Home Services reviews in Baton Rouge, Louisiana

Our trash has not been picked up multiple times. My husband and I paid for it to be picked up twice a week and and were lucky if we even get it picked up once. Then I tried to call and the lines are busy. Please do better!

The service has been highly unreliable, despite the expectation of bi-weekly garbage collection. The schedule is frequently not adhered to, forcing me to manually compress the waste to fit the container due to missed pickups. Additionally, the purported notification system via text message appears to be nonexistent. My neighbor utilizes Trash Rangers and has had a more satisfactory experience; consequently, I am considering switching to their services.

Account is in the wife’s name but there is no reason to give it. After talking to your customer service today, we made the decision to change to Trash Rangers

Forgot to pay my bill and they removed my trash can. I paid it off a couple days later and said I would have a can between 7-10 days. After 14 days we called in and they said they had to send someone to verify the can was not sent. 3 days later still no can we called back and now being told my payment never went through. Do not make the mistake I did and go with the cheapest because this is the type of service you get.

Raven was great in explaining things. However, read your contract carefully and request an electronic bill. They’ll send you a bill through the mail and charge you $3.

Kentreal is so sweet and helpful! We enjoy him being on our route! He is the MAN!! Great job Waste Pro with hiring Kentreal! He is an asset to your team!!!

Tasha and Eric from Waste Pro take pride in their work. Both are extremely friendly, and are way above and beyond services I’ve used in the past. Not only all of the above, they make sure every piece of trash is picked up. The way they handle themselves is an excellent reflection of Waste-Pro.

My experience with Raven was very professional and successful. We ordered two portable toilets for our family function and Raven was on the booking process and made sure we got what we needed. She made sure that everything was delivered to our family’s satisfaction. We will use Waste Pro in the future. Raven’s a very valued employee. Thank you, Raven. Winnie Smith

This was my Facebook post so that's why the wording is the way it is. I wasn't retyping!

🚨🚨Fair warning!!! 🚨🚨

If WASTE PRO tries to come around with some special offer AGAIN to drum up business... DECLINE. DECLINE, DECLINE!
Don't even give these people the time of day cause they legit are the WORST trash service!

I know I've posted about this before and we just haven't made the swap, I'm making it TODAY!

I posted a while back how in the beginning we had to call almost every week because they didn't pick you our trash on time several weeks in a row.

I called first thing this morning just to ask if my pick up date had changed (I knew it hadn't). She proceeds to tell me it's supposed to be Friday so of course I go into the well it's only been picked up maybe 4 times on the correct date..etc.
I said go back in the call log and see how many times we have had to call since we started service with yall😑

This go round they put our account on hold on February 4th (didn't even know)
But it was because Michael's card was replaced and the payment didn't go through apparently.

They changed our service day several weeks ago to Friday (no big deal), but they skip our pickup almost every Friday and we have to wait until Monday sometimes Tuesday to have our trash pick up and it's overflowing!!

I pulled up at home this evening and what do you know... STILL didn't come pick it up!
The bill was paid last week and I called you first thing so it could get handled today!!
So I call back after I see this just for them to tell me it won't be until tomorrow...

You're already 4 days late but let's go ahead and push it 1 more.. 😡😡

The street supervisor tells me that if anyones account is on hold, then the driver is alerted to not stop at that house for pick up... then why was my trash serviced the week prior sir??? Makes no sense!

Needless to say, I told them they can come pick it up and cancel my services. She tried to tell me it would be $100 to pick the can up!!!

Sorry lady but you must think people are stupid to pay $100 for you to pick up my can when you gotta come empty it anyway!!

I dont normally get this heated but no wonder these people can't keep customers!!

RANT OVER!!!

Mr. Taylor and Mr. Jonathan from truck 063-3080 are absolutely fantastic. They are both professional courteous. They never leave my trash cans upside down or in the road. I truly appreciate their help in their service.

Started my services with Waste Pro back in February. It took me calling corporate after almost 3 weeks to receive my can. They have missed 3 pickups without any notices since then without communicating. I understand things happen and sometimes there may be a delay but, not communicating the issue makes it worse. Currently I’ve been waiting for 3 days for this week’s service. Called in on Friday, the day I’m scheduled to receive services and I was told they would come that night or the next morning. Today is Monday and I’m still waiting, no email or phone call. Guess I’ll bite the bullet, pay the fee to have my service cancelled and can returned and go with trash rangers like my other neighbors. I just moved to this area and didn’t know so I went with the first company I called. If you're looking at this and thinking about getting waste pro to service your waste, please choose the other company, you’ll thank yourself later!!!

