Reviews of local pros in Braintree, Massachusetts

I was very pleased with the work done by Sean and his team on the sink drain* on April 24. Sean explained options and kept me posted several times during the morning about progress, timing, and possibilities as they worked.
On May 6, to resolve a separate issue ( water heater/ heating connection), he gave thoughtful, clear description of the work and also responded with helpful advice to a question I had in follow-up about the April 24 sink repair.

*"piped second floor bathroom wall hung sink. Old drain had clogged and rotted out entirely. Replaced lav service stops as well as toilet stop in same bathroom"

Very friendly and attentive. Was able to fix problem in less than 2 hours. Highly recommend.

Very happy with the maintenance service provided by Jeo for our furnace. Prompt, courteous and professional.

Excellent experience with Winters from scheduling, to reminders to day of repair and installation. Highly recommend! Matt K. was very accommodating, pointed out concerns, suggested and installed solutions same day. I have never had a bad experience and will continue to use them for future projects.

This is a true 5 star review. Everything from communication, ability to reach the company, the availability, the notifications, and time of arrival are stellar. Once the technicians arrived, Brian & Arty, it was clear that they were energetic, present, and eager to do a goo and thorough job. They were up front about costs. Did not appear to include extra work just to make a buck, and finished job well within the time frame promised-and even earlier than expected! This was still while doing a quality job. We will continue to watch over the next few weeks but our pipe that they fixed seems to be fixed responsibly, and with care! They also checked the tub and sinks to make sure before they left. They were very respectful to of property and took care when leaving to make sure our cat did not run out. When my husband tried to give them a tip for the good work they did they actually said it wasn’t necessary. Nobody does that anymore!! My husband had to put in their hands! They were kind, skilled, professional and gracious. We will definitely be working with Winter’s again. And great job done by Brian and Arty.

I Will preface this review with the fact that I don’t usually leave reviews because I was taught if you don’t have anything to say don’t say anything.
I am a very disgruntled veteran, and often get quickly frustrated with maintenance related issues.
With that said Winters was extremely effective and kind right from the beginning!
The woman on the phone offered to get someone out even quicker than i I had helped because she knew I didn’t have water. Then the technician came out twice. He suggested I buy the faucet myself to save $200, and then came back and installed it. Marcus was friendly, explained everything, installed the faucet quickly, and even ended up basically making it so my dishwasher and garbage disposal started working again as well- for no extra charge. Small interactions like this give me hope as a veteran. They did the right thing for the right reason, and didn’t charge me extra. And in fact made it so I saved extra money!

I highly highly recommend this company.
God bless America, and all good people that help each other anywhere ans everywhere. Let’s treat each other with love and understanding. Life is too short, and humanity needs a push for compassion empathy, and hard work. Winters did all of these things- and it was just fixing a faucet!!🙏👍🇺🇸🫡

Andrew was fantastic this morning with my furnace service. He was polite, friendly and did a great job explaining the ins and outs of the service as I love to understand what is being done. His efficiency spoke dearly to me and I highly recommend his service and that of Winters. I feel confident going into the winter.

The plumber that came to my house to replace a kitchen faucet was very professional and polite.He introduced himself, checked out his assignment and gave me a quote for the work. Once all was agreed , he gathered his materials from the truck, and replaced the faucet, completing his job and addressed any extra repairs.He was neat and efficient. My kitchen faucet works perfectly. The work area was left neat a d clean. I have always been satisfied with the manner in which Winters addresses and completes projects in my house.

My tenant had no heat in their unit. I contacted winters and spoke to Leah. She was very courteous and and knowledgeable I had the technician Tony at my house with a few hours. He was able to replace the thermostat. He was efficient polite, and completed the task without issues I would highly recommend recommend winter plumbing

I recently had plumbing work done on my heating and boiler system by Anthony, and I couldn’t be more impressed. He was incredibly knowledgeable and took the time to explain everything in detail. One thing that stood out was how Anthony showed and explained that the previous plumber had installed third-party wires in my boiler. This was one of the main reasons the system kept shutting down, overheating, and giving various error messages. Anthony was also very friendly and approachable, making the whole experience stress-free. I really appreciated his honesty—he didn’t just try to sell me repairs but instead advised me that my boiler is quite old and in need of replacement. It’s rare to find someone so transparent and trustworthy.

Good, quick service. We called about a problem with our toilet, and they were here within 45 minutes. They knew exactly what to do and got it done efficiently. It was a little pricey, but I was glad to have it taken care of immediately. Both the technician and the dispatcher on the phone were extremely friendly and helpful.

