Appliance Repair reviews in Cambridge, Massachusetts

It was a pleasure having Ricky as my service technician today. My problem with my refrigerator has been going on for over 3 months. My original technician came September 5 and stated he needed to order a new water/ice dispenser for the refrigerator. Never heard from him again and found out original service ticket was closed and I was never notified. Ricky came in and went through the refrigerator and since I had a new water filter I asked him to install it since it was close to being replaced. Lo and behold the water started to dispense like new. It appears that the filter may have had an issue and Ricky was able to save the day. The new water filters with these refrigerators is very hard to snap in place and last time I had to call on my neighbor to tighten. Ricky found that there is a device that slips on the base of filter to help snap it in place. Ordered it from amazon right away. Service tech was a gentleman.

Great service- the problem was clearly explained and fixed. Scheduling delivery of the parts and the actual repair date was quick and easy. The dryer works like new now- very happy with the repair itself and our repair technician!

Repair person was fantastic. The warranty/home services is misleading and the change the rules from the time I signed up until the first service call. Complete scam. They do not cover most repairs or appliances.

Colin was on time and very nice. He was patient and listened. Ultimately, there wasn't an issue with the oven so it was really just good piece of mind to have a tech confirm it.

I was disappointed with the service I received. The spin cycle of my washing machine wasn’t working. The repairman turned on the wash cycle letting water run in, opened up the front of the machine, looked around and said I needed a new motor. I told him every other cycle works except for the spin cycle. He pulled of the the knob that selects the cycles and said that the part is broken and the part is no longer available. He never checked to find a part number to see if it could be available. Once he put the machine back together again, the cycle selection knob hung loosely in place.

Vonzell was polite, curtious and had an infectious smile. He worked swiftly and diagnosed the problem in a timely fashion. Once the part was delivered he came back and made the repair in 20 minutes. Very pleased with his service and I'd recommend him to friends / family.

Unbelievable. The tech charged over $500 for the part and once he arrived, he didn't even fix our fridge door and immediately left without noticing me. Once I got out of my meeting, I noticed the freezer door was not fixed. He left no number or info on how to contact him if there were issues. Sears Home also is "AI only" now so I can't even contact a real human being. This whole service is a SCAM....calling my bank to get a full refund as there's no way to get a refund online.

This is absolutely the worst company EVER. Taken four days off from work and repair guy never shows up. Plus the company is run by bots or a call center in India which is completely unable to do anything. STAY AWAY. Wouldn't give one star if I didn't have to.

Rick diagnosed the problem with my stove and informed me of the repair costs. I decided to get a new one due to his explanation and costs to repair. Very professional and courteous. Highly recommend him.

Shalah let me know exactly when he was arriving, was completely friendly and professional and when he left less than an hour later my old stove was back in business. I had contacted Ultra Fix just the evening before. Highly recommend!

Rick was prompt very professional and was very honest about the fix. He did not sell me any expensive replacement part and he did provide a fix but mentioned that the problem would likely recur due to a know issue with LG refrigerator

Rick was great! Very straightforward about the troubleshooting process and his recommendations about to repair or not repair as well as the costs associated with the decision. He also went as far as to recommend brands for future purchases that would be the best fit for us. Extremely honest.

What a great experience we had today with Rick! He was prompt, professional and very knowledgeable. Will definitely use again when needed!

I am very pleased with my service from UltraFix Appliance Repair. Rick was on time, friendly and professional. He diagnosed the problem right away and explained what he was doing while fixing it. I will call this company again, if needed, and I highly recommend their services.

Our dishwasher broke with just a few days to go before Thanksgiving – and then Nadir from UltraFix came to our rescue. I was very pleased with the ease of scheduling, and especially with Nadir. He was prompt, friendly, efficient and tidy. He diagnosed the problem quickly, ordered the part on the spot and returned when he said he would to make the final repair. Thanksgiving indeed!

My Jenn Air oven door locked and could not be opened. Paul from Ultra Fix came promptly on the same day, diagnosed the problem and replaced the electronic control unit. He was very knowledgeable, polite and neat, and got the job done quickly. I would definitely call on Paul again. Thanks!

My name is Orest, i had a technician called Rick from UltraFix and it was great to have him at my house to fix my refrigerator. He was cool, helpful, understandable and did a good job. I recommend Rick from ultrafix to fix your equipments. Thank you

Rick came to my house on time, didn't waste one minute. After diligent and extensive investigation of my broken fridge, he made a diagnosis and a quick plan.
Rick gave me his advice based on years of experience in the appliance repair business
We discussed the best and most prudent way to move forward. Weighing the price of fixing the refrigerator to the price of replacing it.
Practical
Honest
Trustworthy
The world needs more of this kind of guy.
I'm going to get it fixed. I need a new fan.
Rick can be relied upon and trusted.

Esmin's professionalism truly impressed me. He kept me informed from start to finish, providing updates on his arrival and diagnosis. I appreciated the two potential solutions he offered, and fortunately, the first one worked, restoring our stove to working order. The price was very reasonable and fair.

Rick was responsive, timely and very knowledgeable. He shared options and was honest in his assessment of our washer. He followed through on the plan we developed. Highly recommended!

Rick was able to come out in short order and he quickly assessed what the issue was. Luckily, he had the replacement part and fixed the machine immediately. He is professional, courteous, and explains what he is doing and the upfront costs. Excellent service. I will call him for anything else in the future.