Reviews of local pros in Lyndon, Kentucky

My Technician Tom was a nice guy and no complaints on him, but Bodewell has provided one of the worst customer experiences I’ve had.
Tom fixed my issue which was a control panel that cost $500, after he left I went to run a load of laundry per his direction and an error is popping up. I spent the next hour trying to deal with the lovely folks at Bodewell which is if you can navigate their system to even be able to talk to a representative a win in itself. They then proceed to tell me that another rep can not come out to my house for another week to look at this error message after a rep left an hour prior after leaving me with a washing machine that doesn’t work. The customer service rep at bodewell offered a lovely 25% off of parts to fix if they come back but I have to pay labor still. So now I’ll be going 2 weeks without a washer machine working but hey they’re going to send me a gift card to help offset the laundry mat charges so how incredible is that.

Michael was our service tech. He arrived promptly. Could not have ask for a nicer tech. He was able to find our problem with our dishwasher. The problem was with the plug to the garbage disposal , so not even a GE appliance issue. But we had other questions about our new GE Profile appliances and he answered them all. He even removed the sticker that was covering up the timer digital clock! It was really funny that I had spent so much time looking for the timer count down, but I hadn’t remove the QR sticker that was hiding it. So happy that he spent the time with us, fixed our issue and answered our questions. We highly recommend the Bodewell service for your GE appliances. Ask for Michael!

David, my technician, was GREAT (I would give him 5 stars) and overall my experience with Bodewell was satisfactory. It was easy to make the appointment on line and just as easy to change the date only 12 hours before the scheduled appointment. I have only 2 complaints about Bodewell (1) the cost just to come out was expensive (about $115) and the cost of the minor repair was also expensive (about the same as the cost to come out) when the only problem was a cracked plastic "start" button that needed to be replaced and, (2) although I received a confirmation email on the day I made the appointment, there was no follow-up email or call to confirm within a day or two so I had to call Bodewell to confirm that a tech was actually coming the next day.

Max was so great! He was very respectful of my sons home, he even brought a towel in to wipe his shoes off !! He was fast at figuring out the problem with the washers ! He ordered the part and two weeks later the parts came in and he returned and fixed them! Thank you very much for such great service!

I’m extremely disappointed with GE’s customer service (Bodewell Appliances). I spent over two hours on the phone speaking with three different people just to get help with my GE refrigerator that stopped dispensing water and ice.

The first rep, Adriana, kept putting me on hold and gave me different (and wrong) information every time she came back, from the appointment date and time to the cost of service. She eventually transferred me to a supervisor, then another one after that. After all that back-and-forth, the only thing they offered was to replace a water filter I had already purchased.

To make matters worse, I was told my service appointment would be free, only to find out later that it would actually cost $115.

I have six GE appliances in my home — every major appliance I own is GE. You’d think being a loyal customer would count for something, but apparently, it means nothing to GE. All I got was the runaround and a total waste of time.

Really disappointing experience from a brand I used to trust.

Sean was truly the best. He was kind, patient, and knowledgeable. He called ahead of time to see if he could come earlier, which was perfect for me. After he fixed the issue, he made sure I understood what he had done. Thank you, Sean!

The repairman came as promised andevaluated the problem. Parts were shipped to the house and were delivered on time. The repair man came back on the appointed day. Worked diligently was knowledgeable about the problem explained the issues and cleaned up everything after The job was through. Experience was excellent.

Dave did an excellent job resolving the issue with our washer. He was personable and efficient getting in and out with the results we needed. It was warrantee work so we were grateful not have to worry about about the expense to eliminate the squeak we feared meant imminent failure.

Todd was great! He immediately diagnosed the problem with the Prewash button and issue with sporadic loads of whites. I wasn’t too sure about the washer and dryer set we purchased, but when he mentioned that his family has the same model that gave me peace of mind. If a service tech has the same product then it must be good! Thanks again Todd.

