HVAC reviews in White Plains, Maryland

James arrived on time, he was amazing competent professional he gave me so many choices. He took the time to go into great depth. He saved me money from paying extra with another electrician who was overcharging for things I didn’t need. He took the time to show me the products I needed to buy on the Internet or could buy. He gave me so many options and he was patient friendly. On the day He arrived to install everything, he was so thorough and competent… James definitely went the extra mile in explaining things.. he cleaned up and gave me more tips about the app. I definitely will use their company service because of James.

We needed our HVAC checked and got an appointment the very next day! Omar is super responsive, arrived on time, and explained exactly what happened. Pricing was transparent. Highly recommend!

Mr Robert, is great and polite technician. He repaired my Hot water heater, was very professional and arrived on time he did and amazing job, I'm requesting his service for all of my future problems.

It was a pleasure meeting Omari he arrived on time.
He listen to our concerns. The AC wasn’t working properly.
He checked for potential problems. He discovered it was our thermostat and HVAC unit that needed to be replaced.

He was very professional and knowledgeable keeping us informed throughout the process.
He replaced the thermostat and had my system back working.

Omari carefully went over different options when purchasing a HVAC unit.

Thank you for your attention to detail: such an excellent job!

Dwayne and Daryl replaced our HVAC unit arrived on time. Their work is top notch.
They both are extremely knowledgeable and professional in their craft.

Both communicate throughout the whole process.There teamwork together is outstanding. This is one of the best teams I’ve ever had the pleasure of observing.

Before leaving they made sure that the AC unit was
running properly.

It has been a pleasure working with A- Plus Service Experts.
Extremely satisfied your work is truly appreciate.

A-Plus Service Expects provided service quickly. The technician who came out (Omari Brooks) was professional. He answer all of my questions and fixed the problem. I recommend him highly if you have any heating issues during this cold season.

A-Plus has come through for me once again. We recently replaced out 16yr old heat pump system afterheating failed. Thanks again to Brian Perry for helping us select the proper sytem for our home within our budget. The installation technicians Dwayne and Darryl did a fantastic job removing old system and installing the new system. They provided great education during the install and answered all of my questions. They were very professional and respectful of my home, cleaning up well when they were done. We are thoroughly enjoying our new system just in time for the winter, after using space heaters for the last few weeks! Thanks again A-plus!

A-Plus serviced my HVAC in 2021, and replaced the gas valve. This time, a fuse blew, which, according to Omari Brooks, was caused by the malfunctioning Inducer Motor and possibly the Pressure Switch. He priced everything out and I told him, “Let’s get it fixed.” Omari was very specific, professional, and efficient. I definitely appreciate doing business with A-Plus!
UPDATE: December 23, 2025 - Omar came back to complete the repair of my HVAC. He replaced all the defective parts, and the heat was blowing fine.
Omar's professional and exceptional service and communication totally outshine the communication I received from the office about ordering the parts needed to repair my HVAC. I approved the repair on December 1, but the parts did not arrive until December 22. After 2 weeks of calling and not obtaining the parts, someone was finally able to figure out the issue. Apparently, it had nothing to do with the technician or me; it was an issue between the vendor and A-Plus Heat and Air. Whatever the confusion was, it should not ever interfere with customer service or completing a customer's repair. Because of the 3 weeks I had to wait, I lost money. I hope this does not happen to anyone else.

Anthony Jones was our technician. He was knowledgeable, professional and courteous. He inspected our HVAC equipment inside as well as outside which left us with the added confidence that our equipment will continue to serve us now and in the future. Thank you so much.

The technicians from A-Plus Service Experts, Anthony Jones and Dwayne did an outstanding job cleaning our air ducts. They were prompt, courteous, and clearly experts at what they do. They took the time to show us before-and-after photos and made sure we were satisfied with the results. We Highly recommend this team!

Dwayne Henry and Daryle installed a new air conditioning and heating unit in our home. They were extremely professional and did a wonderful job. They explained how the system work, and answered all of our questions regarding the system, particularly ensuring that we will have all documents related to the purchase of the unit. I would highly recommend A-Plus Service Experts not only because of the professionalism of Dwayne and Daryle, but also because of the salesperson, Brian.

Robert once again did a great job of installing my new sink and vanity combo. He also fixed the leak in the drain and cleaned out another drain. This was done in a reasonable amount of time. He is always pleasant and professional, and his works complete. He cleans up after himself and make general recommendations. Way to go Robert and thank you.

