Reviews of local pros in Clinton, Maryland

Mr Naser was technically efficient. Diagnosed the problem and took necessary steps to correct the problem.

The tech was promt and professional. He quickly identified and resolved the issue. Thank you!

If you can get Aaron B. as your technician, request him.

Mr. Aaron is courteous, professional and detailed orientated. He has accomplished detailed maintenance inspections to thorough problem solving on my Sears appliances. There hasn't been a challenge big enough at my home that he hasn't resolved in a timely manner.

His track record of his superb work ethics is the only reason I continue to have Sears as my home appliance remedy company.

If you have the opportunity to request Mr Aaron, a master technician, your appliances won't be disappointed.

Promote Mr. Aaron so he can bring stability to what remains of Sears and loyal customers like myself won't seek services elsewhere.

When exceptional employees, like Mr. Aaron, are no longer technicians, we want to know that there are personnel with his leadership qualities managing and sustaining a certain level of excellence still in the field.

Mr. Aaron should be a regional manager immediately!

On another note, Sears improvement suggestion:

Stay away and ban employee "Mr. Hung H.". Mr. Hung is rude, lazy, refuses to do proper maintenance, has no integrity and has commited fraud. Mr. Hung charged Sears for work he never accomplished and for that reason, he forged my signature on the work without my knowledge (picture attached). Sears managers opened a case twice but has never called me back. I'm a disabled veteran which means forging my signature is considered impersonating a federal employee. This is illegal and Mr Hung should no longer have employment with Sears.

Technician fix my unit and had my heat back on. Very professional and experienced. Very grateful.

Richard was courteous, pleasant and professional. Great service technician! I can now use my dryer!

This was a follow up visit because the washer was not running through the entire cycle. The parts that were ordered were received on time. Today Jim changed the parts and performed a test and indicated that all was well. Later I washed a load of clothes and the washer completed the cycle.

Technician did not know what his work order was for. He was supposed to be there for the refrigerator, butter tried to fix the stove, which he did not do. The part that came is to big for the refrigerator. A new part needs to be ordered.

I read the technics report that states I claimed there were errors message that’s was sent to you prior. Please provide thec info to your technician before they arrive. His right up made me seem like a liar . I don’t appreciate the insinuation ! Please inform them prior to making the home visit

We purchased a Kenmore Elite refrigerator back in December 2020 and are now being told that parts are no longer being manufactured to repair it. We were charged a service fee even though no service was rendered. Very unhappy with the product and service.

This claim has been rescheduled a couple of times. My tenant has been without heat for a month. Sears was assigned over a month ago to fix the hvac unit. The tech calls me today to says he does not service condo units. Thus the claim was cancelled. This is a training issue and the results of this is more than unacceptable. I had to find another company to get heat to my condo fixed.

Initial service call was good. Parts delivered next day but return service delayed one week. Return service was 2 hours past the end of the service window. Repairs complete and tested. Same problem appeared later that evening. Called for remediation next day. Call went to AI service rep. New appointment scheduled with AI but no confirmation received. Original problem still exists 10 days after initial call and supposed repair 36 hours ago.

Technician arrived after the 4 hour window. When he was done he left in a rush without giving me an update. Dryer was not plugged in when he left leading me to believe no test was done to verify the work was complete. Now the dryer doesn't turn on.

Very knowledgeable and efficient. Finally completed repair. Prior service tech (right before him) diagnosed it correctly and he installed it (both are 5 stars). I was charged $100 twice irregardless of my existing Home contract with Sears. Overall the service would be 2 stars if not for the last two techs.

Service response was prompt to my request my appointment time was moved up by a week very accommodating especially with the Holiday this week. The service repairs guy was very polite and professional. Great asset for your company. Also arrived 3 hours ahead of the estimated time Great for Sears looking out for the customer.

I struggle to rate this service properly. 99% of the Technicians are 5 stars! However the overall plan is a hassle & a headache due to everything being managed with AI. And a poor AI platform at that. Sears Protect seemed like a great plan as a new home owner. And the technicians I have had the pleasure to interact with are 5 stars. And the repairs that have been completed have been great. But the customer service is with the AI is a nightmare and when you get to a live person, 90% of the time they can’t help despite every effort to try. It’s taken 2 months to fix a microwave light because of the poorly designed AI sending the incorrect part and then constantly trying to send techs to do the repair despite not having the correct part. Then the AI keeps communicating that a service charge is required when the plan doesn’t require it with the repair. Again the rating is poor primarily due to the overall experience I’ve had with the Sears Protect plan. I will be cancelling it as soon as I can and shopping for something better.

Great services and nice work we are so happy with jod he did on our house

I had a whole in my ceiling. Everyone els e told me I wouldn't find anyone. Mario and Angel helped to repair the whole and it looked like there was no whole, not only did they fix the whole, they cleaned as they worked. Thank you. I highly recommend them.

I can't thank you enough.

They get the job done, no matter what.

Best in the business! Look no further.

Edit: The communication could be better. Trying to contact is hard

Great experience. They were very professional and knowledgeable. Will use them again!

Very professional, on time, great customer service. Will definitely use UCI services again.