HVAC reviews in Clinton, Massachusetts

They came to my residence to “fix” an issue 3 times in 2024. Guess what the same issue persists. They had the audacity to continue billing for incompetent and/or incredibly lazy work. Whitney bro is also rude with customers on the phone.

Heat went out, Whitney Brothers were out to our house within a couple of hours and diagnosed the issue. Repair was done as soon as the part arrived. Repairman was friendly and knowledgeable. Would definitely recommend.

Thank you to Jason for coming out in the middle of the night to save our ignorant first-time home-owner butts. He was easy to talk to and fixed the issue with our gas boiler within 20 minutes - all while explaining nicely what we SHOULD have been doing the whole time we’ve been running the thing. Would recommend to anyone, anytime. Thank you!

Chuck and Eddie are extremely professional and very prompt!
They came for an emergency situation, got to us VERY quickly and had fast diagnostic skills. HIGHLY recommend their services!!! So sweet too.

Madison came over for some maintenance work.
She was pleasant, polite, thorough, explained everything and also answered some questions I had.
Thank you Madison and Barry for the wonderful, friendly service you provide.

Very dependable I thought. We called and had them come out a couple times bc the ac was pouring out water like a faucet. They did something but the water continued to condensate and leak. The cold weather is here and Heat not working at all. So we scheduled an appointment with Whitney. The same day We found a pamphlet attached to the furnace with info of who originally installed it. Figured it would be best to call the people who installed it to come out and service it. So we cancelled our appointment well ahead of time with Whitney. The day the original installers were suppose to show up Whitney showed up. We explained the appointment had been cancelled days ago and the original installers said they would be here in 20 mins. Well long story short they never showed up. We called Whitney back to reschedule and was told they can not service us bc we called the original installers to service the system! Although they never came out! I’m not understanding how this makes sense. It seems mean for no good reason. :(

Wow, Wow, Wow!
This company went out of their way to help us with our gas furnace. We don't even use them for oil! I will be using them for service from this day forward. The techs could not come to my house to check the furnace, we have covid in the house. But the owner Barry and one of his techs stayed on the phone with my husband and I to talk us through getting our furnace running, and wouldn't give up until it was all set. Even dropped off a special little hose to get water to the furnace. This is customer service at it's finest. Thank you again Barry and your team for helping us in a last minute situation. You guys rock! And we are warm tonight.

Whitney has delivered our oil for years trudging through deep snow to get to our oil fill when I haven't had a chance to clear a path. Never a complaint. When our oil tank sprung small leak, I called Whitney and they sent a service tech. to my house - took maybe 20 minutes for him to get here and it was way after normal business hours. The tech. was great; put in a temp. patch, and told me my options. No hard sell on a new tank.
Oh and, I recomend Tank Guard! I don't have it - wish I did. Very happy customer!

Very helpful team. Very accommodating when we purchased our house but had not yet moved across country... They worked with our real estate agents to perform our insurance oil tank inspection, fill our tank, and set our thermostats to make sure our house didn't freeze up before we could move in. Once we moved in, they were always very helpful with questions and offering perspectives to help us get the most out of our system, yet helping us find ways to save expenses where possible.

They are awesome! I woke up one morning with no oil (my fault), they were the only place around out of the 10 I called, that would come the same day. Not even 10 minutes after hanging up the phone a tech was knocking at my door to give me 5 gallons of oil and prime my tank free of charge to hold me over until they had a truck available later in the day. Also very reasonably priced. Can’t recommend them enough!

As a newly single mom trying to learn the ins and outs of homeownership, Whitney has never let me down. The customer service is great because they are genuinely good people who care about their community. This is one of those companies that gives you a little hope for humanity. Thanks!

Barry and his team are phenomenal. I hired them upon the recommendation of a friend after meeting with several other companies. Barry was fair, approachable and above all, kind. He was extremely responsive and kept me informed about everything. I had mini splits put in and sewer lines replaced. Everything was done so efficiently, that I can’t wait to hire them again as the need arises.
When you meet Barry, you will feel as if he has been a lifetime friend. He exudes warmth, and leaves you feeling with a renewed faith in a business run with integrity. Thank you Barry!!

We have been an Oil customer for 30+ years. The few negative reviews are irresponsible at best. We started with the big Worcester Companies and the Oil only NO SERVICE companies and got burnt literally. Whitney also does our annual burner service, has upgraded our furnace, installed our AC, and replaced our oil tank. Alex and Berry are no nonsense and answer the phones. We have had at one time or another every one of their knowlegeable techs and great drivers. Recently we had Ron in on a project and then a repair and he is the best of the best. The total commitment gets you excellent service and you get a lot in return for what you pay for.
Peter.

Kudos to Whitney Oil!! Once again, prompt, reliable and the best service!! Thank you, thank you, thank you!! Highly recommend!!!

Needed service on our boiler, and Whitney really came through for us. The technician was courteous and professional, and explained everything to me as he diagnosed the problem and fixed it. I took notes and I'm confident that I understand know how the boiler works and what to look for if it acts up again. The tech did a great job, and it's now working perfectly. Thank you!

had someone from your company come by and hook up our gas for a new stove. I believe his name was Eddie. Overall took him about 10 mins very fast and efficient. Knew what he was doing and very polite. Didn’t leave any mess and overall great experience.

We've been Whitney oil customers for 16 years now, at two houses -- got our fillup today and reflected on how happy we've been with them. Aside from oil and tuneups, over the years they've replaced a furnace for us, a couple of oil tanks, and innumerable parts and pieces. At one point I was working on an estate outside their service area and the oil company out there was a baffling maze of bureaucracy; after a couple weeks of that I sent an email to Whitney, and within 24 hours Barry had a tech out fixing the problem. Happy and warm customers, thanks.

I knew my furnace was on borrowed time, as new home owners no one tells you about importance of getting furnaces serviced. Lived in our 1950's home for 10 years and knew we needed a new furnace soon. I heard great things from Whitney Bros from reliable sources. I called just to get it looked at, not being current customers I wasn't sure where I stood in priority, but Barry called me back right away, within a week he was at my house checking out my furnace. He was honest, knowledgable, kind and let me know that my furnace did indeed need to be replaced. He sent someone over the next day to take another look and service it to see if we could run it. It was determined officially we needed a new one and couldn't safely run the current one we had. Less than a week later I had a new furnace installed. The 2 men who came to my house to replace it were kind, respectful, and overall great. The worked efficiently and left no mess and remembered to lock the bulked door and shut the gates upon leaving. I am thankful for Barry and his team for being proactive, attentive, and helpful when it came to something so important. We are in line for other work we need done and will be using Whitney Bros for our AC, water heater and eventually new oil tank.

They have been doing all the plumbing, heating and air conditioners in our house for 10 years and doing an awesome job.

I recently had an urgent situation with a listing — the A/C went out during a hot spell just as we were preparing to put the home on the market. I called Whitney and spoke with Alex, who was incredibly responsive and sent a technician out the same day. Although the issue wasn’t resolved on the first visit, they didn’t give up. The team continued troubleshooting with me, and they sent another technician who diagnosed and fixed the problem within 20 minutes!

Their professionalism, responsiveness, and respect for both myself and my clients were outstanding. Whitney has absolutely earned my trust, and they will be my go-to HVAC company for any of my clients moving forward.

Cindy Curran
Realtor, KW Bolton