It was a pleasure meeting Robert for a plumbing assessment of my home. He was very professional and knowledgeable. He explained everything to me in terms that I was able to understand. He gave me good advice and tips on how I can improve the plumbing in my home and anything that he felt needed to be addressed. Thank you very much for having technicians that are knowledgeable in their craft.

My heating is not working and temperatures are very low this weekend. I chose this company and booked them for a same day appointment between the hours of 8-12. Around 7pm the tech called me and said he would not be able to assist until 2 days from now. I wish they would have just been honest/ upfront about their schedule so that I could have found another option for my family.

Robert was an exceptional plumber who helped solve what seemed to be a minor issue, was a much bigger issue. Extremely knowledgeable and insightful. Would definitely recommend A-Plus Service!!

Duwayne and Darrell or shall I say D&D (did a great deal) of professional work. Everything was exciting because they explained everything to me and my mother When I asked about my water heater he told me how old it was and explained how a new one would work and they order use a new one. A-Plus has a great team of talented individuals who have been amazing to have in our home. Duyawane and Darrell are very knowledgeable. 5 Stars all the way across the board for me and my mother GREAT JOB GUYS

Came to my rescue in the icy snow and still did their job . They were on time and efficient! The 2 guys that installed it names is Darryl and Dwayne H were very thorough ,knowledgeable and friendly! Great customer service!

Brian was amazing in selling me 2 new HVAC Systems. Duwayne and Darryl was amazing during the install. Very friendly, professional, and knowledgeable about their work. I feel so much better that I have 2 new HVAC systems and my family is safe and warm. Thank you God for answering my prayers by sending me good people to install our systems. I highly recommend using A-Plus especially Duwayne and Darryl.

Reggie and Carmela Miller

No stars. These guys used to do a decent job, but recently I have been severely disappointed in service and trustworthiness. We had them or for regular maintenance on a service agreement we just started after moving to a new residence. We had had their service at a prior residence, and in that arrangement whenever they came out they replaced filters. Here they told us that was on us. Instead they wanted to book additional services, and as far as I could tell that was the only thing they did with the maintenance plan, sell us other services. Services they would never actually deliver.

They gave us two quotes, details aren't important, let's just say a low cost and a high cost option. Of course the high cost option was the better deal, so we took it. I wanted to book the appointment on a Saturday, so I could be home. They told me I needed to deposit 50% to reserve the weekend spot. Okey dokey.

The day comes, and they do about a third of what had been contemplated in the agreement. The tech tells me I have to call back to schedule the rest of the service, but that I also need to put more down for what's already been done. Fair enough, though pretty inconvenient and not what I agreed to.

I call corporate to reschedule the rest of the service, and they start to give me a quote. At though I haven't already paid a deposit. As though there's not already an agreement in place. I push back, explaining the situation. They put me on hold, then tell me they've scheduled it for the following day and the local office will reach out.

The next day, today, I still haven't heard from the local office. I call corporate again. They have nothing booked for me, just some notes. Can't reach the local office. But they're going to escalate, just hang on the line. They're transferring me. Only they transferred me to a voicemail.

At this point I'm really starting to doubt the credibility of this institution. I call back and the person who picked up doesn't even acknowledge me. They just keep repeating their name and asking if they can help me. Like a recording. So I hang up and try again.

Ar this point I've had it. I'm cancelling the whole thing and asking for a refund. The voice is back, and it seems she can hear me this time. She tells me someone is going to have to call me back. I explain I've missed faith in that, and I'll need action today. Another ten minute hold before I get an assistant manager who basically just says the same thing: nothing she can do, management will call me tomorrow.

So, a summary: underwhelming service, misleading sales, negligent scheduling, ineffective customer service, and and an inability to do the right thing. Run away from these guys.

I’m so happy for Duwayne and Darrell or shall I say D&D (did a great deal) of professional work. Everything was exciting because they explained everything to me. When I asked about my water heater he told me how old it was and explained how a new one would work. I was impressed and David Perry was here and he made sure that we’d get a new one on Thursday. I’m so excited about everything and everyone who has worked with us. A-Plus has a great team of talented individuals who have been amazing to have in our home. Thank for Brian Perry for his leadership experience and expertise in the industry at the beginning of our journey. 5 Stars to
Brian Perry *****
Blanche and Clarence Allen
6325 foster street
District heights MD. 20747
I have to admit that A-plus sent me Duyawane and Anthony to install my water heater and they did a fantastic job. Just when I thought it couldn’t get better than before they installed another system and I was extremely impressed with their service. Thanks for your service and your expertise
The Allen Family @ 6325 foster Street District heights MD are so happy and they installed a new thermostat.
Furnace installed and AC unit installed