Appliance Repair reviews in Forestville, Maryland

Eliot was very polite and professional. He fixed our HVAC unit very fast and efficiently. I appreciate his service.

The tech fixed the water pump, but he broke the washer door and didn't say anything about it to me. I only found that out when I went to go and start a load of clothes.

The repair guy was very nice and knowledgeable.
But I must say the whole experience was a nightmare. I started this journey to get my washer fixed on October 30th, they communication was terrible. First I couldn't get a live person for 2 days, all I could get was AI and that was not sufficient.
I got reschedule 5 times for many reasons that were preventable if the company still had real people you could explain what was happening.
I'm not sure I want too continue bussiness with this company.
I want to make clear this was not repairman (Richard) fault.

In July of this year a sears repairman responded to my call to repair a Kenmore washer. He ordered a lot of parts. I have been scheduled and rescheduled at least seven times. Most of the duration times have been either 7 to 6 or 8 to 6 . That by itself is unsat. I have missed doctor appointments, important meetings and many other commitments while waiting on the repairman to show up. To add insult to injury the last repairman showed up twice and used deceptive practices. First he took a picture of the number outside my building and sent to me and the company that I missed my appointment. The second time he came and took a picture of the number in the door directory and sent it to me and the company that I missed my appointment. He never followed through on the directory instructions so that it would dial my number. Both of these times I walked around with the phone in my hand all day so I would be available to respond to the call. I have contacted sears customer service daily to complain about the scheduling and rescheduling. I also asked that the repairman actions be investigated and requested that I be given priority attention. To date its five months later and the boxes ordered by the technician are sitting in the middle of my living room floor and the washer machine has not been repaired. I have called many of the numbers associated with sears protect and many I'd them are not right. I sent an email to the CEO if Transformco and no response as if yet. They have rescheduled me for Nov 5 but based on past experience I have no guarantee they will show . The sad part about all of the scheduling and rescheduling the notice comes at the end of the day after I have waited for almost 12 hours.This is the worst experience I have witnessed from any warranty company. I would recommend that noone use this company.

The repairman was patient understanding and very helpful. He is explaining the situation. Let me know what my options were, and came back and execute what was needed to be done.

The service technician came made initial assessment two weeks ago. He ordered parts for repair. The parts arrived and he returned on the scheduled date to perform the repair. Excellent services as promised.

Technician Sangin was extremely knowledgeable and completed the repair efficiently. While the previous two (2) Sears technicians had provided false information to me and made misrepresentations concerning the required repair, Mr. Sangin was straightforward, and had candor and veracity concerning the required repair.

Richard came to service my washer and I couldn’t be more impressed with the experience. From the moment he arrived, he was professional, knowledgeable, and incredibly courteous. He took the time to explain what the issue was, what caused it, and exactly how he planned to fix it. I truly appreciated his transparency and patience in answering all my questions.

Not only did he complete the repair quickly and efficiently, but he also performed a full system check to ensure everything was running perfectly before he left. He treated my home with respect used protective coverings, cleaned up after the job, and made sure the workspace looked better than when he arrived.

It’s rare these days to receive customer service that feels genuinely caring and detail oriented, but this technician absolutely delivered. Because of his expertise and professionalism, I will confidently continue using Sears for future home services.