Reviews of local pros in Framingham, Massachusetts

Two different friends recommended Pro Comfort Control when I wanted to install ductless mini-splits in my condo. I'm so glad I went with their recommendations. From the very first phone call, I found Ryan and his team extremely helpful to work with, and Alex made navigating the paperwork a lot less painful than it could have been! I was extremely happy with how the installation went, even though I had the heat pump and mini-splits put in during the dead of winter. Great business!

Ryan and his team were amazing! Ryan is truly the most knowledgeable person I’ve met when it comes to his product. The vast amount of information I received from him was incredibly informative. He went over every option I had for my home and came up with an amazing game plan which fit our budget and satisfied our needs we went with an electric unit since we have solar and upgraded to add air conditioning as well! I couldn’t have bin happier with my choice and Ryan and Alex made the whole process a breeze from the paper work to the installation wow what a team, and the guys who installed my equipment were incredibly professional and verified all things with me to ensure I got what I needed. I felt truly blessed to have pro comfort control install my heating and cooling for my home me and wife would recommend then to anyone 10/10

We had a great experience with Pro Comfort Control replacing our old, failing AC for our second-floor with a ducted heat pump, and adding a ductless heat pump system to our first floor. Ryan was very knowledgeable and was able to anticipate potential issues during the bid and planning process. Thad and his crew were fast, skilled, and conscientious in our home during the install. I’d highly recommend Pro Comfort Control to anyone interested in making the switch to a heat pump.

I recently chose Pro Comfort Control for the purchase and installation of a heat pump to replace my oil furnace, and I couldn't be happier with my decision. Their quote was precise and comprehensive, including all the necessary items while excluding those I assumed were needed but weren't. This level of detail really set them apart when compared line by line with other quotes.

On the day of the installation, the service provided was excellent. Every member of their crew, including the electrician, did an outstanding job. The removal of the oil tank was handled smoothly and without any issues. We’ve had our heat pump for a week now, and it has been functioning perfectly.

I am extremely satisfied with the work done by Pro Comfort Control and would highly recommend them to anyone in need of their services.

We had Pro Comfort Control come out to our home for an assessment of replacing our existing natural gas furnace with a new heat pump system. The gentleman who visited our home was extremely knowledgeable and very helpful in describing our options. His name is Joshua Pavao and what a true gentleman. Very soft spoken and easy to listen to. Before we even had Josh come over to discuss getting a heat pump system. I did a lot of research and had 3 previous companies come over to our house and we listened to their pitch. We weren’t too impressed with what we had been told so we put that idea on the back burner for a couple of months. After talking with our nephew about the heat pump system that he and his wife went with. I asked him for his recommendation and he told us that he is extremely happy with how his new system is working. He also stated that just about everyone on his street had hired Pro Comfort Control for their homes as well.
This was now a no brainer. So we contacted Josh and we had our new mini split system installed yesterday and we couldn’t be any more happier with the results. Everything went as smoothly as expected and the two technicians were the very best. Pat and Joe are the nicest people that we have ever had work at our home in the 30 years that we have owned it!!!!! Also I wish to thank Nicole who took my original phone call to schedule the visit. If anyone who reads this post has any interest in having a new heating/cooling system installed. Do your family and yourself a great favor and hire this company for all of your needs. You will be very happy. Thanks again Josh for being there for us!!!! Happy Thanksgiving sir🦃

Ryan, the owner, personally came out to my house to assess the sizing for my new gas furnace.
Pat and Said showed up promptly on the job site to replace my old gas furnace and put in a new gas furnace and system. Both Pat and Said were extremely professional and friendly. They spent the entire day laboring over the large project before themselves. They immediately started working early in the morning and didn’t stop until the job was done at the end of the day. Pat and Said did meticulous which “Blew me away “! (no pun intended)
I could not praise everyone in this company enough!
In the future, for any and all work that needs to be done I will call Pro Comfort Control. I have them on speed dial and I highly recommend that you put them on your speed dial too.

