Reviews of local pros in Fall River, Massachusetts

I called, they came WHEN they said they would. The service person diagnosed the issue, called for the part and returned within the time frame he had designated to complete the repair. I was very satisfied with the service.

Worst service I have ever received. I am going to inform the States Attorney Generals Office Consumers Affairs Division regarding the inept service I received from Sears.

I also am going to notify the local Televisions' Consumer Problem Solvers of just how this Company treats its customers.

NO ONE should purchase any Maintenance Program or Agreement Plan that Sears Offers!!

Honest and true review

Steve

The service done by your contractor was well done , I think. However, they got to my house 35 minutes late not to mention I had a 4 hours window wait . I like the old Sears service much better.

Carlos was very knowledgeable and thorough with servicing my washer and dryer. He made suggestions with cleaning the inside of my washer and dryer that were very helpful. For the annual maintenance of my washer and dryer, I would not want anyone else but Carlos to come back and service my washer/dryer. Carlos is an asset to your company.

We recently had our yearly maintenance check done on our fridge and washer. The tech was nice. Everything went well and we're glad we got the extended warranty. It's nice to have things checked out and have a bit of peace of mind.
Thanks!

Requested a diagnostic visit worth $59 to check what was wrong with my dishwasher. I was told if any issues, I would be charged extra for repairs Upon visit tech charged me $80 dollars extra for cleaning - which I was not informed about nor approved.. so all in all paid $140 .. and my dishwasher still cleans avg. The $80 bill was sneaked in.. very disappointed. Will never contact sears again.. By the way all our appliances are from Sears.

Disappointed with Repair Protection Agreement on my Kenmore gas grill, I was sold the agreement which stated that the product replacement if the covered product (grill) cannot be fixed. After two weeks and two service specialists, no fix and no replacement because the parts alone would be over $100 dollars and the specialists would not replace the grill.

What good was it to pay $90 for the repair plan after paying $280 for the grill? I should have saved the $90 towards my next grill!

Showed up on time, the Technician diagnosed the problem with the tractor within minutes. He had replacement parts in his van and got to work on the repair immediately. He was prepared and knowledgeable. I couldn't ask for more. Great job!

Scheduling and reminders and last-minute communication with the repair person (Kevin) were excellent. Kevin quickly diagnosed and fixed the problem with the washer suspension. He helped me to sign up for a service plan, which he recommended due to the washer's age (9 years). He was pleasant and helpful. I have had some problems with service in the past, but this time it was exemplary.

Our repair men were knowledgable and very nice. They repaired the door to our dishwasher. The only complaint I have is that the service trucks don't always have the parts that you need the first time they come out so we had to have someone come twice. But the parts were mailed to us quickly and in a week later the dishwasher is fixed.

Used live chat to arrange for diagnostic. This was easy. The customer service representative was helpful and respected my answer when I declined other add-on services.
The appointment was scheduled for less than 24hrs later on a Saturday. This was great.
The technician was courteous and efficient, provided excellent information and completed the job well.
I would definitely use this service again.

do not sell or share my personal information without my consent

He’s an honest and great guy

I called dozens of times, no answer, went elsewhere

Very professional with the quality of work and explained everything in detail.
Highly appreciated and recommended.

Always showed up when he said he would. A great plumber, great problem solver, and a gentleman

Amazing and honest work! Deserves more than 5 stars
Thank you!

I told the repair man what I thought was the cause of the leak. He spent the day there and said that it was the cause and left . He billed me $543! The problem still exists.

Mr Soares is very responsive. He always tells you what is going on and how he plans to proceed. He does quality work, and his prices are fair.

John was absolutely wonderful. Very skilled, quality work, personable, and very responsive. Highly recommend his services and will continue to utilize them in the future.

John was very honest, fair and accommodating. He was very thorough and let us know what he was doing every step of the way. I would recommend this company and they are definitely my go to plumber for future needs.