HVAC reviews in Brookfield, Massachusetts

I was a Superior Plus/Osterman propane customer (unfortunately).
I've had multiple occasions where I was waiting anywhere from 10-30+ days for a refill, when I would reach out I would get the run around. I reached out to Tasse's and emailed with Lauren,and explained my situation. she informed me that they have received a lot of calls/messages of the same manner, and would be delighted to help out.
My experience with Tasse's was PAINLESS from beginning to end, from emailing with Lauren about the switch out,to talking to the office,to meeting with Red for tank location...all of it was simple and stress free..
I would highly recommend Tasse's!
THANK YOU FOR THE WONDERFUL EXPERIENCE!
FINALLY A COMPANY WHO UNDERSTANDS CUSTOMER SERVICE!

Tanya at Tasse’s just left me the most unprofessional voicemail I’ve ever received, all because of a small overdue bill. She said “it shows the kind of person I am” that I didn’t return a call about it. Good to know a random small business is shaming longtime customers like this. Use literally any other company, I’m sure they won’t insult you.

Great service!!

Horrible!!!!!!!

Great service!

Great service. Fast to Handle emergencies

Seem like a good bunch of guys. Kris did a good job with cleaning the boiler

Great Service. Was able to provide same day service.

Amazing customer service! Everyone we have spoken to has been knowledgeable and super quick to responds to our questions and needs!

Fast on time and good prices. This will be my new go to company for all my needs. Well done tasses

Always ready and willing to go above and beyond for their customers. Absolutely love them, it feels like family!

Excellent Customer Service. They have been servicing my house for years and wouldn't consider anyone else.

Can't even begin to explain how happy i am with this company. Recommend to everybody looking for a company who cares call them now!

Always on time with oil delivery, friendly staff, and both issues that needed service were responded to within hours of call by professional staff!

Went to Tasse’s for a well problem, Jeff was incredibly knowledgeable and understood exactly what needed to happen. His diagnosis was correct and the well is back in operation.

Thanks a million!

Refusing to sale a HVAC unit to replace my old unit and they said can not find my address living in Southbridge MA. When I told then my name and last name the didn’t like it I was Hispanic

Ronnie provided us with AC maintenance last Thursday. He has also been servicing our boiler for many years. We continue to be very pleased with his thoroughness, his explanations, and politeness! So happy he is employed by Tasse’s, whose services we have used for over 40 years!

Replaced my water heater the same day it died and came back the next day to fix a small problem. Have been a customer for 12 years. They make it easy. Thanks.

As a new homeowner I called them to ask for information, never got a call back, went there explained the situation again was told to expect a call to schedule an inspection and nothing. I was very disappointed and frustrated. They did not care, very unprofessional 👎🏻I Looked for another company that took the time to listen to me and answer my questions, they took care of my needs. On my experience they did not care about me as a new customer, Period!! 👎🏻Thank you for Nothing!

We have a steep driveway. Tasses did not feel comfortable delivering to our driveway. I cannot fault them for that. But their customers service wasn't the best. They took two pending charges on our account totalling up to $1200.00. In no world would a 275 gallon tank require $1200.00 worth of fuel. They refused to respond to emails requesting receipts for the authorizations, or issue receipts for the refunds.

One charge of $700 has been refunded as of this morning. Hopefully the second charge of $500 will be reversed tomorrow. I would have rather customer service order an apology about the two pending charges rather than make excuses about our driveway. Next day after tasse refused we found a company who offered to take us on

Just want our money back so we can be done with this company.

The owner talks about being "family" but they charge you like you're a stranger. Steep prices despite my doing almost $20k in business over the last 4 years with them. And when installing my central air system their salesman promised I was entitled to a $300 rebate & gave me paperwork to claim it. This was utterly false; it was rejected. I wrote a letter to the owner about it but received no response. Nothing.
Another time I was charged $500 for an emergency call on a Saturday at 8 am where the young worker examined the propane burner & said he'd have to come back during the week with a part. Ridiculous though they adjusted that to $375--and then charged real well when they did the work that week. Nearly another $3k for some repairs and maintenance.
The final straw was a week later my heater went down again---a repairman came out & examined it. He stated it stemmed from a cracked pvc pipe that had been incorrectly installed by them the week prior. I was told they'd be back to repair that at no extra charge & the owner would be notified. They came back, did the repair, and at my request then replaced a thermostat upstairs (5 min job). Then I received an invoice for $400!! This was reduced to $150 when I complained--for the installation of the new thermostat! Yeah ok. See you later. DO NOT use this company unless you don't mind being grossly overcharged while being assured "you're family!!"