House Cleaning reviews in Gaithersburg, Maryland

Royal Cleaning did a fantastic job cleaning our office during a difficult time! The entire staff was a pleasure to work with, respectful of our space and very thorough during a pandemic. I'm so thankful to have found them. Thank you Victor!

They do a fantastic job! I often find myself counting down the days until they come :) Always on time & always professional. They have been especially respectful during COVID: always wearing masks, scheduling around when I will be home or not (currently pregnant and taking extra precautions). I would highly recommend them to anyone looking for a cleaning service. Also a plus that they are family-owned and run!

Royal cleaning really gets into those nitty gritty areas and makes our house sparkle and shine! I highly recommend them! Their staff is friendly and will adhere to all your cleaning needs! I will definitely be a lifetime customer.

Wonderful small family business with a phenomenal work ethic. Unlike some cleaning services, they do not feel pressured to work on the clock and will take the necessary time to do the job right the first time. They are not only delightful, but really care about customer service and seem to enjoy making the customer happy. (not just lip service.) They are well-managed, reliable, take the initiative to communicate, and very open to feedback. They even got some stubborn rust stains removed from the outside of my toilet where water had leaked over time. My husband, (a sweet but clueless software engineer) is usually oblivious to the performance of our cleaning service but he was blown away with the great job they did wading through his pile of clutter and restoring order to his home office. (He didn't recognize it now that he can see the surface of his clean desk.) So Royal Cleaning has improved both my home and my marriage. :) So glad I fired the last service and am thrilled to be able to support this small business.

Royal Cleaning has been cleaning my offices for years. The crew - Helen, Rena and Kelly are spectacular. They always show up on time, work diligently and pay special attention to detail. Victor, the owner, always calls or stops by to follow up after each cleaning. I have used several cleaning companies in the past but Royal is hands down the best!

Royal cleaning did an amazing job on my condo. They were very thorough, even the window sills were clean and the blinds one by one. I would highly recommend them to anyone

Royal Cleaning is fantastic. They have been especially wonderful during the pandemic - always wearing masks and taking extra precautions to protect their clients. They have always been considerate of our needs with a baby and dog. In short, there are too many good things to say about Royal Cleaning!

Victor and Royal Cleaning have done several jobs for my clients that were getting their homes ready to go on the market and also both move in and move out cleaning.

All of my clients have been extremely happy with the quality and promptness of the work. They have always been on time and give you more than your money's worth!

Victor and Royal Cleaning are the only cleaning company I refer to my clients - I know they are well taken care of! Keep up the good work!!!

I am continually impressed with the superb care the Royal Cleaning team takes when they clean our home. They are quick, thorough and extremely thoughtful about the fact that we are all home in this time of COVID. They always wear masks and I appreciate this. After pricing a few other services, I've found their services to be excellent value. And they are very nice people. I would recommend Helen, Kelly and Reyna without hesitation.

Royal Cleaning removed weather proofing from my windows without my consent and damaged the windows in the process. The cleaning crew left my house without telling me of the damage. I sent pictures of the damage to the owner, Victor Calderon, and he said that the cleaning crew did damage my windows but it is "not their fault". I asked to have the damage repaired and the weather proofing reinstalled. I have received no response.

NEVER USE THEM! I had the worst experience. Once they left, I noticed that my toilet handle was put on backwards and broken, because of this, my toilet no longer flushes. I was told when I called that there was nothing they could do because I signed off on the cleaning when the staff was done, but I signed off on a walk through because I never thought I had to check my toilet handle! Terrible experience, I would never recommend. Not only did they refuse to assist me when I contacted them several times via email and phone, but they blamed the broken toilet and toilet handle on me, and accused me of lying. I am in the middle of refuting the charges with my bank.

I love having Merry Maids come & clean my home. They allow me to actually have time to enjoy my family rather than spend my spare time cleaning. And with 3 boys in the house, it is needed & they do a great job#

RUN!!! The maid never showed up after saying she could not find the apartment, although the access door to building was visibly open and movers were visible and looking out for her for hours. My credit card was charged twice and rather than refunding my funds, the manager “said” she voided the transactions which still have not credited back to my account. Like the other disappointed reviewer, I doubt the other reviews are real. This company appears to dabble in some questionable credit card practices. Management has no interest in customer service. Keep looking for a more reputable company. I’ll be having someone look into this dismal business’ business practices.

Im so glad I called Merry Maids(MM)! They were able to accommodate a last minute request. They were awesome, help me organize a new move and did an outstanding job. I will be using MM in the future! Thank you!!

The ladies arrived on time and immediately began cleaning in the order instructed. I watched them work. It seemed effortless, and boy, once finished, my house looked amazingly clean.

I will use Merry Maids again!

I did not get very good service from them. They clean things right, but I was not warned beforehand they would not clean the walls. This was a disappointment since I was counting on them cleaning the walls.

Then, they also refused to clean the balcony, that only needed a quick wash, pretexting that for some reason they could not or were not able to put water on the balcony to clean it (??). At that point, the language was clearly an issue as well for a good understanding between the maids and myself.

I was overall disappointed and felt I was not provided a service that met my expectations for the hefty amount I paid. I will go to their competitors next time.

It was is an empty new house with no furnitures whatsoever, pretty clean too except some dust and diets in certain places, and that’s what we wanted to be taken care of. All we asked and were promised was a detailed cleaning. The cleaners did a horrible job (better to say did nothing) as there’s so much dust and dirt on corners, edges interior window framings (not glass), window screens, kitchen cabinets, vents, powder room was not touched at all, showers had dirt on handles, corners, bedroom closets were unvisited. They have one job - cleaning - and they completely failed at it. $325 was a complete waste in our part and we demand half of what we paid to be refunded. We believe we shouldn’t pay at all but since they came and spent some time doing superficial work, half of what was charged would only be fair. We read a lot of some great reviews from past customers and that was what misled us into hiring Merry Maids, but now we highly doubt those reviews are genuine. We want our money back.

They were very polite, on time and quick! They cleaned my 3 bdr apt so fast & house smelled amazing.
I did have 2nd thoughts in the beginning, but working 60 hrs a week for the past 8 months I was exhausted & decided to take a chance and so glad I did!!!

I would definitely recommend Merry Maids

The receptionist who answered was very polite & answered all my questions
I will be using in the future

Merry Maids is a great company! The staff is well-trained and delivers an excellent cleaning every time. I am never disappointed.

Maria and her various coworkers have been cleaning my house for 2 years. During that time Maria has always proved to be on time, diligent, consistent, very quiet, and pleasant. She always thinks to ask if we have guests in the basement in case our grand baby or other visitors are sleeping. I'm always so pleased to see how clean the house looks once Merry Maids has worked their magic.

The team that comes routinely can change but the timeliness, effort and quality are the same, as are professionalism, friendliness and quality! Highly recommend!