Reviews of local pros in Clinton, Maryland

The technician came and work on my air condition. I am very happy for the services he provided.
He explained to me the problems and the procedures. I will call Sears Home Services again in the future.

I requested my annual spring maintenance check on my air conditioning unit. The appliance repair technician arrived in the morning with a kind greeting. He looked at my unit and explained the repair needed. Once done, he put everything back in its place. I felt confident in the technicians knowledge and assessment.
@ Useful 0

Excellent experience from the time of the service request, quick part arrival and adjusting the time of arrival to fit my schedule. Very happy with the entire process including the technicians professionalism. Great Job Sears!!

Brian was great. Outstanding technician that applies common sense and complex diagnostic solutions with ease. Very professional.

The technician was very calm took his time to troubleshoot my freezer and through his knowledge and competence he repaired my appliance.I am very satisfied with his customer service provided.

The tech never showed or called ans said he was not coming out. I had a appointment from 7-6pm this was not fair to me and he stated that he completed the order. Never showed

Today was the 4th time that I’ve had Sears come out to fix the heat in my house. I am in MD and the temperatures I’ve experienced during this process has been between 10 degrees and lately 40 degrees. Every time they come out they do something minor and say it’s fixed. Then I have to wait another 5 days for them to come back out for the same heating issue.
My unit needs to be replaced and the technicians, for whatever reason, refuse to make that report and instead do patchwork. I am in the house with my 11 year old and we had to use electric heaters, which we don’t keep on over night do to safety concerns.

Zero stars

From a Sears Warranty Member

Very satisfied with his analysis on my dishwasher. Good job

I purchased a Sears appliance warranty and am totally dissatisfied with Sears communications via call center and their effectiveness in properly dispatching their technical personnel. I opened a service request to schedule repairs to my Kenmore washer on 7/23/2024. And my 4-hour window for each appointment was rescheduled 5 times (7/23, 7/27, 8/2, 8/9 and 8/14) with no explanation. On 7/19/2024, Faramarz ordered the necessary parts in advance for the repair, arrived as scheduled and provided excellent service. I would absolutely recommend him as your service technician.

This was the worst service call ever. The technician did not explain what was wrong with my washer, didn’t explain how to repair it or provide a detail breakdown of the cost estimate. He showed me his phone with two parts and a $499 cost estimate. I refused and he said if I bought a warranty it would be cheaper, I asked who buys a warranty on an inoperable washer?

The rep was nice but conf to find out, he never put in an order for the parts he told me were needed. Also he said while we wait, we could still use the normal cycle that would rinse and spin. That was not true again water set at the base and clothes were soaked. When I called the warranty company they said the tech was going to come out the next day to fix it. The second rep called and conf to find out he didn't have the parts so he didn't come but instead said oh give it a few more days for the parts. Later that day I started getting text messages saying the rep came and completed the service. That was not true at all. So I don't know if he tried to get paid for services he didn't complete or not. I ended up calling my warranty company again and he had to reopen the ticket for yet another day and service call to diagnose the problem because the first rep never documented the issue but he told me it was an issue with the drum so my clothes weren't spinning. This has been hectic and causing us to have to go to the laundromat. We have a big family that includes kids and two dogs. We need that. Also based on the first reps claim that normal cycle worked, we tried it and had a washer full of soaked clothes that we had to ring out and ruin through 3 heavy duty dryer cycles to avoid mildew like the first load.

He was awesome! He called Samsung when the part didn’t seem right. They told him one of the wires they no longer use on the water dispenser anymore. We both were happy to hear that.

The new dispenser is working perfect, and making Ice. Thanks again.

Prompt, professional service. Mohammad quickly diagnosed my problem and gave me the options for repair.

My service request was handled by AI and done very well. My refrigerator was not cooling in either the freezer or refrigerator. The technician was knowledgeable, and repaired my was done in about 45 minutes.

Jalil did an excellent job. Highly recommend.

The technician was very unfriendly, and we did not have a constructive conversion about the issues (he said it was company policy) although he gave me his professional advice

My technician was Top Notch! He called to let me know he was on the way (which is huge for me bc your window of 8-5 is entirely too long) he was very polite, knowledgeable and kind. He corrected the problem in a timely fashion and I'm very pleased.

The repairman was very knowledgeable about our range/oven and fixed our oven.

Service Technician reported to my home early. Thank you because we were without air conditioning for 4 days. I have a 95 year old in my home . He found the air conditioner problem quickly. Thank you.

The repair tech was a con artist who over rated the repair cost, offered to save me half of the $558 when I refused. Then, the con for me to purchase that day only but could cancel in 30 days a service plan. After agreeing, this con artist states that he did not have the part to repair the dryer with him. In making the appointment, I provided model and serial number. Youtube provided the better instructions and required parts for DIY. I' have tried to cancel the service plan, and was told I had to pay $175. So far I paid $279 for part and labor plus $60.99 for service plan. All in all, my dryer repair will be $515 of that $558 which was overrated and a big scam. Sears no more. Buy Home Depot and Lowes who are up front with their warranties and service plans.

The technician was amazing! He was very professional and knowledgeable! Throughout the process I was informed on every step and the problem was fixed promptly. He is a definite asset to your company!