House Cleaning reviews in Laurel, Maryland

The gutter cleaning seemingly went well. Quick and efficient. The sales people I talked to on the phone were somewhat aggressive in making an appointment. One in particular was very aggressive and quite rude when I didn’t schedule a follow up maintenance right away. Other companies re-pitch gutters as part of their standard cleaning service, but not Ned’s. They offer to completely replace it for a high price. Shop around and compare prices.

Update: I called them based on their response and they failed to properly follow through. They sent blurry images that didn’t adequately show the issue. Never responded when I asked for more clear photos. Deducted another star. SMH

This was my first time using Ned’s service. The scheduling was easy. I was surprised by how much debris they found in my gutters, they obviously needed to be cleaned. Only negative was that I wished they had taken away the debris rather than leaving the bag on my curb.

Update: Received a call from Customer Service (CS) following my original review. There was a miscommunication between the crew and dispatch, which was under review. The team offered to reschedule the work into the future. Will try the company again in the future solely because of their customer service. Will re-rate after work is performed.

OP: Don't waste your time. Their call center is quick to schedule a service for you but the service is not done on time. Crew didn't show up on the first schedule day. No call or warning. Second schedule day, crew shows up and only does half of the services but tags work as complete and submit invoices for payment. Call center apologizes and asks to reschedule. Good customer service but unreliable and untrustworthy crews.

Originally scheduled dryer vent cleaning and gutter cleaning. Dryer vent work done. Gutter cleaning, the company's specialty, completely ignored

I had Ned Stevens install gutters on my home. There pricing was very competitive. The salesman was very knowledgeable and above all honest. The installers were professional and did an excellent job. I highly recommend using Ned Stevens. A very reputable company.

I was extremely impressed with Ned's gutter cleaning service. The employees were friendly and professional. They took great care to safely and thoroughly clean our gutters on a 3-story home. They also cleared our yard of debris and cleaned our overall roof. While we did not have to be home, but I was fortunate to observe their work. We could not schedule a specific time because we were not subscribed to them, but they arrived within three days of my initial call as promised. The price was fair, and I will likely continue to use them in the future.

Never again. They had me sign up for yearly service. Want to cancel. Broke the flower buds and bleached around the house and smell everywhere. Still stain on the wall. Not fully cleaned. Could have paid much less for better quality job.

We have a 50-60' willow oak tree next to our home that drops easily forty 50 gallon bags of leaves every Fall. We just had new 6" gutters installed and within a week they were overflowing with leaves, twigs, branches and tiny acorns. I bought and tried several do-it-yourself solutions for cleaning the gutters and finally threw in the towel after spending a few hours on my first floor roof trying to clean my second story gutters. I sent an online request for a quote to Ned Stevens Gutter Cleaning and received a call back within a couple minutes. The quote for regular semi-annual cleaning was fair and reasonable, and within 2-3 days the crew was at my house cleaning out my gutters. They were finished in @ one hour and cleaned up after the job. I was able to check my second story gutters with a mirror, and there wasn't a leaf to be found. The crew was very courteous and even warned me of the ice that had formed on my deck and driveway when they hosed out the gutters. It was definitely money well spent.

I used this business once and they did good work and everything was fine. However, the direct phone and text advertising has been relentless since then. They have called and texted multiple times per week for months trying to get me to use their services again. I have blocked them but they use a different number. I feel like I have to into witness protection to get away from these people. Please stop calling and texting me, it is insane 😭😭

The techs came and left after a few minutes of being here (we have cameras), but charged us a full service price ($220+). Aside from blowing a few leaves off the roof, no other work was done. In fact, gutters were disconnected prior to their arrival, and were never even touched. After bringing this up to management, they fought us tooth and nail to avoid a refund, insisting they send a new tech to redo the work.

They indicated pics of their work were always taken—but alas none could be provided to us (surprise). So of course, after not actually finding any pics, they agreed to refund all but a $90 “trip fee” (how generous)—obviously too lacking in professionalism to even eat the cost of their technician themselves. Prime example of peak complacency. Hire them if you want to pay for their tech to come out and play “make-pretend” at working.

Initially booked a 5" gutter installation with fascia board replacements as needed. I called back about an hour later and requested an upgrade to 6" gutters since I have a very steep roof. I was quoted a service range of 2-3 weeks but the installers showed up the next day! The seamless gutters were fabricated on-site. The installers did great work and cleaned up/hauled away the old gutters and debris. The new gutters were put to the test the very next day when there was a downpour and rain on/off all day. I am happy to report no water got into the house!

Ned Stevens cleans out our gutters in the late fall and in the spring. The workers do an excellent job of cleaning out the house and garage gutters including sweeping up all the debris and taking it with them. I recommend this company.

Dryer Vent Line Cleaning: Professional team of two came to our home, did all the work from outside, very thorough at cleaning a 30 foot vent line. The job required facia removal and replacement. Took almost an hour. Super job. Left everything spotless and clean.

Your guys were great. They even cleaned up leaves and debris from my small lower deck that had not yet had the leaves raked out by me. Left the outside of the hpuse better than they found it! Thanks!

The two gentlemen that came out to clean my dryer vent were awesome! They did a wonderful job. They were professional, courteous, friendly and polite. They cleaned up the debris from the vent. I would highly recommend Net's Dryer Vent.

Although the work appears well done, the scheduling was not the best and thus I can’t give the best rating. I was never provided the day that the gutter cleaning was to occur so I did not put it on my calender. I did receive a text that the techs were 60 minutes away but I was unable to be at home on such short notice. The gutter cleaning and site cleanup gets high msrks.

Great communication from start to finish. They walked me through the process and were very helpful. The guys that replaced my gutter did great work and cleaned up.

Two guys with leaf blowers came the day after I called for a gutter cleaning service. In one half hour they completed the task. Great service!

Assessment Rewrite!!

I'd like to commend Christie, Head of Customer Satisfaction at Ned Stevens Gutter Cleaning, for her prompt and professional response to my concerns regarding a recent service. After expressing my dissatisfaction, Christie personally reached out to acknowledge the issue and assured me that Ned Stevens was committed to making things right.

She offered to send out another team to complete the services that were not previously performed. With my approval, the team arrived the very next day -- and I was thoroughly impressed. Not only did they address the outstanding issues, but they also went above and beyond, exceeding my expectations.

This prompted a rewrite of my initial rating and review. Based on the services performed I have upgraded my previous 1 star rating to an overall experience rating of a 4! Christie and team provided 5 star services!!

However, my overall experience based on both visits is a 4. I would highly recommend Neds Stevens Gutter services.

I truly appreciate the company's dedication to customer satisfaction and the steps taken to ensure a positive experience. Thank you, Christie and team, for turning the situation around.

Neds did an excellent job, installing our new gutters. They we courteous and professional. Their prices were fair.
The only thing is that they could not give us a firm date for installation, only a text that they were on their way.

It was very easy to make an appointment. Once the appointment was made they were out in less than 2 days. The cleaning was fast all debris was left in a recycling bag and placed by the trash can. Ned's has been cleaning my gutters for over 4 years now. They do great work.

Ned’s cleaned a clogged dryer vent we have on a roof dormer. The crew arrived right on time and did a great job. The appointment was easy to schedule over the phone and communication was excellent— emails and texts came in about what to expect. I would use them again. Highly recommend.