Remodeler reviews in Bethesda, Maryland

Case Design Remodeling was one of the companies I called to give me a bid on a job after the contractor we selected to do the job decided it would not do. Our project was more of a cosmetic renovation and we had many of the materials needed to complete the work, so we decided to go with another vendor because it's more of a general contractor job. However, I will say that I was impressed with Lisa Cortright's responsiveness, with the professionalism of their project management approach -- far superior to some other vendors I've seen. I've also seen photos of their work -- beautiful. They also know their stuff with respect to environmentally preferable materials and methods. I will definitely be calling Case for a bid when we are ready for our next big project.

My wife and I have used Case Design for a complete kitchen makeover and Case's "Fred" handyman service for several smaller jobs. Most recently, Doug B visited us to replace a number of cabinet hinges and to adjust a bathroom door so that it closes properyl. In every instance, Case has been completely professional, thorough, and dependable. As a plus, their craftsmen have to a person been pleasant, courteous, and enjoyable. Don't look for the least expensive fix. Go with a company like Case that gets the job done correctly and stands behind their work.

I have worked with Case design for many years and the team has always been courteous, responsive and professional. The design team is extremely knowledgeable and hands on to ensure clients get the style and function best suited for their own individual needs. Having worked especially close with Mary, Colleen, John and Melissa on multiple projects Im extremely confident in recommending Case design for any budget. From start to finish Case has always impressed me with the level of service, attention to detail, and amazing results. I highly recommend Case design.

I had a bathroom remodeled and a kitchen floor replaced by Case Design. I was very happy with the entire experience with all Case staff. The initial phase of design was led by Lisa, and she was extremely helpful; without her help, the finished project would not look so terrific. Her assistance in choosing styles and colors was invaluable and very time-saving. She was also very responsive by phone and email throughout the project.

I was especially impressed that the cost and the timeline of the project did not change from start to finish. The lead project manager, carpenters, and tile men were always professional and personable. There was someone working each day, all day throughout the project timeline. I have had several remodeling projects done in my home, but this was the first time that work was done every day on the project.

I would strongly recommend Case Design to others. Besides the excellent customer service, the work was of high quality.

Our new kitchen and bathroom remodels by Case are absolutely gorgeous. They came up with a design for the kitchen that really opens up the entire main floor and ads a lot of light. They helped us to not be afraid of colors, which made the kitchen and bathroom more vibrant. All of the staff from designers to project manager, to master carpenter, and other subcontractors they brought in were all highly professional, dependable and great to work with. We will absolutely work with them the next project we have!

Case recently completed a project that addressed two spaces, our deck and kitchen. Our team - Colleen, Adrian, Elizabeth, Stefan and Tyler - was unbelievable! They were knowledgeable, professional, highly skilled, and easy to communicate with. They anticipated problems/issues, recommended alternatives, kept to the budget and finished the project exactly on time! They were available to us throughout every step of the process - design, materials selection, appliance selection, coordination with contractors, problem resolution (of which there were very few), scheduling, etc. Every single member of the team was highly skilled and knowledgeable about their respective areas. We were totally comfortable having the Case team on our home for three months. We'd like to give special recognition to Tyler who was here every day and continually went above and beyond to meet our needs and expectations and whose carpentry skills are exceptional! Our new kitchen is gorgeous and totally functional. Family and friends are amazed at the total transformation of the space. We've received so many compliments about the design, quality of materials, and craftsmanship in our new kitchen. We will definitely recommend Case for any remodeling project.

We have employed Case Design/Remodeling several times over the last three decades for projects large and small. We contracted with Case to design a family room and master bedroom that doubled the size of our house. Later, they remodeled our kitchen. Still later, we hired them to add a portico to the front of the house. Most recently, they have updated three of our bathrooms. Those are the large projects. Then there are the many small projects that they are also happy to do--such as building closets, fixing walkways, reattaching shutters, planing doors, painting, and so on and so on. Why have we kept coming back to Case over so many years? Because they do excellent work. From time to time, we have tried to cut corners by hiring out projects to the cheapest bidder. We have found that that usually doesn't work in the long run. Some of the things we have used Case for amounted to fixing what was poorly done by less reliable companies.

When Case redid our kitchen and the refrigerator was removed, someone forgot to turn off the water feed for the ice-maker. The next morning, I heard something in the basement and went down to discover water running along the walls of the downstairs bedroom and onto the carpet. In a panic, I called the project manager. They were out immediately. After fixing the leak, they took complete charge of restoring the downstairs bedroom. At their own expense, they hired a company to come and blow-dry the carpet. They fixed the drywall that had swollen and repainted the affected areas so expertly that it is impossible to tell that anything ever happened. They never charged us a cent for all that reconstructive work.

