Reviews of local pros in Phoenix, Maryland

Had a washer problem. Harry arrived on time and had the problem figured out quickly. I agreed to the repair and the washer is working perfectly. I highly recommend Raker to all those requiring repair services.

Harry and Reid have both been out on multiple occaisions. We had a washer issue the Reid diagnosed over the phone. He swung by the house and replaced the bad part in 15 minutes. Harry rescued our freezer that was defrosting. The freezer was stuffed full of meat (1/2 steer, pig, lambs) for the winter and we were desperate at the thought of losing everything. Harry came out and had it back in running order within an hour.

Some appliances weren't worth fixing and Harry was honest enough to tell us. Our microwave died and he told us he could fix it but it would be cheaper to just buy a new one, which we did.

Highly recommended.

Raker Appliance is great. Quick response and very considerate of my time and money. Reid was very helpful, courteous and quick to resolve the issue. Referred by a friend. Can't go wrong.

This was my second time using Raker Appliance. They are pleasant, professional, quick to respond, and extremely fair with pricing. I highly recommend them to anyone looking for high quality, efficient, and effective service. Will call them again the next time I need an appliance repaired! Thanks Raker!

I was very impressed with my experience. They were able to fit me in first thing the next morning to fix my dryer. They had all the parts with them so they could complete the job in one visit. The cost was reasonable and John seemed very knowledgeable. I’d use them again for sure!

Reid rocks.
He's a miele genius, fixed my dishwasher g 893
Miele washer w5985
Miele w 1986

There is no job he can't handle, super polite, and to the point.

Very recommend.

I typically give 4 stars as my highest, so please don't consider this any indication of less than stellar performance by Raker Appliance Co. 5 stars is reserved for crazy awesomesauce-ness.

Anyway, I called Raker on behalf of our tenants in our rental in Towson. We had a washer that wouldn't run and a garbage disposal that wasn't working. I didn't expect them to be able to get to the home so quickly, but they managed to fit us in that day.

Excellent service. Excellent time. Excellent manners. And they kept us in the loop the whole way. For the part [washer] and the time to fix both appliances, we got charged a total of $295. I've been charged more for less, so reasonable prices considering most places would consider that quick of a turn around time an Emergency repair and tacked on more.

Will be using again.

I called Monday morning regarding a washer that stopped working Sunday night hoping to get an appointment sometime during the week. I was happily surprised that they were able to help me the same day. They arrived 15 minutes prior to the appointment time, corrected the issue quickly and answered all of my questions. I was very pleased with their speed and quality.

Reid did a great job, even though the dishwasher wasn't fixable, he was fair and honest. He made 3 trips with parts and in the end, only charged the service call fee. I would definitely recommend them.

Neighborly Service!! Reed and Harry have been to my house many times for different repair issues. It's always nice to deal with a family owned business that has been around for years. They are always very polite and knowledgeable about their work and dependable. Thanks for your great service! Dawn in Baldwin

John came and diagnosed the issue with the washer. He had to order a part which took several days. He found he needed a different tool which he didn’t have so it took a couple days more (I don’t blame them for this but the design of the washing machine). It worked beautifully.
After this, I had others doing the laundry for family medical reasons. They said it wasn’t working right again. John came out, free of charge, and examined the washer again and we found it was most likely user error (unbalanced load or incorrect water level, etc.).
I used to use Sears for many years but will always call Raker for my appliance repair needs from now on. Great experience!

Now let me start by saying I am a very skeptical person when it comes to having to trust other people and/or other companies to perform services for me that I could not otherwise do myself. I spent an hour or two looking around online and the only company that stood out was Raker Appliance Co. When I look for outside help, the main thing I look for is fairness, integrity, honesty, and understanding: this company as all that and more! Reid was prompt and very attentive in helping me out with the problems I was experiencing with my LG dishwasher and rather than having to replace an expensive quality dishwasher($1200+) with a less expensive brand and model, Reid figured out the problem and worked his magic. Now on this day he fixed the one issue and is coming back to finish the job in a few days. So even though having my LG dishwasher fixed rather then replace didn't save me much money(saved me $170): it still saved me some nonetheless. All things need maintenance servicing to stay in tip top shape because I mean you don't go out and buy a brand new car every time your having issues with yours or end a relationship because of one fight and the comparison list goes on: all things in life require TLC in order to remain in great operational condition. So in short always go with Raker Appliance and I have nothing but great things to say about Reid, his father and their company. They are respectful, friendly and honest people who are more then competent in their craft!

Raker Appliance gets an AAAAAAAAAAAAAAAA+++++++++++++++++ rating in my book!!!!!

Reed was very pleasant and very professional. Since I work during the day, Reed was able to meet me at my house outside of normal business hours. My dishwasher is up and running again. Will definitely use Raker Appliance Co. again in the future. Highly recommend.

always the way, the refrigerator had a problem on a holiday weekend, at least the freezer was working. On Tuesday , I did a search in my area and found Raker Appliance . Reid returned my call and we discussed the problem and early Wednesday I was up and running, I thought the price was very fair and found Reid to be friendly , polite and knowledgeable kind of guy. I will use Raker again .

Raker Appliance is wonderful. Very responsive and very considerate of my time and money. Reid is so pleasant, helpful and courteous. I am so glad that I found them. Keep up the great work. Everything was perfect! Sincerely, Joanne & Paul, Freeland, MD

I called Raker Appliance to look at my washer. Mr. Reid Raker came to my house, pulled the back touch panel off the washer, dropped a multi-meter on it, and determined it was bad and quoted me $460 ($120 service fee / $340 part) for the repair. Fair enough, he was having the part shipped to my house, so I told him he did not have to come back and that I could just install it, but he insisted he had to do it. So, the part came in on a day my wife and I had to be onsite at work, so we asked my mother to come over to receive him at the houses and pay him. He came to the house, snapped the new panel in place and was finished in 15-minutes. Then proceeded to charge my card $580 (my mother had no clue what the cost should be), adding an additional $120 service fee to come back to the house to plug in the new part. When I called him on it, he said $460 was only an estimate, but how is a $120 service fee and a flat rate $340 part an estimate and not a quote? He finally admitted that did not tell me there was an additional fee to return, but refuses to return my $120. So, beware and get EVERYTHING in writing before you commit to any repairs, because verbal agreements mean nothing today, especially to those who hide behind mantras such as “superior honesty and professionalism” like Raker Appliance.

I called about my washer being broken. They called back quickly and came out the next day. Mr. Raker was so kind and efficient. Very honest and reasonable pricing. Highly recommend!

When I called about my broken clothes washer, Reid Raker answered the phone himself and gave me a time for that afternoon. He called again to let me know he was on his way. He diagnosed the problem right away and set to work. In less than one hour, my machine was fixed and he attached the new hoses I was going to put on myself. The price was quite reasonable. I would definitely call again if I have another appliance issue.

I submitted an online request this morning after my dryer seemed to be having a problem. Reid called me right away and came out to my house this afternoon. He fixed the issue quickly and was very professional. I really appreciate the quality service and will definitely call again if I have any other appliance issues.

Reid came to my house quickly and was on time. He was professional, knowledgeable, and courteous. This is the second time we have used Raker Appliance Repair and highly suggest using them.

Excellent work by John replacing the thermal fuse on our Speed Queen Dryer. I spoke to him yesterday and he arrived today when he said he would. He had the part he needed and replaced it in a timely manner. He also climbed under our back porch to check / clean out the dryer vent. Charges were very reasonable. Thank you for the great work and we will definitely recommend your services!