All reviews for Project Heating & Cooling

From my initial call to Project Heating & Cooling through the completion of the repair, the experience was excellent. Scheduling was straightforward and communication was clear. Mark handled the repair, and he was extremely knowledgeable, professional, and—most importantly—honest. He took the time to explain the issue, walked me through the repair, and completed the work efficiently without any pressure or upselling. It’s refreshing to work with a company that values competence and integrity. I wouldn’t hesitate to use Project Heating & Cooling again

I recently had a great experience with Cole Becker at Project Heating and Cooling. From the first call to the final service, everything was professional, efficient, and done the right way.
Cole was extremely knowledgeable about HVAC systems, heating and cooling repair, and energy-efficient solutions. He took the time to explain the issue clearly and helped me understand the best options for my home. The work was completed quickly, and the quality of the HVAC installation and repair was excellent.

Originally I had 3 different service techs at my home to insoect and identify issue, however it took James West and his coworker Chuck to identify and solve more than 1 issue so that my heat will run with no problem. Thank you for all you did to help restore my trust and give my family consistent heat during some very cold days.

Overpriced. Called them because they installed the unit. Capacitor was bad which is a $40 part online and they charged me $400 to replace it because I wasn’t on their maintenance plan. Said he could lower the price if I signed up on their plan. Took a total of 10 minutes to remove and install new one.

It's extremely uncommon that I'll leave a negative review. In general, a "poor" experience with a retailer or service provider is a two way street. People confuse disappointment with legitimate grievance.

That said, I think it's worth saying publicly in this case that my expectations were fair and even minimal while Project went below and behind to grossly fall short of them. Disorganization, misrepresentation, and as a last straw, outright rudeness.

There are ample commercial HVAC options in the area. Look into the others, instead.

Called and told the very, very young sounding girl who answered the phone that I wanted to set up an appointment for someone to come out and give me a price for a new furnace and heat pump. She took my contact info and said she would pass it along to someone. I had already gotten a price from another company but wanted to get one from Project Heating as they installed the furnace and heat pump I was replacing 30 years ago. It has now been one week since my call and I have not had a return call. Guess they aren’t concerned about new business. Needless to say, the other company will be getting it.

The did a shoddy job on a new install. They are giving my mother-in-law a VERY hard time and gaslighting her. They keep saying they'll replace it, but then continue to bother and distract her with their attempts at repairing, that are NOT working. They need to replace the unit, and address the line properly, as they should have done before the first attempt at installation.

Put in a new unit for my mom and didn't check for leaks in the line properly. There was a leak, and as a result the unit is damaged and they are refusing to replace it. Will update if they come to their senses, but she's been dealing with this for weeks already. Horrible.