Our most recent interaction with Case was with project manager Adrian Andreassi and master carpenter extraordinaire Kevin Davis. It was an altogether pleasant experience. No one ever pushed us into signing up for more than we were willing to pay for. They unquestioningly put our desires first, regardless of what they may have privately thought. They respected the fact that this is our home and is therefore especially dear to us. Before they started on anything, the rest of the house was sealed off with a wall of plastic, and all carpets and exposed surfaces were covered. There is absolutely nothing I would complain about or that I would argue could have been done better.

We had a fantastic experience with Case remodeling our kitchen. They were responsive and helped us work within our budget for an excellent outcome! We could not be happier with the finished product.

We worked with Dave and his team at Case on a 2023 kitchen & bathroom renovation and family room addition for our 70-year-old home in Silver Spring and we could not be happier with the work and the result. We interviewed several design/build firms, architects, and builders. Dave was the only one who, in an initial visit, specifically talked about how the team could create fencing during the construction to keep our dog safe and with access to the yard. That level of thoughtfulness continued throughout our experience working with Case. Dave and his team were incredibly responsive to our needs, questions, and concerns. Their answer to any question we had on if we could do something was always "yes." We've told everyone who asks that Dave /Case finished our project on time and budget, and our house is stunning. And - here's another thing I think is important: I'd heard so many horror stories about how working with folks in a male-dominated industry meant that women clients were often ignored, talked over, treated disrespectfully (i.e. wanting to only deal with the "man" of the household) and that NEVER happened with anyone at Case. I really can't say enough about how great the experience was -so I'll say this - we're already daydreaming about our next project with Dave and his team.

This is the second time we have used Case, first for a complete kitchen, sunroom, and mudroom remodel and now for a large laundry room. We really love how easy they make the entire process: First they come to your house to see the space and discuss what your needs/visions are. Then they create plans and meet with you at their office to show design options and layouts and what you can do at various price levels. We worked with John Audet both times who has great knowledge, experience, and judgement in coming up with a great looking and well laid out design, beside being a pleasure to work with. Then they adjust the design with you as much as needed until is it exactly what you want. Next you meet at their office where they have a variety of high quality cabinets, tiles, countertops, and hardware to choose from which saves a huge amount of time and driving, which you would otherwise do if you chose outside suppliers, which we love! The construction process is then laid out on a schedule, which they kept both times. The quality of their work is excellent as is the communication. We ended up with beautiful, high quality rooms each time and give them our highest recommendation.

Case was a great partner in the renovation of my townhouse, a renovation I had been planning for 20 years! They provided the expertise and design advice to make the final project beautiful. My Case team walked me through multiple options and helped me craft the right choices for the remodel of my basement, three bathrooms, home-wide flooring and painting.

What I most appreciate, however, is there diligence when hiccups with the county permitting caused a months-long delay. They were always on top with updates and explanations. They tracked every issue and jumped on the county's requests for further information. They also pushed the project along as far as they could wall we waited for the county to act.

Once we got the go ahead, they executed and completed the project within their original timeline perfectly. Every detail was covered and the communication back and forth was very helpful.

They quality of work is outstanding and I'm thrilled with the results. My team of Adrian, Greg and Alexandria did a superb job and I would highly recommend Case (and have recommended Case) to anyone who asks me.

Case did a major gut renovation of our kitchen and mudroom in 2024. We had an excellent experience and the finished product was everything we wanted and more! Our case developers were the husband/wife team of Colleen and Neil Shaut (with design help from Marykate Mickelson), who provided helpful guidance every step of the way. We were particularly impressed with how Colleen and Neil took our "dream kitchen" vision and efficiently turned it into a plan and then reality. They were patient and highly collaborative throughout the process. Finally, as with any major project there were a couple of odds and ends at the end that needed refining (e.g., ensuring exact placement and spacing between our new range and adjacent countertops), which, because their clients cared about it, so did Case. They ensured that we were totally and completely satisfied with the finished product before they packed their bags. I'd highly recommend Case and, specifically, Colleen and Neil Shaut to any home owner looking for a contractor to perform a renovation, large or small. - Eric

We had a wonderful experience working with Case! In the design stage, we felt that Ellen and Neil helped us carefully consider all possibilities and came up with brilliant solutions to the challenges our space presented. In the actual construction stage, Tom and Allan were master schedulers and had great attention to detail such that our project was completed ahead of schedule and with superb craftsmanship. We are thrilled with the way our bathrooms, kitchen, and informal dining room turned out. We very highly recommend Case.

