Appliance Repair reviews in Cambridge, Massachusetts

The technician was great, no complaints.
Previous visit-The service company is very disappointing. There is no window during the day for service and twice i waited all day and got a message late in the afternoon both times that my appointment would have to be re- scheduled. It is also impossible to talk to a human. I tried multiple numbers with no success.
I would recommend the tech but not the service
company
This visit, everything worked out, but the mechanism for tracking estimated time of arrival is poor. Still, it's impossible to talk with a human.

Paul is a rockstar ! Sweetheart of a guy and professional to the core ! He is an asset for any company he works for!!!

Rudy was great! He was very friendly and professional. He was very thorough in diagnosing the problem with my dryer and let me know my options. If there was a higher rating he would get it!!

Albert was great but getting to him was a real pain in the neck. It’s very hard to find a human being to deal with a problem and I still have a problem in that. I’m being charged for things. I’m not sure I should be charged for I will get back in touch with him as he put as he proposed. Alas, he did not fix the dishwasher. Neither did the technician who came and tried again. And getting hold of anyone online or by phone is a nightmare.

Great service, it was easy setting up the repair, it was good how you get notified when tech is on the way.

The technician was good. He had not been given accurate information to be able to have correct parts with him. It was a waste of time and no repair was performed. Very bad experience… not the repairman’s fault,

Rick is very knowledgeable and patient. He did a great job explaining the problem and solution.

The rating is the result of the cancellation of the appointment two times by “Richard”, the assistant. As a customer, I don’t know if a computer cancelled the appointment twice, or if the Sears Appliance Repair division is going through a staff reduction.
The technician that was assigned to the third appointment, Ricky, was very friendly, very knowledgeable, and resolved the problem of the refrigerator quickly. He deserves a 5.

If I could, I would give a -5. The customer service is absolutely horrible. My 3 year old washing machine stopped working. I called Sears to set up an appointment to have it checked. The appointment was for July 5 between 8 am to 5 pm. I canceled all my 4th of July plans to wait for the technician. I kept getting emails reminding me of the appointment. On July 5, I waited and waited and no call. I decided to call around 3 just to make sure that the technician was on his way. The so call " customer service" told me that there were no technicians in my area and I needed to reschedule. No one had the courtesy to call me to let me know that the appointment had been canceled. I was extremely upset and requested to speak with a supervisor. They refused to transferred me t o a higher level to individual. It is so unacceptable the way Sears Co treats its customers. I am paying for the services, I am not asking g for any free services. And by the way, as soon as I placed the first request, my credit card was immediately charged $100 for the deductible and this is not the first time that I have been left waiting for service and no one shows.p with no apologies or communication.

On time ….very respectful great service!
If I could I could give a ten I would!!!

My appointment time was changed without any notification. I found out after I called Sears almost a half hour the scheduled time which was between 8-12. When I called to see what was going on, I was told that my time was changed without contacting me. Bad business practices.

My repairman was very careful, efficient and did a great job. Also, he came out to do the work at the promised time in spite of the high temperatures. I really appreciated him getting my washing machine fixed!

Vonzell was a friendly repairman who knows his stuff. He even knew the part numbers needed. I ended up ordering the parts myself on Amazon because of a shipping delay from the warehouse kept pushing back my repair date to almost a full month from my initial appointment. He was able to use what I ordered, which actually saved me money. If you do you ask for service from this company, they will have to come and assess it, but ask them what parts to order before you book a follow-up appointment. Look them up on Amazon, while they are there and then book another repair date after you will definitely have received the parts from Amazon. Giving this 3 stars not for the repairman, but for the shipment delays.

Professional and courteous! He went above and beyond to make the experience as smooth as possible, even when things didn’t go right the first time

My technician was excellent!

Scheduling the service is a nightmare - your AI approach doesn’t work! Never being able to talk to a live person is monumentally frustrating.

I was so lucky to get Vonzell. He was such a professional and very knowledgeable in his field! Went Beyond expectations checked washer and dryer inside and out! Even vacuumed the vents outside for the dryer! Best technician I ever had at my home and I been with sears many years. He should be commended job well done a total asset to your organization.

Very professional and considerate !
If I could give him 10 stars I would!!

Terrible experience with Sears to repair the ice maker of a fridge. Appointments were booked by Sears several times and got postponed by its system. Technician flagged the status as “complete” when nobody showed up for the repair appointment twice and nothing was done over three months.

Tech left trash on the floor I had to sweep up. I had to dispose of the boxes the replacement items came in. Tech left without letting me know the job was completed. My refrigerator has two deep gashes in it from the removal of the wall oven that I was not made aware of.

Excellent service, very professional, cleaned up after himself very well. Really appreciated his knowledge and expertise in fixing and cleaning my dryer.

Vonzell is a very talented repair technician. He got the job done super fast and was great to communicate with.