A very satisfied customer,
Kristine Donahue

Update 2/11: Our heat is working and the company has really been committed to making sure this problem is fully resolved. I’m thankful.

Update 2/9: It seems that when the owner wasn’t getting back to us yesterday, it was because he hadn’t received the message and didn’t realize that our heat still wasn’t working. They were kind and apologetic on my last phone call and were at our condo first thing this morning to fix the problem. Hoping it will be resolved after today.

Original review 2/8/26:
We spent almost 14K for a brand new heat pump system, and it is still not working, 4 days later, in the dead of winter.

We saw the good reviews and called this company when the heat in our condo stopped working last week. I was hoping someone could come out and repair our system, but the person who first came wasn’t a technician himself. He assessed the situation, and advised that due to the age of our unit, it probably wouldn’t be worth the time and cost of trying to fix it. He said they could install a new system the next morning. Given the time pressure, I didn’t feel we had another good option, so we went ahead with it (which I truly regret now).

My husband was around for most of the installation day, but had to run out towards the end to do an errand, so he wasn’t there when the technicians left. But it soon became clear that the heat wasn’t working properly.

We have been back and forth with the company for days. We were told to change settings with nothing actually working. Finally, the owner himself came out with a technician yesterday evening. They worked on it for about an hour and it was blowing hot air by the end. But then this morning, it was cold again.

We contacted the owner this morning saying we just want to return the unit at this point and haven’t heard back. This has been the biggest (most expensive!) headache ever.

We highly recommend working with Pro Comfort. Ryan spent over three hours at the initial walk through of our home to go over options. We had a heat pump installed and we couldn’t be happier. The crews were absolutely amazing. We also appreciate all of the help applying for Mass Save rebates. You won’t regret working with them.

Josh was friendly, great at explaining everything gave me some good options on the heatpump quote. On install day it was pouring down with rain but Pat and his crew worked the whole day, finished on time, very wet but were very professional. Left the basement spotless with two mini splits and a heatpump installed and working great. Seen to be a really well organized, family run, local business. Highly recommended.

We just had heat pump, mini splits installed by Pro Comfort Control and our experience could not have been better! We met with a number of heating and cooling representatives to start, but after meeting with Pro Comfort Control there was no doubt in our mind as to who we wanted to work with. Both the owner, Ryan and his wife Alex are very knowledgeable, professional and customer-oriented. Their products are top of the line and their pricing competitive; but it was their commitment to their clients and the quality of the work they do that sealed the deal for us. Pro Comfort Control worked with us to select the right system for our home that was in our price range. They were present and active during the two-day installation and even assisted us with all our paperwork before and after the install. We are thrilled with our new heating and cooling system and working with Pro Comfort Control made the process effortless! We will definitely continue to work with Pro Comfort Control on any new HVAC initiatives. We want to send a huge thank you to Ryan, Alex and the crew who installed our system!

Ryan and the team at Pro Comfort Control replaced our hot water heater with a tankless system. Customer service from appointment booking through post-job follow-up was exceptional. They provided all the info I needed, helpful recommendations and they got the job done quickly and at a very competitive price. I highly recommend Pro Comfort Control for any HVAC needs.

Mike was kind, professional, very knowledgeable, and detail-oriented while diagnosing the issues with the heating system in my condo. He clearly explained what was wrong and followed up with an email outlining everything. He also made recommendations for the next steps needed to get the system fully functional. I was so grateful for such great customer service experience.

Mike is a great asset to the Pro Comfort Control Team.

Pro Comfort Control did an excellent job installing our heat pump with 2 zones. The crew was on time, efficient, and did a great job cleaning up at the end of the job. They also offered assistance with MassSave to get the rebates and zero-interest loan. I wouldn't hesitate to recommend them to anyone.

I cannot express just how impressed I am with the exceptional service provided by Pro Comfort Control. Five stars hardly captures the outstanding job done by the entire team. From our first conversation over the phone to the successful completion of a complex project—installing six split heads, a new water tank, and removing the outdated oil heating system—every aspect was handled with the utmost professionalism and expertise.