My favorite thing about Case Design is that you can count on a team of experts to handle your project and resolve anything that may come up. Their customer service is excellent - professional and courteous. We hired Case for a deck demo / re-built project which turned out beautiful! We also hired the Fred division of this company for smaller jobs where expertise was a must. Highly recommend them!

In 2023 we engaged Case Design/Remodeling Inc. for a renovation of our mid 1930’s home. We wanted to create an owner’s suite on the first floor and to modify the second floor, creating a guest suite.

Kelly, Director of Project Development and Caroline, Designer, produced three sets of plans incorporating variations on the features we described.

We ultimately opted for the plan that included a significant expansion of our first floor bathroom. This was not a feature we had originally considered and was certainly more expensive than the other plans, but we were never pressured to choose this option. We chose it based on its merits, which were many; in fact, it was a brilliant design feature.

We were given estimated project beginning and ending dates, which were adhered to exactly, due in no small part to Brian, Project Manager, who skillfully kept all facets of the job moving, with no extended down time.

Bill, a highly skilled Master Carpenter, who was on site every day coordinating all the other craftsmen, worked magic with the buildout of our space and new cabinetry throughout. Bill and Brian were in constant contact to keep everything progressing smoothly.

During the demolition and reconstruction work the unaffected areas of the house were always very well protected, generating a minimal amount of mess.

Everyone on our Case team was a true professional. Any questions and concerns were always dealt with promptly and to our satisfaction. Based on our experience, we highly recommend Case Design/Remodeling Inc.

Well-deserved praise for the team that carried out our recent remodeling job, which involved the demolition of an existing garage and the construction of a two-story addition in its place.

The team that was pulled together was excellent. They got us through the design phase with clear, concrete, common-sense advice and great architectural and design sense. They were flexible and responsive, and attentive to get a sense of our requirements and our tastes, and to help us achieve a result that satisfied our aims. Their designers were creative and imaginative, and helped us throughout the project with design decisions.

Our project manager was a pleasure to work with. He is a great communicator, and guided us through every phase of the project, from preliminary walk-through to completion. He took care that we understood what was happening at every stage, patiently fielded all our questions and concerns, and was quick to deal with any issue that arose. We came to have complete confidence in him.

His construction team was also excellent. Our lead craftsman had great skills, he could do anything and everything. In the course of a long project, we enjoyed getting to know him.

We were also impressed by how hard-working and skilled the other workers were. They took great care in their work, and with protecting other parts of the house as the work progressed. We were dubious when Case assured us that we would be able to remain in the house during the project, but the crew’s attention to dust control and cleanup really meant that it wasn’t hard for us.

With Case, you get what you pay for. We’ve used them and their handyman company, Fred, for a number of projects over the years. They do high-quality work, deliver what they promise, and stand behind their work.

I don't always do a good job of recognizing people who go above and beyond both professionally and just in genuine kindness. While it has taken me a number of months to find the time to write this review, I feel compelled to share my experience both with Case and, in particular, with their Bethesda Area Senior Remodeling Consultant, Brian Knipp.

A couple of years ago, my husband and I began a bathroom remodel project with Brian. While this project was not big by Case's standards, Brian met with us a number of times taking painstaking care to understand what we hoped to accomplish. The details of the project were very important to us as we hoped the newly designed bathroom would serve as a place of sanctuary from our otherwise very overscheduled lives.

Once we settled on a plan, Brian and his team had to negotiate a number of permitting obstacles very unique to our situation. Though there was no “go by” to assist in the process, Brian was able to quickly and creatively work through to a solution that satisfied all the involved parties.

Just as the project was about to begin, our family experienced a significant loss of income due to an employment change. Brian and Case had already received partial payment, scheduled subcontractors and were set to begin the remodel within the month. Brian graciously offered to place the project on hold while we reassessed our financial position.

Ultimately, we determined that we were not going to be able to go through with the project and Brian worked with the ownership team to decide what would be due or need to be refunded. Again exceeding expectations, Brian and Case returned the vast majority of our downpayment, only holding on to funds which had been spent already, even going out of their way to return previously purchased supplies and to refund the proceeds to us. It would be very difficult to express how important each of those dollars was to our family during that time.

Throughout the entire project and subsequent wind down, Brian was unbelievably gracious, kind, selfless and genuinely concerned with our family’s wellbeing. Since that time, both my husband and I have unabashedly recommended Case/Brian to anyone considering a remodeling project. It seems there are so few companies who take the time to get to know their customers and perhaps even fewer consultants who put their client’s needs before profit. Our family was tremendously blessed to work with just such a company and just such a consultant.

