Reviews of local pros in Gloucester, Massachusetts

1st Choice is wonderful, but the time to wait for an appointment when you have a critical appliance that is broken is very long. I hope this great local business is able to grow and hire more technicians so that the wait can be reduced.

If you need appliance service, this is the place to call! I left a message for Rose and received a call back within the hour. I explained the issue, and she quickly identified the part I needed and placed the order right away. She also scheduled my service appointment just a few days later.

Tony arrived, fully prepared, and had my washer up and running in less than 20 minutes. He was kind, respectful, and incredibly professional throughout the entire visit.

I’ll absolutely be calling them again for any future appliance repairs—highly recommended!

Tony Luciano is a top notch appliance technician who resolved the problem with my Maytag washing machine in practically no time at all. I highly recommend 1st Choice Appliance Repair

Very prompt with their scheduling and in notifying of arrival time. Honest in their assessment of condition of my washing machine. Told me not worth putting money into it- could last a week or a year. Pleased with his honesty and the bill!

Tony and the folks at 1st Choice were knowledgeable, professional, and efficient. They also do a great job communicating arrival times (including texting ahead when on their way). Our fridge was losing coldness because on the freezer side it wasn't defrosting properly. On their first visit, they assessed the issue and defrosted it enough to keep us going until their second visit, when they replaced the control board (and we also had them replace the ice maker that hasn't worked in years).

They were a pleasure to work with, and so we called them again a little over a month later to fix our dishwasher as well. They got it running again for the time being, but were honest enough to point out that in the long term it will cost the same amount for a permanent fix as it would cost to replace the entire unit. (Some companies would have been happy to just do the repair instead of giving an honest assessment.)

Reliable, friendly, very experienced. Fixed my frozen refrigerator and got the water/ice dispenser on door to work again. Highly recommend.

Alfredo and Rose are simply the best. Phenomenal commitment to finding a solution to our problem and then excellent service to install it.

Great service. Fast and on time. Courteous, friendly and respectable. Moving forward the only ones I will use for any appliance repair.

The tech was very knowledgeable and professional. He explained everything he was doing and showed me what was needed every step of the way. Excellent service!

The company was so efficient.. even called me with a cancellation. Tony the technician was efficient and got the job done! I would definitely recommend this company

We were having problems with both our washer and dryer. 1st Choice responded to our call for service promptly. They were punctual, the diagnostics Tony performed on our washer and dryer were thorough. Communications were excellent. The repairs fixed the problems with both machines at a fair price. Tony and Alfredo were pleasant to have in the house. Overall, our experience with 1st Choice Appliance Repair was very positive!

Prompt appointment
Great communication throughout
Attentive to details
Competent repairs.
What else can I say ? Outstanding

Alfredo and his son are both kind and competent! Completely trustworthy and very good at explaining the repair in a way that I can understand.

Today Tony completed the replacement of the solenoid switch for the ice maker in our fridge. As with prior service calls, the communication is great and the service is quick and thorough. I highly recommend 1st Choice for your appliance repair work.

Excellent communication. Got an appointment within 3 days. Technician arrived promptly and had my old rock-solid Kenmore washer fixed within an hour. It's good for another 20 years, I hope.

Alfredo did a great job. Very professional and friendly. Showed up on time and tested his work before he left.

Alberto made quick work of finding and fixing the problem with our diswasher and his wife did a great job of getting me an easy to understand bill for my files. Great teamwork!

Service was provided same day and despite the current political climate we now have ICE in the house. Friendly, helpful would definitely use again

We needed a new timer/cycle dial for our 5 yr old clothes dryer. Alfredo is knowledgeable, reliable and just the best and so is the company! Best customer service I've experienced. They text and email every step of the way. 1st Choice should be every one's first choice when it comes to appliance repair.

Easy to schedule, the tech arrived during the window our refrigerator repair was scheduled, was pleasant and professional. The price was reasonable too. Definitely would use again. Thanks to all.

Tony was polite, efficient, and solved all my issues. He was in and out in about 30 minutes and fixed three things. I would highly recommend this company.