Electrical reviews in New Orleans, Louisiana

Troy Rollins is the best electrician we've ever used in New Orleans, and there have been a few since we have an old house with plenty of knob and tube wiring. He immediately identified our situation and put us at ease where others had tried to lead us down a far more costly and time-consuming path. I'm keeping his card on file for sure.

Troy was super professional and got to me within an hour of calling him. I highly recommend his services! He did a great job and is really friendly and personable.

10/10 Will use again if in need. Great response times, Great pricing, & and Great people. Troy is definitely a man of his word and very easy to work with. Thank you again Troy !!!

I will preface this by saying that I actively seek out black owned, small businesses for products and services. I found Rollins and Sons through an online search that led me to their professionally done website. After verifying that the company was licensed by the State of Louisiana (license #45036) and had no reported violations, I was happy to seek out their services to assist me with all of the hoops the City of New Orleans is requiring for me to have my utility meters re-installed on the vacant side of my family's double shot gun home.

I called on 07/13/2020 and set up an appointment with Troy Rollins for 07/16/2020 at 9 am. Because I work overnight, I prefer afternoon appointments. However, I accepted an early morning appointment with Mr. Rollins because he expressed a preference for the early morning.

On the scheduled appointment date, I made arrangements so that I would still be awake to meet with him at the property. At 9:24 am, I called because he had still not arrived for our 9 am appointment. Mr. Rollins stated that he was just getting in his truck and would arrive in 30 minutes. The address for Rollins and Sons is a house that is located no more than a 15 minute drive from my property.

He finally arrived after 10 am. He did not arrive in any semblance of a work truck nor did he have any tools with him. He looked at the electrical panel on the side of my house and explained that while the panel was fine, he would need to repair the outside of the panel box to make it weatherproof. He also stated that he would need to build a "stem" from the panel box to the "drop" at the front of the house and that he'd need to build it around the gutter that was next to the panel. He went to the non-vacant side of the home and pointed out the conduit/piping that runs from the meter (not the electrical panel!) to the connecting electrical lines coming from the nearest utility pole in front of the house. He quoted me $1,700 for that.

He then proceeded to walk through the inside of the residence merely giving everything a cursory glance. He did not stop to inspect anything; he just said that it was all fine. There is furniture stored inside that residence, but he did not look behind or move any of it. The entire meeting with Mr. Rollins lasted about 15 minutes.

Obviously, I am not an electrician but my panel is already located at the front of my property. The repairs that he stated needed to be made to make my panel weatherproof seem to be nothing more than replacing the sealant on the outside of the panel box. Aside from the fact that what he pointed out on the non-vacant side is attached to the actual electric meter, this "stem" he claims to need to build seems to be nothing more than a PVC conduit that can be purchased from Home Depot for less than $20.

The moment that I even hinted that $1,700 might be too much, he became defensive and was in a sudden rush to leave. On the way to his car, he stated that that was "his price" and that "those other people" may not charge that amount. He further stated that he needed to contact the City of New Orleans to find out if I also needed a building permit. He stated that he would do that on 7/20/2020 and would give me a call to let me know. Today is 7/30/2020 and I have not heard from Mr. Troy Rollins yet.

I will not say anything negative about Rollins and Sons, but this was my experience. Glean from it what you will.

Troy upgraded my kitchen so we could put in an induction stove. He helped me swap out the stoves for a little extra (which was a big help - would have been awful to do alone). Planning to use them again in the future.

Very pleased with the overall experience, start to finish. He arrived on time, was very professional and reasonable rates. Called him yesterday and he was able to work me into his schedule the very next day. I will definitely be calling him again.

Highly professional team who explained everything clearly.

Our overall experience with Rollins and Sons Electric was PERFECT from the first phone call to the end. He was very professional, helpful and did the work very fast. I called MANY companies but this one beat them ALL. I would recommend him without a doubt. HAPPY CUSTOMER :-)

Troy very graciously came out on a Saturday afternoon. He was prompt, professional and friendly. He got the job done quickly, but not at all rushed and the cost was less than I expected. If I need an electrician again, they will be top of the list.

Mr. Rollins and his son visited my house to install 2 ceiling fans. Highly recommend. Both were very polite. Work was done quickly and professionally. Competitively priced. Will use again.

Troy came to my home this morning. He was precisely on time, looked at the jobs at the house and gave a reasonable price. He then completed all the work in a timely manner and cleaned thoroughly after the jobs were completed. Highly recommend.

So happy with Troy, and will be using him again in the future if we need to! He was a lifesaver and came out to check our water heater issues despite being closed on a Saturday, and was able to diagnose and fix the issue with our breaker panel in no time. Wonderful, friendly, and professional!

Honest, professional, and dependable service. I will call them again.

Troy and his team did a great job replacing a ceiling fan at my house! I appreciate companies that will take on smaller, one off jobs. They were super professional and were very communicative about when they'd be arriving. They did the job quickly and well, too. I know they charged me a fair price because I called around and they were by far the most reasonable. I will use them again for sure!

Mr. Troy Rollins and his partner did an excellent job going through a punch list of electrical items we needed fixed around the house. They assessed each item, quickly ran to the hardware store, and returned to fix everything within an hour. He spent extra time later through the week working on a recessed light that caused more trouble than we anticipated. He showed up every day on time when he said he would. His prices were fair and he was super easy to work with. Very knowledgeable, courteous, and friendly. I would recommend Rolins Electric and will work with them again.

The electrician explained the issue clearly and resolved it efficiently.

Great customer service and affordable pricing.

New Orleans Electric Inc in New Orleans, LA provided a seamless experience. Online booking for same-day service was easy, and the technician who arrived was quick, incredibly friendly, and efficiently resolved our issue. Very satisfied!

Great experience from start to finish. Very professional team.

Quick, dependable, and affordable service. The electrician went above and beyond to get the job done right.

We've found our perfect electrical provider in New Orleans Electric Inc . Their electricians are consistently prompt and efficient, always nailing the job on the first attempt. Their exceptional balance of professionalism and value makes them a go-to trusted partner for our home.