Brian and team, though I know it was not your intention, we genuinely hope word of your care and professionalism spread far and wide so that many others may receive the gift of working with you and Case! Thank you again so much for all that you did for us!

Working with Case was an absolute pleasure from start to finish and we couldn't be more pleased with the results! Each stage of the entire process of consultation, design, permitting, and craftsmanship made our investment feel worthwhile. The final results of our newly renovated kitchen and expanded living space are nothing short of stunning.
What sets CASE apart from other companies we attempted to engage with was their commitment and innovation to bringing our vision to fruition. When we reached out for other consultations, we were met with dismissive non-answers about how to complete the project as we saw it. CASE's Adrien arrived with enthusiastic supports and ideas for how we could make it work and was eager to guide us through the process knowledgably. His creative solutions and connections helped us organize and schedule some essential prework with our central air conditioning that had made other companies simply shake their heads.
Another standout from the experience working with CASE was the personal touch from their design leader, Alex. Working with her can only be described as fun. You feel as if you've walked onto the set of an HGTV show as the lucky participants. The team makes you feel that valued.
While they led with complete professionalism and expertise, they were also quick to allow participation in the process. You aren't simply receiving something stock from their plans or distribution partners (although they had some great ones to recommend - appliances especially); they sought and incorporated our input such as allowing us to custom our range hood and a feature accent to our backsplash.
Throughout the entire process Adrien checked in regularly and oversaw the work being done. George, the contractor, was also great at communicating and helping wherever possible to make the project happen in a way that allowed us to remain as comfortable as possible as brand-new parents. Every member of the team did amazing work!
CASE truly goes above and beyond, and I’m so grateful for their hard work and dedication. Five stars all the way! Please consider them for any future work you're planning. You will be thankful you did.

We had a large addition to our 200+ year old house in mind. We decided on Case Architects and Remodelers due to the large scope of the project and the expertise they could provide. We were not disappointed. From the initial contact with the project developer (Kelly Vogan), architectural designer (Kwasi Hemeng ), interior designer (Caroline Moore), project manager (Neil Martin), and construction leader (Jorge Solano), to completion, the project went smoothly. Despite unforseen problems in dealing with an older home, the project was done to our complete satisfaction and within the projected time frame. There were consultations during each step of the project. Our Case team was open to our concerns and suggestions and dealt with them expeditiously. Well done. We highly recommend the Case team and have no reservations in using them in the future.

We had discussed with couple remoodel companies but select Case Design and Architecture. I have to admit that my wife had made an excellent selection of Case to do our remodelling. Our design team lead by Mark Richardson and Carolyn Elleman have done an execellent job to design, select, and implement. My wife really appreciate their efforts to make this remodel in such a fanstastic way. The project manager Jorge Solano has done an excellent job to handle the project that run very smoothly with different contractors and he has to deal with Howard County inspections (Three different inspection groups) and his foreman Tony Goncalves has excellent skill to make the beautiful island and cabinets. Thanks, Tony, Job well done. Tony has an excellent workmanship. We are very happy with their works which give us a very beautiful first floor of our house. We stay at our home while they work and have no interference to each other.
Thanks to everyone! JOB WELL DONE!

Dave Vogt put together an experienced team for our extensive kitchen renovation. The project initially seemed daunting but with the depth of experience at Case it surpassed our expectations. We wanted to extend an inside kitchen wall and take out the middle section of an outer kitchen wall to install a 7-foot-wide window. Dave’s response: Case does this all the time. Dave’s team also took out the kitchen bulkheads to create lots more vertical space. The result was transformational with vastly more natural light. Dave brought in master designer Caroline Moore, who managed to pair a stunning quartzite island and countertops with walnut cabinets and marble backsplash. Fluent in all design styles and fixtures, she made it easy to quickly narrow down choices. The construction phase could have been challenging but we had project manager Brian Knott. With his extensive construction knowledge, attention to timing and detail, and professional can-do attitude, he orchestrated a deep team while taking advantage of individual talents. New cabinets were installed, new plumbing, new electrical, drywall, exterior wall brick work, quartzite countertops, backsplash, all new appliances, etc... Finished on budget six weeks ahead of schedule! Special thanks to Douglas for all his high-quality hours onsite as a Case builder and shadow manager, Eddie for some beautiful carpentry details and Marlin for his ability to use stains to mesh old hardwood floor sections with new. Kudos to Goran Zukic at Stone & Tile World for a well crafted quartzite island and matching kitchen countertops. It’s my favorite piece of “artwork” in the house.