The team delivered on every promise, maintaining high standards throughout the process. They set a benchmark for excellence in the industry, and I strongly recommend everyone to experience their superior service. Pro Comfort Control genuinely stands out as a leader in plumbing solutions, and I couldn't be happier with the results!

Pro comfort offered honest accessement for my heating/cooling system. They have offered us a new heat pump installation to replace our problematic and outdated furnace and ac system. They were able to arrange the installation in a promptly manner. During the installation, the crews ( Thad and Joey ) arrived promptly at 8:30 am, and they work thru 8 hours without break. They have kept the place tidy and clean. The installation took exactly two days as they proposed. The communication with them are clear, I got exactly what I was expecting as we have discussed with Josh during the initial proposal walk thru. Overall, I am glad I found pro comfort for the task. Now I have a worry free system in my house. I highly recommend pro comfort if you are looking for someone to work on your HVAC system.

We had an excellent experience with Pro Comfort Control. Ryan and his team installed a boiler and mini split in our home. They were very professional, knowledgeable and courteous.
Pro Comfort Control does an excellent job with communication, and they are meticulous with their work. We highly recommend them for your heating/cooling project.

Pro Comfort Control provides great service and quality workmanship. Their staff and skillful teams are professional, knowledgeable, helpful and reliable. My leaking tankless hot water system was just replaced the day before Christmas! The installation was excellent. The area was left neat, clean and organized. The technician answered my questions when he completed the installation. The morning after Christmas I received a follow-up e-mail from the Project Manager that my new system had already been registered. The same morning I also received an e-mail from the manufacturer with the warranty attached. I have also had excellent repair service on my gas heating system. I would recommend this company as one of the best home services that I have ever used.

Our gas-powered furnace has shown the same error message for the past three winters, and the prior company we used couldn’t identify the issue. A friend who knows the owners highly recommended Pro Comfort Control, so we called them.

When our furnace completely stopped working today, Mike from Pro Comfort arrived within an hour. He identified the root cause of the long-running problem and had it fixed in under half a day. Communication throughout was top-notch; he answered all of our questions clearly and kept us in the loop the entire time. I highly recommend Pro Comfort Control!

Pro Comfort was able to replace my broken furnace with an excellent dual-fuel system at a reasonable price in very little time, providing a thorough explanation of the optimality of their recommendation and its impact on heating costs. Their technicians did a flawless job installing the unit exactly on schedule, and it has worked literally perfectly since; they are serious about their craft to a degree rarely seen, and it shows in everything from their fine workmanship to the time they take to detail maintenance best practices going forward. Overall a splendid experience, perfect in every particular.

These guys are the best! They helped me navigate the mass save tenanted process and worked within my budget to help get me the best mini split system for my home. We ended up with a Hyper heat 4 head unit system and I couldn’t be happier. One of the heads is in a separate in-law/airbnb unit and they worked around my schedule for the install when the unit was available. They also spent time with me to get all the units setup on my WiFi network and made sure everything was working perfectly. We did the initial install in Aug 2023 and they’ve been working great. I just had the team back for a normal schedule maintenance and had them deep clean two of the heads. Shout out to PAT who remembered all the aspects of the original job and came back to do the maintenance call/cleaning. Super awesome and honest team. Can’t recommend them enough! I’ll definitely continue to have them do our cleanings and replace our water heater when the time comes. Thx guys!

I just had a whole house conversion from oil to heat pumps and I would highly recommend Pro Comfort Control to anyone and everyone. They were an absolute pleasure to work with. They came on time both days, cleaned up before they left and did a pristine job! They wore covers over their shoes so they wouldn’t track any dirt throughout the house. They are very knowledgeable and professional and do fantastic work. This is a well run company from top to bottom. The owner Ryan was also very honest and up front and a pleasure to work with. He has put together a great team of hard workers who are not only very good at what they do but work well with each other. I can’t say enough of how pleased I am. Thank you all!