I would have gave NO stars but had to select at least one to leave a comment. Horrible service! Trash is always late and behind schedule getting picked up. Customer service is poor and lacks professionalism. I have been calling trying to cancel for 2 days and lines are busy. This is day 3 our trash has been at the road and is an eyesore in the neighborhood. This happens too much with this company and this is their last strike! I called and set up service this morning with Trash Rangers. Completely dissatisfied!

Update: STILL NO PICKUP!! A week behind and 2 pickups missed. We are now having to store trash in our garage because the cans are completely full. HORRIBLE SERVICE!

Since I started their service my garbage has only been picked up one time on the day it’s scheduled to be picked up which is Friday. Last Friday they didn’t pick the garbage up, they came on Saturday my street was completely missed. They went down our street picked up the next street made the loop & left. I tried to stop the truck to ask why they didn’t pick our garbage up but they would not stop. There is only one way in & out of our neighborhood.
I called Monday morning @ 9:47am & reported this to customer service, they emailed someone & said they would call me back when they got a reply. Called them back @ 3:07pm because I had not heard from them & was unsure of when they closed. I was told they would pick out garbage up today.
Today, guess what our garbage still is not picked up. Animals have drug garbage out of cans, so now we have garbage in yards Called @1:36 informed them that we weren’t picked up. They sent another email said they would call back when they get a reply. No call back. So I called @ 4:06 to be told it will be tomorrow. Asked to speak to the lady I spoke to yesterday & earlier today to be told she’s stepped out for the day.
The customer service ladies have all been polite & attempted to help by sending emails to no avail.

Recently made the change from another provider to Waste Pro under some flashy deal. That's exactly what it was, a flashy deal. My trash has been at the curb for 2 weeks and not been picked up. My pickup is marked "complete" on the website, and when you try to email or call... No responses. Phone is a busy tone, emails go unaddressed. I believe they have violated the terms of our contract.

Do not sign up until this company gets things up to par. No matter how great the deal is. I've been a customer for two months. The first was fine. Starting the second month my trash pickup was a day late every week. It got to the point where I asked to be put on the route for the day they were actually coming. They said no. Five weeks in a row of this and its now two days late after I already called the first day it was late and now I'm being told its going to be four days late. That's unacceptable. I should be able to count in then to pick up my trash when they say they will. Its not something I can just wait on week after week.

Edit: I've spoken to someone almost everyday this week and they keep telling me I'll be serviced that day or the next. It looks like it's not happening this week. Four days late.

We pay for two pickups a week and we’re lucky if we get one pickup every few weeks. We want to switch but they want to charge us a $80 cancellation fee, even though we aren’t even getting the services we pay for. It’s like this every month. We have a can piling with trash and smell almost 24/7 because they won’t pickup, much less even answer a phone call. They promise to send someone out and never do. Our next pickup day is tomorrow, but we’re still piled up from last week, and have our trash sitting in bags, but no empty can to throw it in. It’s honestly ridiculous, and I don’t see how this company is even still running.

This place is AWFUL!!!!!! If I could give ZERO stars I would!!! It took over 2 months for them to pick up our trash when we signed up. I didn’t even want to sign up but the guy on the Segway came back when he saw my husbands truck home and my husband fell for this awful scam of a company. They got our money and never provide the services paid for!! I can never get my calls to go through to get someone on the phone. Our trash has yet again not been picked up! We signed up in October and in 2 months it has been picked up ONCE! STAY AWAY FROM THIS PKACE!!! I have no clue how they are even in business!

This is not my only complaint with WastePro, it is just my most recent complaint.

WastePro is supposed to pick up our trash on Fridays. Friday, 12/19, has come and gone while my full can sits at the end of my driveway. While leaving the neighborhood Friday evening, I noticed that I am not alone. All WastePro customers were not picked up. I called on Saturday, 12/20, to report the issue but their office is closed on the weekends. I called again on Monday (12/22) and sat on hold for quite a while. The phone was eventually answered and I spoke with Laura (extremely friendly). She scheduled a truck to pickup my trash on Tuesday (12/23). It is currently 9:05pm Tuesday evening and my now overflowing trash can is still at the end of my driveway. Optimistically, I would hope that my trash gets picked up before Christmas Day, but WastePro has left me anything but optimistic.