I’ve had a great experience with Winters plumbing. I was notified by email and text for my appointment today. I was also notified when the technician was on his way. He was here today to do a yearly maintenance check on our heating system. Explained what he was going to do and how long he would be here. It was pretty much straightforward since our system is new and no issues to have to deal with.

Winters Home Services has been providing excellent furnace and hot water tank services for us for almost 20 years. They recently identified an impending failure of our 18-year-old hot water heater and quickly were able to replace it before its rusted base gave out and flooded our finished basement. They were extremely professional and efficient. We are very pleased and grateful. Kudos to Winters!

We have had a phenomenal experience working with Winters. Most recently, we worked with Zane and a team who took care of an extensive overhaul of our hvac unit, and with Lucas, who took care of a same day faucet replacement the day before a major holiday. Their team of staff are always super professional, courteous, and prompt, providing top notch service. We always know we can rely on them for excellent and hassle free service and repairs.

Extremely unprofessional. Quoted me at $23,000 for a fix that ended up being a 200 dollar fix. This company is not to be trusted.

Andrew was great, he was right on time (early in fact) and finished my service appointment quickly. He made recommendations on making my system more efficient. I really appreciate the professional service - thank you so much.

My heat would not turn on so I called Winters. I had a tech who not only was an extremely nice gentleman but worked extremely fast and was at my house within an hour of calling. He then had the heat up and running within 30 minutes as well as providing me more than enough information about future repairs as well as regular maintenance and service. Will absolutely use Winters for all of my heating and cooling needs int the future and will specifically be asking for the same gentleman who assisted me today. I would also like to add the woman who answered my call not only called me back once but three times to confirm appointments and anything else I needed.
Perfect service.

Chase and Mike were amazing! Efficient, knowledgeable and very friendly. They came at 11 am and quickly diagnosed that our spigots were damaged from the cold. They replaced those and added new ball valves in an hour and an half and gave very clear guidance on steps we can take to avoid this issue in future.

Jeo Colon was super knowledgeable and showed me areas of my furnace to watch out for and made some energy-efficient corrections. Great service.

I had a fantastic experience with Winters Home Services and highly recommend them. From the start, their professionalism and commitment to customer satisfaction were clear. They handled my electrical issue quickly and efficiently, and I appreciated their 24/7 availability and same-day service. The technician was knowledgeable, friendly, and explained everything clearly. It’s clear they prioritize quality and reliability. If you need plumbing, heating, or cooling services, Winters Home Services is the team to call. Five stars!

June 2021 review - My heating & A/C system was installed in Dec 2010. I have had quite a few issues with either the heating or cooling systems and they were all covered under the 10 year warranty we purchased (the company no longer offers this type of warranty). I had been satisfied since I didn't have to pay extra for all of the repair calls over the past decade. In July 2015, the first A/C leak was discovered. The system was recharged. In May 2020, a leak in the Schrader valve was found by pressure testing, however no fluorescent dye was used to detect for other leaks. This year in June 2021, now that I am outside the 10 year warranty period, the system is again low on refrigerant and had to be refilled. I was not charged for this service call. This time, the technician (Rafael - who was knowledgeable and a good communicator) added the fluorescent dye to the refrigerant. The technician indicated with the leak in 2020, it would have been best practice to add the fluorescent dye. Had this been done, it is possible more leaks could have been detected and repaired under the 10 year warranty. After discussing with the service manager, Zane, I have a follow up service call this September 2021 to look for the presence of any fluorescent dye. Depending on what is found, we will discuss who will be responsible for that repair. For now I give the company a mixed review because a lot will depend on how the company chooses to address this next step. Will they guarantee their work to find and address the source of the A/C leak(s) originally detected in 2020, while still under warranty, or not?

Sept 2021 review: Vincent came out today 9/20/2021 and performed a follow up leak search as previously scheduled. No large leak was found but there definitely is a small leak somewhere is the system as the pressures were not what they should have been. Sealant was added in the hopes of plugging up any small leaks. The system was also recharged with refrigerant at no charge (would have cost $3000). Plan is to return in May 2022 and check the pressures. If they are low again then the small leak(s) may be at the external compressor or internal A-coil, or both. Since the system is now over 10 years old & no longer covered under warranty, the recommendation would be to replace the entire AC system, which will cost $7-9K. Could the small leak have been detected earlier when the system was still under the 10 year warranty? Could Winters have done a better job at detecting & repairing the leak(s)? In my opinion, possibly yes, which is why I continue to give a mixed review. Overall I am satisfied with the responses from Winters (as the multiple service calls were covered under the 10 yr warranty; the technicians were all very courteous and responsive to my questions) but obviously not happy with the equipment failure (York) during the 10 years we owned the unit. A Trane system was recommended IF we install another AC system.