Nicholas came today to fix my oven that died after only a year. I wasn't home but my friend was here and said he was extremely friendly and knowledgeable. He called me and kept me informed via telephone. He was amazing!

Jamal was fabulous! He arrived exactly when he said that he would and had our range fixed so quickly! I was super impressed with his knowledge and how quickly he was able to solve our problem. I would highly recommend him to anyone who needs a repair!

Tim with Bodewell is amazing. After multiple different problems and visits regarding my dishwasher we finally got it fixed! He is professional, well mannered, and respectful. He is thorough with his work and makes sure all questions are answered. I would recommend him for any appliance service!

As our GE Profile washer/dyer combo has given us issues through our ownership Bodewell appliances has come through fixing the issues making sure we got back to a perfectly functioning appliance. Jose was very professional and kind. Thank you Peter

Julian arrived promptly within the appointment time slot and was very professional and courteous. He diagnosed the issue with the washer in short order and was prepared as he had replacement motor for the unit with him. Motor replaced and functioning within 1 hour. No cost to us since we had extended warranty. Q

I have a GE Cafe oven that failed last November. I have had Bodewell out five or six times now replace the control board five times only to discover that none of the repair technicians know how to or are prepared to check the electrical wiring inside of the oven. The problem originated running the self clean cycle for the first time after the unit was 5 years old. During all of the repair visits removing the oven from the wall unit and reinstalling it resulted in a short in the pigtail wiring where it enters the back of the oven. Even though a close inspection would have seen the burned spot on the outside of the aluminum panel, none of the repair people saw it. The last repair person did check the voltage inside the oven and discovered that one of the two hot power lines was not delivering enough voltage, but never checked the pigtail that was installed in the oven originally, which should not been secured properly to the oven frame.

The process with Bodewell was overall pretty great! We had a little confusion regarding the ordering of the part, but Phil, our technician handled it and got us all squared away. He was very knowledgable and had our repair done quickly and without issue once the part arrived. Overall, the experience with Bodewell/GE customer service was excellent, start to finish.

Mike was on time, completed a thorough check, identified the problem, and made the final adjustments to resolve the problem. He then explained the issue, what he did to resolve it, and what we needed to do to keep the issue from returning. I was very pleased with Mike's efforts and am confident he solved our issue. Mike is a skilled and quality technician, and I will refer him, and Bodewell every chance I have. We live in a +55 retirement community, and the residents here need technicians like Mike.

Service technician Marcelino A was extremely professional and knowledgeable. He addressed my concerns right away with detailed explanation. He also ran diagnostics on the unit to ensure no fault codes issued by oven. Very pleased with his service and professionalism. Highly recommended.

We have a GE Monogram refrigerator. After five years the defroster stopped working. We were surprised to need a major repair so soon. The Bodewell technician, Richard, was excellent. What was not excellent: we had to wait nearly 2 weeks to get the replacement parts. We were told that there was nothing that could be done to expedite the delivery, so we had two weeks with no refrigerator. We complained to Monogram and received a debit card to compensate. The amount on the card was more than enough to have covered an overnight shipment of the parts! Summary: The top of the line appliance should not have broken down so soon, and the long wait for parts was unacceptable. On the plus side, the technician was able to diagnose and make the repair efficiently and the debit card helped reduce some of the cost. Over-all, GE/Bodewell could have done better and we expect them to in the future.

Naweed (531) did a great job addressing my refrigerator issue. He contacted me prior to arriving and clearly explained the process. Once he arrived, he analyzed the problem and explained the options. Fortunately he had the particular part in his van and rectified the issue while on site. His expertise and professionalism was exceptional. Well done!

Good service, knew exactly what the problem was with the fridge. Checked it completely to make sure. Order part, was delivered directly to us, and pre-scheduled install of part. Arrived promptly, texted ahead of time. Changed the part, checked everything was in order and functioning before leaving. And did a great job! Definitely recommend their service. Thank you!