Home Services reviews in Boston, Massachusetts

Professional cleaning with outstanding results.

I am not sure of the quality of work but the tech was rude, combative and priced way over the estimated quote on the phone.
I scheduled an appointment by phone. I received a text that the tech would be later than the appointment time. The text was from the Tech. I confirmed the new time. He arrived, gave me a quote 500% higher. I let him proceed because I thought the phone quote was low. He then came back in with a woman, to I assume help with the work. He left shortly after to get something from his car and she did most of the work. When he came back in through a different door than he was told to use he started yelling at me that he comes and goes in homes all day. I live in a secure building that you need a fob or concierge to let you in. He told me to treat him like a human and said he wasn’t a N word. I never called him anything just said what our building rules were. I told him he was being rude to me and asked him to leave immediately. I do not call anyone names and I respect all people, especially service people that I ask to do work. The woman left, out the proper door. He finished the work even though I asked him to leave. I let the concierge aware of the situation. He did eventually finish and asked for payment. Venmo or Zelle. I said I will give you a check made out to the company. He said no, pay him directly. I called the company and asked if that was protocol. I also informed the company of his unprofessional behavior. They said yes, pay him, he is a contractor that they hire. He did not work for them directly. I would never use this company because they were not concerned about his volatile behavior or threatening attitude. The two techs also left items in the unit, her pocketbook as well as a long spoon.
I paid because I felt threatened by his behavior. I read the reviews before I made the appointment, they were all good except one that had a very similar situation. Beware of Yoram.

I would like to thank the team from FW Carpet And Upholstery Boston for a great job on my carpet. It looks amazing. The servicemen sent by the company came on time, they were so professional, and always take time to talk to you and educate you about maintenance.

I saw FW Carpet And Upholstery Boston online, read their reviews and booked a carpet cleaning service. I am very impressed with the quality of service I received. They actually make sure every stain is gone. Fantastic job done!

Prompt arrival and efficient work.

Quality service with impressive results.

The team was professional and removed every stubborn stain.

On time and very reliable service.

Excellent results at a fair price.

They removed all the stains quickly and efficiently.

They did an outstanding job.

Great service and friendly team.

Made an appointment for today 9-10am. When I called initially to make the appointment, I asked them if it could be towards 9 AM given I have to go to work. I called at 8:45 AM today to ask what time the technician was coming. The woman who answered the phone said she would check in and call me back. She never called me back. I tried again after 15 minutes and no response. They blocked my number and also never showed up to the appointment after I have been here the last hour waiting. I had my partner try to call as well as my building, no answer. Unreliable and unprofessional, if there’s an issue, just call us and let us know so we don’t waste our time. Plenty of other options in Boston so don’t waste your time with this one.

My carpets look fresh and completely renewed.

My carpets look and feel amazing.

Highly satisfied with their carpet cleaning service.

I’m extremely satisfied with their work.

Very impressed with the work! Carpets feel soft, fresh, and clean. Team was professional and efficient.

Excelent

Ótima!

Justice for pets💖