HVAC reviews in Annapolis, Maryland

We recently had an issue with our furnace not working, and Bryan from Coastal Heating & Air came out to help. He took the time to thoroughly clean the unit, inspect it for safety, and explain everything to me in detail. He quickly got it running again and made sure it was operating properly. Bryan was professional, knowledgeable, and courteous throughout the visit. The price was very reasonable—much lower than we expected—for the quality of work we received. I would highly recommend Coastal Heating & Air for anyone in need of fast, reliable, and professional service.

I called to schedule an appointment to have a nest thermostat put in and asked upfront what the price was. I provided the thermostat that I purchased on Amazon. I’ve spoken to this familiar woman who made the appointment for me and she said to just let me make an appointment for you. The Service man got to the house and did not provide the price to me but went ahead and installed it. He did a great job. I was there the whole time and it was very simple, he took the old thermostat off and just attach three wires. Then he gave me a bill for over $300. I told him it was too much but paid it just to let him go and called the office manager, Adam to try to negotiate the price down. I was a long time client and had a service contract in place but Adam didn’t care. Adam rather said you’re lucky I didn’t charge you another $120 for a service call. I told Adam that I’ve decided not to renew my service contract and to never use them again. Unfortunately, this is the only way to deal with bad Price Gouging with these companies. It was almost as if they do this on purpose, not telling the client what the price is before they start the project. Even the woman who made the appointment said that the service person was supposed to have provided the price before he started the service so even though she admitted they did something wrong. Adam didn’t care. I’ve read other ratings from others who have had similar experiences with this company.

Needed emergency service as heat went out with gas furnace. Coastal was very prompt in coming to the rescue. Fixed the issue! So thankful for the prompt arrival of service tech!

Joe H was extremely knowledgeable about what was going on with my HVAC system and was able to explain it to me and fix it and inform me of what to watch for. He cleaned what needed to be cleaned and got it up and running. He was smart and polite and friendly.

I have been dealing with Coastal for 3 decades. They show up on time , do quality work at a fair price and we have never had to call them back . I reccommend them without hesitation.

Coastal installed a new Carrier Infinity heat pump. It is a big investment. I was pleased with the experience from start to end. Rob, in sales, answered my questions and pointed me to relevant reference material. He made me aware of promotions which helped reduce the cost. The installers were good. The new system was tight for my space. The final solution looks good and is working wonderfully. And the outside unit is whisper quiet.

Bryan and Hannah were amazing. They came through for us in a pinch when our HVAC wasn't working and we were scheduled to on our house in a matter of hours. Courteous, knowledgeable and professional. I can't recommend highly enough.

Upon completion of the service, I was asked to provide a signature stating that I was satisfied with the service. I said I would not sign that until my humidifier, which had been damaged during the maintenance, was operational. Shortly after, I received an electric copy of the invoice and discovered that the technician had signed in my place that the service had been satisfactory (photo provided, not my signature). This lack of integrity is deeply disappointing, and when I brought the matter to the manager's attention, I was immediately dismissed with an uneducated "that's how it's done in every industry" response one would expect from a teenager, not a manager of a customer-facing company.

In short, Coastal does not value their customers and you are dealing with people who lack ambition and dedication to customer loyalty. Better to spend your money at a family-owned business that relies on their reputation of honest work and their relationships with hard-earned customers.

$100 for 15 mins of "labor", aka twiddling their thumbs after popping a couple (of my own) batteries in the thermostat. I understand the fee for coming out, but charging for labor on that is a complete ripoff. That's just bad business.

Also, the dispatcher calls and says they'll be there in 15 minutes, yet they don't arrive for an hour.

If a real problem comes up, I'll be going to a better company.

December is a tough time to lose your heat pump - fortunately Coastal was up to the challenge. They sent a top notch installation team (Omar and Matt) who replaced the old system with a super efficient Carrier model in one day. The work was exceptionally professional. Rob Henneberger was very responsive to all our questions about the options and installation planning.

Overall great recent experience working with Coastal. Nick and his team were incredibly professional and friendly from the moment they arrived. Nick clearly explained the issues and the repair process, which I really appreciated. The entire crew was efficient and did a great job. They were all a pleasure to work with, and I wouldn't hesitate to call them again for any future needs.

We have been using Coastal Heating and Air Conditioning for 32 years, both for residential and commercial installations, preventive maintenance and repairs.
They installed a complete HVAC system in our first house on Kent Island as well as a new commercial building. They later converted an older existing HVAC system in our new house.
Their work ethics have been irreproachable, their response time and general reliability exceptional. The courtesy at all levels of staff is not a cover for questionable practices but reflect a well trained team and well run operation.
We have occasionally considered shopping around and eventually decided against taking a risk with another outfit.

Joe was awesome. He was knowledgeable. He was patient and most important he was effective. He solved my problem in less than 15 minutes. It was the quickest service that I’ve ever had.

You guys should pay him more.

Satisfied customer

Carl.

Joe H did an amazing job! He was on time, courteous, informative, knowledgeable and professional . If possible we will definitely be requesting him to do our maintenance every time. Thank you!

Coastal Heating and Air Conditioning has been wonderful to work with. Every interaction, whether with their office staff or their technicians, has been consistently pleasant, attentive, and thorough. We especially appreciate our visits from Joe; he’s always professional, friendly, and takes the time to explain everything clearly. The office team is equally great to speak with and makes scheduling effortless. We truly feel taken care of every time. Highly recommend!

I learned a valuable lesson. After calling out ARS to fix my carrier unit, 5 visits, a lot of $ spent it was still malfunctioning. I called carrier customer service they provided me the name of Coastal Heating out of Annapolis as one of their dealer certified technicians. They came out and correctly diagnosed the issue, made repairs and unit has been running great. I highly recommend them for your HAVC needs.

I contacted Coastal Heating for maintenance service on my furnace, since it was overdue and making a squeaky noise when running. They scheduled me for the next day. Brian was a knowledgeable technician, very thorough, and also explained my remaining warranty, though no repairs were needed during this visit. I experienced excellent service and would not hesitate to contact Coastal for my future HVAC needs.

The service department at Coastal is just wonderful! You get an appointment pretty quickly, the techs show up within the time frame they say they will, and they are very professional. My system had a couple factory issues at first, but they kept working at it until it was perfect. I can’t see myself ever using any other company!