had committed to contacting us to assist with our flooded basement and provide an invoice, but we have yet to receive any communication. Unfortunately, this experience has eroded my trust in companies that provide this type of service.
Joe Lucchese has been wonderful to work with. His crew and the people he has brought to the project have been topnotch. I've been very satisfied with the work done so far. Joe and his people have exceed my expectations!
Misty Leto Noah Logan Nicole Thomas and Clayton These workers were very efficient. They were team players and completed their duties in an outstanding manner.
The short story is that we needed a water mitigation company to repair damaged flooring from a leaky toilet. Based on reviews, I settled on Paul Davis Restoration. They came out almost immediately. They told me their company would take care of the demolition, dry everything out, and then put it all back together, and they would even work with my insurance company to make it all happen. I was sure to point out that because my son is autistic, I needed this work done quickly to disrupt him as little as possible. They said it wouldn’t be a problem, and so they provided the estimate on 4/10/2024 and began deconstruction 4/29/2024. They even worked in khakis and company polo shirts, which might not seem like an important point, but I thought it spoke volumes about their level of professionalism. Our water mitigation crew consisted of Dallas, James, Thomas, Austin, and Jaicob. All very wonderful and professional, BUT I feel like the initial contact with Dallas should have included an estimate of when ALL of the work would be completed and we would get our house back. That 100% DID NOT HAPPEN. Also, all communication regarding estimates was done with my insurance adjustor; this company NEVER provided a single estimate to me directly. Cameron was the project manager assigned to me for the reconstruction phase. He was better at the communication aspect, responsive to my texts and phone calls and very polite and professional. Cameron did the walk-through and submitted estimates to his company and then to my adjustor, but it wasn’t until while we were on vacation the first week of June that I got the notification that everything had been approved. We were finally told reconstruction would start 7/10/2024 and would last for two weeks. It wasn’t until 7/18/2024 before anyone showed up to work. Work progressed through 7/25/2024, and then sporadically after that. I need to add here that all of the reconstruction work was done by another company, not Paul Davis. I actually think we might have had a much better experience if everyone had been a Paul Davis employee instead of a subcontractor. But because it wasn’t, I was given all kinds of excuses about how Paul Davis couldn’t help it if the other company wasn’t coming out to do the work, and no they could not bring in a different crew because Paul Davis had a contract with this other company. I’d hired Paul Davis to do the work, not the subcontractor, and so Paul Davis was responsible for everything that was or was not done, how long it took to get things done, and the quality of the work. Paul Davis sent a crew out to do a deep clean of my home after the majority of the work was completed. Misty and Lettie were incredible! So very kind and attentive to my home and did an OUTSTANDING job! It was a breath of fresh air, and the air was literally fresher when they left. It is now 8/20/2024, and the project is finally complete as of today. At this point, my autistic family has been traumatized over the whole ordeal, and I’m so stressed I think I might need to look into some therapy. Would I ever hire Paul Davis again? Depends on the size of the project and whether they’re still subcontracting out the work. I hope to NEVER have to go through something even remotely close to this again.
Josh came out to my home just hours after Hurricane Milton flooded it. The next day, Dallas and Thomas came out to begin the job of water mitigation and demolition and prevent further damage from the flood water. The entire team was extremely pleasant to work with and had excellent communication throughout the process. We are so thankful this team was so responsive to help Floridians in need of their service!
The Paul Davis crew came today to finish the installation of the insulation in the crawl space. They notified us ahead and completed the job. Thanks for a job well done by Yallen and Austin. Tim and Nancy Pearson
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