Reviews of local pros in Braintree, Massachusetts

Update: Updating my comments below and increasing the rating because the company did reach out to me and apologized and said they had spoken to the employee who they say was rushing to an emergency at home. I plan to purchase and donate toys with the Amazon gift card they sent me. I don't want money. I want people to be safe.

Original Posting: A Back Bay Mechanical van ran a stop sign and would have tee boned me had I not been paying attention and honked my horn. As the van was on the side street and I was on the arterial, I had the right of way and the van had a stop sign. They didn't even brake! This occured in a somewhat residential neighborhood and early morning when kids are going to school and people are going to work. I wrote to the company and explained what happened - they didn't even bother to respond. I would never hire a company that doesn't care about the communities it does business in.

Came quickly and did what they said they would for the price quoted.

Very thorough inspection of system. Servicer was courteous and knowledgeable. Found a problem and was able to fix during the same visit.

We had our mini-splits serviced by Back Bay Mechanical for an annual maintenance. They arrived promptly and did a thorough job. Thank you!

I’ve worked with Back Bay Mechanical several times, both for air conditioning and heating services. Professional service from start to end each time. Would absolutely recommend.

I had a great experience with Back Bay. The technicians were prompt, thorough and efficient. I will definitely use this company again.

Our heat went out in January. Back Bay Mechanical came when they said they would and got our heating fixed. The price was what they told us it would be. We’ve been using them for years and find them reliable.

Back bay mechanical did a superb job fixing/repairing heat in bathroom floors.
After several Attempts by other plumbers, back bay mechanical diagnosed the issues and repaired with ease. Nice to hire a company that knows what they are doing.

Highly recommend Back bay Mechanical. They arrived within my appointment window, were professional and courteous. When everything was completed, as I needed to head out, they called me and told me everything that they had completed.

Technicians are very knowledgeable they always show up as scheduled they do a very excellent job identifying issues and address them completely! They always make room for their loyal customers
It’s a great team from scheduling to service. We have used them for 10 years+

I have been using BB Mechanical for close to 20 years and they are truly amazing. They are thorough, professional, proactive with servicing and wonderful to work with. No need to look further for servicing or replacement equipment.

Back Bay Mechanical came to my rescue when I found myself with no heat last winter. Everyone I dealt with was extremely professional from the original phone contact to the techs that installed my new equipment. I highly recommend them.

I had a positive experience using Back Bay Mechanical for an unexpected repair of my gas furnace in my home. Despite not being a prior customer, they were able to schedule a prompt appointment, come and identify the needed replacement part, and return the next business day with a new gas valve to do the repair. I’ll be calling them again for future maintenance and repairs.

Back Bay Mechanical did a terrific job replacing my heat pump, which required a crane and a crane permit. They worked efficiently and effectively. I would definitely call them again for help with my HVAC system.

Love Back Bay Mechanical, James is fantastic and the office is super organized and prompt with dispatching calls for service and install. I highly recommend as an honest and diligent vender.

Back Bay Mechanical recently installed our new heating system. Their crew is knowledgeable, skilled, and organized. We're very happy with our new system and so grateful that we found Back Bay Mechanical to guide us through the process.

I called Back Bay Mechanical to check out and service my condo AC/heating unit; this at a time when the hot weather was placing heavy demands across this service industry - and this company came through for me. Their scheduling office was professional and courteous and arranged a date/time that worked for my business/work schedule. Their tech came on time, he was knowledgeable on my systems, was able to diagnose and improve the operation of the system. He explained, offered suggestions and got the work done promptly and without creating a mess.

Back Bay Mechanical replaced my furnace/ air conditioner in my Boston Condo , and they come out twice a yea to do preventive maintenance. They are on time, professional, quiet and keep my unit working perfectly. I would recommend them highly.

The mechanic they sent was early which is always appreciated! He helped with my wiring, checked everything on the roof and gave me good suggestions to ensure the filtration is good. He also fixed the settings so the heat was more efficient and less expensive!!!

I had a broken heat pump and consequently, no A/C. The owner of Back Bay Mechanical came out within a day to assess the problem and got me a new one within a week or two. The installer was very professional, very clean (he spread out a drip cloth and wore booties), and did a great job installing the new heat pump. I’d use them again in a heartbeat!

Back Bay is the most reliable vendor/contractor I have encountered in my 22 years living in Boston. Though they did not install my HVAC systems, and it is a complicated system, Back Bay’s work is excellent. They are always on time, helpful, and cost effective.