Today I called and returned to Waste Management. I will be set back up within the next 7-10 business days. Unfortunately, I will have to keep my service with WastePro until this goes into effect. This means I will keep paying them to not pick up my trash.

12/24 Update:

I called their office around 9am(ish) and they were open. I spoke with someone but did not catch their name. I told them about my conversation with Laura on Monday. The unknown representative pulled the notes from my phone call on Monday and confirmed that Laura put in the request for pickup on Tuesday, however, the request went unanswered.

The unknown representative then entered another request for immediate pickup today. I called back around 1pm (ish) and spoke with Laura again. I was curious if the request had been confirmed and my trash would be picked up. Laura advised that the request from this morning was entered, however, it has also gone unanswered. I asked Laura if this means it is safe to assume the trash would not be picked up again and it was met with an uncomfortable pause. I requested to speak with a manager and she said she would put it in her notes to have a supervisor contact me.

Anywho, it is now 6:15pm on 12/24 and my trash is still chilling at the end of my driveway. I have not received a call from the supervisor either.

12/27 Update:

I did not call or concern myself on 12/25 with it being Christmas Day. The next available day for pickup would’ve been Friday, 12/26, and Fridays are my scheduled pickup day. However, according to the robot on their phone service I’ve grown so fond of, each pickup day after Christmas would be pushed back a day. This means my scheduled Friday pickup was pushed to Saturday, 12/27. With that being the case, I didn’t bother calling on 12/26 because, hey, what are the chances they miss my pickup 2 weeks in a row.

It is now 6pm on Saturday, 12/27, and my trash is still at the end of my driveway…

Not all is lost though, Waste Management delivered my trash can today so I can start back service with them. The good news there is that all the trash piling up in my garage (because I have no where to put it seeing as how my WastePro trash can has been full at the end of my driveway for more than a week now) has a fresh, and larger, trash can I can put it in!!!

I forgot to mention that this entire ordeal is not only my problem. Everybody in my entire neighborhood has had their cans at the end of their driveways for just as long as I have. The last trash pickup for WastePro in my neighborhood was on 12/12. We have been accruing trash for 15 days and counting…

At this point I find it comical that WastePros only job is to pick up trash from their customers and we can’t seem to accomplish this task as agreed upon between customer and consumer. I will be leaving WastePro and the funny thing is, I will still likely be punished for breaching contract and charged a $100 cancellation fee; even though WastePro failed to live up to their agreement first by not providing the service that I pay for.

Eric Moore was a very skilled and awesome driver. He got our dumpster taken care of and brought back super quick!

Working with Raven Simpson at WastePro has been a truly positive experience. from the very first interaction, Raven was kind, patient, and genuinely helpful. She took the time to listen, explain everything clearly, and made sure I felt comfortable and confident every step of the way. It's rare to come across someone who not only does their job well but clearly cares about the people they're helping. Raven's professionalism, positive attitude, and willingness to go the extra mile made a real difference for me. she is an incredible asset to WastePro, and I'm grateful for the support and service she provided.

It's been 7 hours and 21 days,
Since you took my trash away.
I keep my fingers crossed and pray all day,
Since you took my trash away.

I called up your number and guess what you told me? Guess what you told me?

You said recovery's on the way
And we'll call and let you know if we'll credit you
But you never do.

Waste Pro, nothing compares (thank goodness)
Nothing compares 2U.

Edit: U Won't Touch This

My, my, my, my garbage stinks, day 24
Makes me think, oh my lord
Thank you (eyeroll) for billing me
Now you gotta pick the trash up, can't you see?

It feels bad, when the can stays full
You say you're gonna get it but so far that's bull
And you're known as such
A trash collection company but my trash you won't touch

Oh, oh, oh, oh, oh
You won't touch this...😐

If I could give negative stars I would. I really think they just want me to cancel at this point. The past 6 months have been horrible. They never pick up the trash on the day they say they will. My can sits overflowing at the end of the street and I get letters from the HOA about my trash being left out and unsightly. I call and they don’t answer and won’t return my call. This has been awful service. In this most recent instance, they claim the trash day is on Friday. My trashcan was put out Thursday night. I just got home and almost 6 o’clock after work on Monday and here the trash can sits, overflowing, as usual. No one has sent a message. No one has called to say that there is a delay or to let me know when they intend on picking up the trash. I just can’t help but think if I was this bad at my job I would not have one…