Reviews of local pros in Wilder, Kentucky

Trustworthy established family business that is customer oriented. Open always to give helpful advice over the phone at any time day or night. They try to fix the problem at reasonable prices.

Absolutely horrible customer service. I took off work today to have my furnace serviced. They had an arrival window from 12-4 P.M. They did not even have the decency to call me and let me know they will not make it today. It’s like they forgot about my scheduled appointment. I highly recommend never using this company! They do not even deserve one star.

Snarky receptionist, always surprised by the fact that I have an appointment. Been waiting for them two days to do a simple inspection. Will not use again even if they are the best.

They whole team was helpful, friendly, understanding, and professional. The repair was done correctly and fast. I highly recommend ARC. I’m calling them next to look at my furnace.

Preston came out from Arc and was very good at what he does. I've couldn't of asked for a nicer guy. My electric was restored and my hat goes off to him.

We found out that we needed an electrician in the middle of a kitchen remodel. The timing was important. They sent Nate out right away and he did a great job. He was very friendly and thorough.

Asked them to come in for a bid on HVAC. Came and looked at the house quickly. It's been over 2 weeks yet we haven't heard anything from them. We've even followed up with them. The guy who we worked with said he would call the next day...of course no phone call. Needless to say we wont be doing ANY business with them. Horrible customer service skills.

The 2 employees of ARC electric did good work. However, in the course of completing that work, one of the gentlemen borrowed a tool from me. When the work was completed & I was cleaning up after they left, I realized that the borrowed tool was missing. I immediately called & was told that it was mistakenly taken with them & would be returned. It was not. I called again 2 days later & explained that the tool was my Dad's & he has since passed on. I was told the tool would be returned. It was not. I called again & was again told that the tool would be returned. It was not. The next day I found a box from a tool company at my doorstep with a new tool. While this was a nice gesture, I would prefer to have the tool my father used. There are memories associated with that tool. I called to explain this & was told that my tool would be returned. It has been almost a month. It has not been returned. So while the work was done was very good, the hassles & loss of a treasured memory has been less than appreciated.

Ace has been our go to place for Electric, air conditioning and they also replaced our furnace.
Honest, reasonable, reliable and professional always in their dealings with their customers ...
So thankful that we can call and get a friendly and timely response... My last name now is Flowers.

When your electric goes out and you have over 10 components that are reliable on it, you tend to panic. On top of that you are 9 hours away, this is a problem. With a single call to Arc Electric they were on site and there until we had everything restored. Thanks from all at PeeWee’s Place!!!

I can not say enough nice things about ARC and particularly Brent! Our a/c went out and other companies told us it would be 2 weeks to come out..ARC was out within an hour. Brent took the time to explain what happened, fixed the issue and gave us recommendations for follow-up service. He was very nice and professional. I have a HVAC member in the family but will be using ARC from now on!! Thank you!!

Our central air went out today and called one company, who came and stated that the whole system needed to be replaced, for a total of $6200. Had used ARC Electric before, they came, and said that there just were some minor issues with the compressor and bearings, and ended up fixing the system for around $400. Very honest company, whom I would highly recommend!

Ken did an excellent job on our air conditioner. He found the problem and fixed it in a matter of minutes. We will definitely call again when needed and I recommend them. They do good work. Thanks so much. 4/20/2015

I recently had Arc Electric get my furnace working and also diagnose an electrical problem I had with low voltage. They came in a timely manner, knew exactly what the problem was in both cases and had me back to normal quickly and at a reasonable cost. I would highly recommend this company and its employees.

I needed them for an electrical repair at my home. They responded immediately. The technicians were excellent and the cost was very reasonable. I will definitely use them again in the future. Thank you Arc for a wonderful job.

This has been THE WORST EXPERIENCE that I have ever had with someone. They have come out 4 times to do a job that they can't seem to get right. I still have a hole in my ceiling for a fan and wires hanging. The hole is 2 inches too deep. The last time they came, I was handed a plastic shield and told to put it up when the fan was installed. I have been charged each time they come out to FIX the job that they were originally hired for. They leave trash and pieces of wire or the punch outs from the panel all over the floor. Instead of installing an electric outlet for a microwave, they left wires hanging out of the wall and complained about the cabinet hangers supposed to install the outlet. They are not the folks you want. Do not use them and if you do, expect to be treated disrespectfully and charged a lot for it. I wish I could post the pictures so you could see for yourself.

Electric went out for half of my daughter’s house. Called ARC Electric and they got there very quickly. Problem was quickly diagnosed as an outside connection from the pole. Preston was very knowledgeable and professional. The cost to fix the problem was extremely reasonable. I highly recommend these folks.

The electricians are so outstanding! Polite, concerned about my electricial issues and questions, very personable and always do excellent work. They clean up after themselves!! Their work is outstanding and I will always call them for their dependable and trustworthy service.

My wife called and asked to get an electrician out to check our breaker box because it was kicking off on the air-condition breakers periodically. They said they might get someone out today but if we didn't hear from them today call tomorrow and see where we were scheduled. I found the problem before they showed and called and was on the phone talking to a lady canceling when they pulled up. Told the guy I canceled and he was nice but then an older lady from ARC called my wife and lied and said they called me at 1:15 and confirmed they were coming in which they never called me to confirm anything and she said they Srerouted the driver from California KY which is right by where they are located as a business(Wilder) then tried to say they wanted to charge a service fee because of that. So the lady is a liar and was trying to fix her mess up cause I would have told them to wait if they called and let's see if what I tried worked. So who knows what else they would lie about to a customer or about a customer. Thanks but no thanks.

In response to your response ....NO ONE VERIFIED ANYTHING WITH ME AT 1:02 .... ANOTHER LIE. I HAVE MY PHONE RECORD IF I NEED TO POST THEM. AND NO ONE CALLED MY WIFE FOR VERIFICATION EITHER AT 1:00 ANOTHER LIE GOT PROOF OF THAT AS WELL...SMFH...YOU ALL ARE SOMETHING ELSE. NEEDLESS TO SAY WE WONT BE USING YOU ALL.

Had a team of 3 guys come out to my house this morning. They installed 2 new ceiling fans, fixed the wiring on a bathroom exhaust fan gone wrong and put it on a new separate switch, and they fixed a bathroom outlet that was not working. They did a great job, made sure everything was completed the way I wanted, and definitely went above and beyond my expectation. I will definitely use them again when I replace the other fixtures and fix the remaining electrical issues in the house.

Fred and Mason showed up detected the problem and solved our outdoor electric problem. Very professional and likeable guys. Yes I would have them back.