Reviews of local pros in Jessup, Maryland

I live in Ellicott City and one of our main pipes was clogged. They were able to come over within 12 hours of requesting service. Delroy and Kierra arrived and started working on the issue promptly. It only took them about an hour and $900 but everything seems to be unclogged and working. We ended up purchasing the "treatment" which is a liquid they dumped down the drain to prevent future clogging and grease from sticking to the pipes (less abrasive than draino). It cost about $93.

They replaced my hose bib last fall and we were finally using it for the first time this season. When I called it was still under warranty and they were able to send Dal (5452) out within 2 hours of me calling. He did a great job assessing the issue and getting the replacement installed.
Update: They incorrectly installed the replacement and it burst within a year, soaking my basement corner when we turned it back on a year later. And they still charged me hundreds even after their field supervisor and plumber both acknowledged the problem. Their manager refuses to return my calls. I'm never going back to them.
And their call center is almost always rude.

Had a GREAT experience using roto rooter! The tech Dal- 5452 was amazing!!! He came to service my home in a very quick and timely manner. He provided excellent customer service for my home! My plumbing services was in the best hands! Use them you will not be disappointed and you won’t need to keep calling them back after the service.

Roto-Rooter was fantastic! They were able to get someone out to check in my kitchen sink the very next day, on Saturday. Dal was awesome! He quickly identified the issue and went to work. He got everything fixed in under two hours! Great service!

Delroy and Earl fixed my toilet issues very fast. They knew right away what the issue was and now everything is fixed. They were very neat and tidy as well. I will definitely be calling again for any plumbing issues.

Jeff and Nate took great care of me today when I needed my toilet serviced. They even pointed out another issue I may have down the line if I don’t get on it quickly. They were patient and very knowledgeable. Super smooth and quick service to mitigate an issue I’ve had for months.

Would absolutely recommend Roto Rooter for anyone in need of home repairs.

Thank you Zauva for fixing my sump pump and providing a throughout inspection of the issue.

I couldn't be happier with Roto Rooter. Booked an appointment online and they came out the next morning on-time. Very professional and knowledgeable. Will definitely use them again if I have any plumbing issues.

James was awesome in repairing the plumbing in my kitchen sink. He was kind and professional.

Thank you immensely, Mr. Delonte and Roto-Rotor. I am truly inspired by how quickly Mr. Delonte arrived. His professionalism and deep knowledge shone through as he worked tirelessly to restore our water. I wholeheartedly recommend Mr. Delonte for his dedication, and I appreciate that he left everything clean and tidy. Thank you.

Regards

Outstanding. Field Trainer Delroy and trainee Howard were very professional and courteous. Also, they were able to use different ways to communicate with me. We texted and used the Otter speech to text app. The job was done quickly in 20m or less. Would work with them again.

I’m an avid DIY homeowner, sometimes there are limits though — a sewer backup is one. This was one. Roto Rooter was prompt in response and communications until the tech came. The tech earned every dollar for this, working through a few challenges along the way.

Kam was great! Came in, fixed the issue fast and explained everything to me

I was really frustrated with the lack of follow-through from Roto-Rooter. I had to reach out multiple times just to get someone to acknowledge my complaint. A technician was scheduled to return and assess the damage, but they never showed up—no call, no explanation. It was a clear lack of professionalism. This experience taught me a valuable lesson: no matter how routine the job seems, always inspect everything before the technician leaves.

Jarrett McMillion Along with Delroy ,William and other guys was amazing . Had to get my kitchen faucet replaced. Delroy took care of that .water underneath cabinets and flooring was took up /Removed . Dehumidifier and blower was put in place to dry the floor . communication was great. So far so good still more with the process

They provided a very thorough inspection of my basement and explained everything that needed to be done. Excellent service.

Dalonte did a great job. He was efficient, friendly and really knew what he was doing. 5 stars.

Tuan did a very good job replacing my shower head. Very professional, efficient and pleasant. Thank you.

The technician was great! Efficient, friendly & had the problem resolved quickly.

The repair was very quick. The same day service was very much appreciated.

Raven and Delroy were great. They were prompt, kind, and professional. They diagnosed the issue quickly and explained the repair clearly. They got the work done and I appreciate their help!