House Cleaning reviews in Baltimore, Maryland

My first cleaning with Maid pro was a horrible experience and would not be using there service ever!! I called and requested to cancel services but was told they would charge me an additional 172.00 in addition to the 315.00 spent

They only offered to not charge the additional cost if I remained with their services. To sum up the concern is that they also said a supervisor never speaks to any of the customers and only sales people talk to the customers.

I am warning others that this service is horrible and would never refer anyone to a company like MaidPro.

I completely wasted my hard working money on a service that did not do their job right the FIRST time.

Dawn and Monica have been cleaning my house for several years and we have become friends. They arrive with great vibes and make my home sparkle. I am a handicapped customer and these ladies always make sure if there is anything I need. Kudos Dawn and Monica!

DO NOT USE MAIDPRO.

We hired Maidpro to do a deep clean of a house we are trying to get on the market for sale. Keep in mind, the house is empty and it is not yet on the market and the only person with access is our real estate agent. We are 8 hours away from Baltimore so she is looking after the house for us. The first time they came through and supposedly cleaned, they left a 49 point checklist and at least half of it wasn't done. But they checked every box. They did not vacuum the stairs, we paid extra to have them clean the oven - it was still filthy - they didn't dust the blinds, the tops of the bar, fireplace, window sills or base boards. 2 of the three bathrooms look like they weren't even touched - the kitchen counters were still a mess and the wood floors were streaky. Also, they informed us the first floor toilet wouldn't flush yet it worked fine the last time we were in the house - but that was their excuse for not cleaning it.
We contacted them and they were very apologetic and offered to send another crew free of charge - which is what THEY SHOULD DO. The second crew came, and it was a few days before our agent could get in the house and check on their work. The stairs still weren't vacuumed AT ALL - still covered in dog hair - like I don't know how you could miss that - TWICE. The bar still wasn't dusted, the blinds and window sills were still dirty and the bathrooms still didn't look cleaned. On top of all this absolute failure, there was urine left in the toilet.
I sent an email to Marlena Rogers - AGAIN - expressing my absolute displeasure - and did not hear back from her. Instead, I was contacted by someone else a few days later telling me she no longer worked there and that my email would be forwarded to someone else. I was then contacted by Kelly Rebiero and accused of lying about the urine in the toilet and saying I threatened to "slander" the company - I did threaten to give them a bad review on every review site I could find if they did not stand by their work and clean our house for the $340 we gave them. I also informed her that it is only slander when what you are saying isn't true. I have 100+ pictures of both of their visits if anyone reading this would like to see them. I also told her I was contacting the better business bureau and that my wife was going to dispute the charge on her credit card - which she has done. Kelly Rebeiro also tried to tell me that because we didn't complain in the proper time frame outlined in the contract that they were not responsible as she had "no idea who else could have been through the house since the cleaning" - ummm nobody, it is completely vacant. Also, I did complain in the proper time frame, the person I complained to just either quit or was fired - probably because your company sucks. She offered us a $25 coupon on a future cleaning and said she was not refunding our money.
So yeah, Maidpro is AWFUL. DO NOT USE THEM. TELL YOUR FRIENDS AND THEIR FRIENDS AND MAYBE THIS GARBAGE COMPANY WILL GO AWAY.
p.s. The bank has already refunded our money.

We have worked with MaidPro both before and after the pandemic, and it’s been a positive experience - from customer service both on email and by phone, to the pros who visit our home. We were able to set a preferred schedule, share instructions and preferences, and maintain a budget. In particular, Crystal is detail oriented, thorough, and thoughtful.

Been using MaidPro for something like two years now and we've been very happy with them. Their people show up on time, do a great job, and are nice to interact with.

We were extremely unsatisfied- the cleaning was very superficial and not completed as confirmed when scheduling the cleaning. When scheduling we informed the receptionist it was a house that needed to be clean for a move in, and indicated areas of concern, including: kitchen, range, hood and cabinets; doors; baseboards; window sills; kitchen light; and a ceiling fan, overhang railing that needed dusting. I come home to find a house where the cleaning crew did not do what we paid for, including: window sills that were not touched, dirt, dead flies and hair left behind; baseboards, that to the touch, dust and dirt rub off on fingers; the oven hood not even touched and has grease all over it, as well as the surrounding cabinets; the top of the back-splash still has grease and is sticky to the touch (it looks like it was not even cleaned superficially); one of the cleaning crew was going to use the same dirty rag for the inside of the fridge that she used on the outside; the ceiling fan, overhang, and railing was not dusted at all; the sides of the kitchen island was not cleaned and we were told by the employees they are not allowed to clean the sides of the island; toilet was not touched; kitchen light not cleaned and the light switches still covered in dirt. Almost all of the items mentioned above were told when the cleaning was scheduled. These two employees did not complete the job as required, and what was done was very superficial and incomplete.

The cleaning folks did an awesome job, Very professional, hard working, detail oriented and very courteous. We are so glad we hired their services

I had a fantastic experience with MaidPro! From start to finish, the service was top-notch. Valerie in customer service was so helpful—she answered all of my questions with patience and made the booking process super smooth. Jessie came to do the cleaning and absolutely nailed it. Her attention to detail was incredible—every room was spotless, and she went above and beyond to make sure everything was perfect. I couldn’t be happier with how fresh and clean my home feels. Highly recommend MaidPro, especially if you’re lucky enough to get Jessie on the job!

We have been using MaidPro for about a year now. We even moved to a new home and brought them to our new house. They do very good work. If there is something they may have missed which is few and far between they are very responsive and fix it. We will continue using them in the future.

Excellent cleaning service. They are very thorough and have a good attention to detail. We alway Get the same cleaning crew which I very much appreciate. They get to know my house. They are on time and if I have to go out there is no problem with leaving them to lock up when they are finished.

Very pleasant, trustworthy , hard working ,team !Happy , going on 4 years now of great service ! I’m always pleased with their cleaning efficiency and professionalism.

Ms. Monica is absolutely amazing! She is professional, reliable, and pays attention to every detail. My home always looks and smells incredible after she cleans. Her work ethic and consistency are unmatched. I highly recommend her to anyone looking for top-quality cleaning services!

Very reliable and thorough, so pleasant to work with. They get to the little details that a lot of cleaners miss

Daniela and the entire team at MCM have been great. Not only does Daniela take great care in her cleaning and organizing, they have been super flexible in rescheduling or otherwise adjusting schedules as needed. She's also a master with her little origami animals. Highly recommend you give them a try!

Katherine did a great job, and our apartment felt very fresh and clean.

Job well done! Debora did an amazing job and customer was great all around.
Thanks again 😊

Easy to work with. Very prompt service. Did an excellent job cleaning up concrete dust from a home renovation/post major construction project. Highly recommend!

Carmelina, Katherine & Mercy were incredible! I asked for a deep clean and they definitely delivered! Not a speck of dirt remained. They also did a thorough walk thru before and after! I plan to use them moving forward!

First time hiring MCM for a deep clean. Jeymi did an amazing job and truly exceeded my expectations! I’m very pleased and would consider using them again for a future service.

Jasmin and Lucero did a fantastic job. They were quick and thorough. My house smells and looks great. Look at the extra care on those sofa lines! Thank you!!! Will definitely use them again.

My apartment never looked or felt better they came and made everything looks and smells having a disability makes it hard for me to get up and clean the way that I want but they might buy high standards and affordable enough to keep with the reoccurring services