Reviews of local pros in Braintree, Massachusetts

Our four unit Back Bay condominium building started using Back Bay Mechanical last year for HVAC maintenance. Chris came the first time and Dakota came the second time. Both were extremely professional and knowledgeable. They went to great lengths to avoid damaging or getting the apartment dirty. They took time to explain what they were doing, and clearly did not rush the job even though it was for a flat rate. I have also spoken a number of times to Nicole and Tricia in their administrative offices. They are delightful, responsive, and totally reliable. These days it is not easy to find people of this caliber providing home service. They are a five star service and I highly recommend them.

Mark Shankman

Back Bay Mechanical continues to provide thorough and professional service. Their method of scheduling is efficient and easy. Technicians are knowledgeable and always nice to deal with. Would definitely recommend for HVAC/furnace issues and maintenance.

Been using Back Bay Mechanical for about 10 years to service my aging HVAC unit and they have kept it running like new. Their technicians are knowledgeable and very good at explaining the work they do, as they are performing it. Reasonable prices as well. HIGHLY RECOMMEND.

I have been impressed with the service of Back Bay Mechanical from the ease of scheduling and communication from the office to the professionalism of my tech. Dakota is always polite and clear and takes pride in his work which leaves me feeling secure about my systems.

I’ve been using back bay mechanical for many years now. Seamless operation from making an appointment to service and payment. They are an honest and hardworking small business that I am proud to support and promote as my preferred HVAC maintenance company!

After an unsatisfactory experience with a different firm my neighbor told me back bay mechanical was the best in Boston. After working with them over some 8 years fully agree. James Dakota and their cohorts have always been professional, effective and efficacious.

Back Bay installed our system a while ago and completed a spring maintenance this week. Easy to schedule call- tech was right on time. The work was completed quickly and cleanly with a full update from the tech once he was done.
Will definitely continue to use Back Bay!!

My neighbor first recommended Back Bay Mechanical in 2020 when I decided on installing central air conditioning in my old, single-family home in South Boston. After getting 3 quotes, i decided on BBM. It was not the lowest bid, however it was a company that was very upfront and professional and honest about the installation process. As a single woman, they treated me with respect and answered all my questions. We agreed on the contract, scheduled a date and the crew arrived on time and ready to go. They left my home spotless after each work day and completed the installation according to the timeline. I would highly recommend BBM. You will be happy with your decision!
BC

Been using Back Bay Mechanical for about 7 or 8 years since they replaced a compressor on my roof. It has been so easy to work with them and the techs are all very professional. Prices are fair too, i highly recommend trying them

Back Bay Mechanical is exceptional. They are always accessible (even in the middle of the night…the on-call people are right there for you). It is easy to make appointments, and the office staff is so friendly and helpful. The techs are so nice, punctual, responsible if they are held up (only happened once in 8 years), respectful of your home and always clean up after themselves (they wear shoe covers, and vacuum when they’re done), knowledgeable and patient (always happy to explain what they’re doing and why), and they are meticulous about the condition and safety of your HVAC unit. A+!!!

Good experience with HVAC cleaning service. The technician was kind, professional, and clearly knowledgeable. They worked efficiently and finished the job quickly. The space was left clean and tidy.

I'm very pleased with the work done by Elite Plumbing. I have very old pipes that are almost impossible to repair without breaking. In addition, these pipes might as well have been welded to the deepest basin of a sink known to man. So I had my doubts that even a professional plumber could change out my faucet, but the plumber from Elite Plumbing was able to manage it. I was very pleased with the price point of the services. I was able to have different things fixed throughout the house, some much-needed advice that will help avoid costly repairs in the future, all within just a couple of hours and well under the expected price. And aside from time and money, The young man was nicely dressed. He even put protective footies on each time he came in and out of the house to avoid tracking in dirt. I highly recommend Elite plumbing and will not be going anywhere else for my plumbing needs!

We use the BackBay Mechanical Team for many of our properties. They are always very communicative and execute when needed. Great team!

Back Bay Mechanical did a great job with our HVAC repairs. Communication with the office and the field crew was great over the course of getting everything fixed. Through that communication we understood our repairs and the repair process during each step. Everything is working great now. We recommend Back Bay Mechanical for any HVAC needs.

Very professional group; arrived on schedule, provided courteous service and did a very neat install of full HVAC unit. Attentive to details! Highly recommended company that strives to be the best.

Every interaction, starting with the person who answered the phone (shout out to Nicole) was professional, diligent and knowledgeable. They delivered the repair a day ahead of schedule.

I reached out and James and the team gave me a very reasonable quote within 24hrs.

They also were able to source parts in a timely manner, when others were quoting me 6-8weeks, which was a god send when one’s AC is broken during the late summer!

The technicians also super professional, Ilir moved fast with precision. He also kept the work area clean and tight, which is always a plus!

James and his team are some of the best in the business. James has helped me countless times over the years and is a stand up guy. Their work is exceptional and the staff is some of the most knowledgeable around. You can't go wrong hiring Back Bay Mechanical!

What a great company. Recently had new heat pumps, thermostats, and fans installed by Back Bay. The owner Keith, was easy to talk to and obviously knowledgeable. The installers were very professional, efficient and cleaned up after. Everyone at the office, who I was in contact with by phone or email, is very nice and helpful. Truly, I felt I was in good hands with them.

We hired Back Bay Mechanical to replace an HVAC unit in our brownstone condo in the South End. We found them after trying two other prominent service providers who were either terrible at follow up/communication or couldn't deal with an HVAC install in an old building. From start to finish, the Back Bay team was great. They clearly knew what they were doing, were comfortable navigating the peculiar space limitations of the building design, acquired the right equipment fairly quickly, and the install went super smooth. They were organized and clean, and communicated well throughout the project. When they left, it was like they had never been there (except we finally had reliable heat). They even rehung the drop ceiling where the interior unit was replaced. We will definitely be using them for maintenance going forward, and would highly recommend them to others.

Through the years, I’ve been pleased with Back Bay Mechanical. Even recently, Chris, the technician knew what he was doing, took time to assess the situation and to solve problems. Additionally, he was pleasant, polite, thorough and professional.
That said, when I received my bill, I was stunned by the exorbitant cost, $535.00, that BBM charged for a thermostat which can be purchased online or in stores for $385.00 less than what I was charged. (plus there was an additional $149.38 installation fee)
[Best Buy and Walmart $139.99, HVAC Home Safety $131.50, Amazon $149.99 }
Prior to my appointment, my thermostat had not been working properly so, in anticipation, I purchased one exactly like the one I had. But later, based on conversations with the technician and my neighbor, I switched to the Honeywell T6 . When I received my bill, I was shocked to see a charge of $535.00 for a thermostat that other websites charge no more than $150.00.
Through phone calls and emails, I requested BBN adjust the charge. Crickets.
In short, I think paying $535.00, a $385.00 or more markup for a $149.99 thermostat, is usurious price gouging.