HVAC reviews in Hopkinton, Massachusetts

Joe and his team did an excellent job installing two 16 seer AC units in our home in Hopkinton. Joe was highly professional, efficient, and his team completed the entire installation in a single day, even on the hottest day of the year! Manuel was wonderful to work with - he was meticulous in keeping us updated before, during, and after the job, and was always ready to answer any questions we had. The entire experience, right from the initial phone call to the end of the job, was absolutely professional. The warranties offered were also great! We wouldn't think of reaching out to anyone else for all our future AC maintenance and repair needs.

I called PureComfort Heating, Air & Electric because my heater stopped working and the house was getting cold. I noticed there was ice building up on the heater pipes. Even though it was a Sunday, I got a call back from Manuel within 10 minutes. While we were on the phone, Manuel walked me through the steps to fix the problem myself instead of coming out and charging me for a service call, since he knew what the issue was and that I could handle it. For the first time, I felt like someone was really honest and not just trying to make money off me. That kind of customer service is hard to find! If I ever need heater repair or related help in Hopkinton, I will definitely reach out again. I've already recommended them to my friends and family.

I had to bring in a technician, Arthur, over the weekend because my AC was not functioning. To my surprise, I realized I didn't even have an AC unit installed in my new place. Arthur was incredibly helpful and did his best to minimize the cost of the visit. He even went above and beyond to get in touch with Emmanuel from the sales team at PureComfort Heating, Air & Electric to help me acquire a new unit. Emmanuel arrived later that same day and offered me an excellent deal on both the unit and the installation cost, which seemed to be below the industry average. Despite their packed schedule, he mentioned they might be able to schedule the installation for the coming week. To my delight, he called again on Monday to ask if they could proceed with the installation that day, and they did. My entire experience was fantastic, which I deeply appreciated, given the unexpected circumstances.

joe provided excellent heater repair service at our home. he took the time to listen to our concerns, inspected the heating system carefully, and explained all our options clearly to me and my husband. we had several questions and joe answered each one, showing us exactly where the issues were and what steps he would take to fix them. we decided to go ahead with the full repair, and joe finished everything in just a couple of hours. now our home feels warm and comfortable. joe also talked to us about future upgrades we could consider for our furnace, like adding a humidifier to help with the dry winter air. he said he would send us more information so we can think about it. he even suggested a new, easier-to-read thermostat which we really appreciate. overall, his service was top notch and we definitely recommend him for anyone needing heater repair.

I highly recommend this company for furnace repair. The technicians are skilled and, most importantly, honest. We first had a bad experience with another HVAC company in Hopkinton, who wrongly told us we needed a whole new furnace and even turned off our heat. Wanting a second opinion, we called this company after a friend suggested them. The team was very responsive, and Arthur came out the same day to check things out. He quickly found that the other company was not telling the truth, explained clearly which part of the furnace needed repair, and let us know it was still covered by our extended warranty. Arthur’s honesty saved us a lot of money and trouble. If we ever need furnace repair or HVAC work again, we will definitely use them. I can't recommend them enough.

PureComfort Heating, Air & Electric installed a full heating system, including air conditioning, air filtration, and a hot water on-demand tank, along with all new ductwork beneath our home. They finished the job right on time, and their professional attitude towards the project was impressive! They kept me updated throughout the entire process, and many people in the heating industry have praised their work for being exceptionally well done without cutting corners on quality. I completely agree with that feedback. I would definitely recommend them to any of my friends who need heater repair services. They are reliable, professional, and their business practices are honest, fair, and straightforward.

Here’s a rewritten version of your review, following all the instructions: I don’t usually write reviews, but I wanted to share my experience. My AC system started having major problems one night in my home in Hopkinton, and it got way too hot for my family to sleep. I reached out to PureComfort Heating, Air & Electric, and they sent someone out first thing in the morning. Manuel explained exactly what was wrong and didn’t try to sell me anything extra I didn’t need. The price was reasonable, and they finished all the repairs within an hour. The HVAC techs were friendly and helpful, and Taylor was especially informative. This company is really impressive when it comes to customer service and fair pricing. I highly recommend them. Later, when my AC finally stopped working due to a leak in the copper that couldn’t be fixed, Arthur came out and did a great job explaining the situation. I even got a second opinion, and they were right—it couldn’t be repaired. I ended up buying a new HVAC unit for a fair price, and they installed it the very next morning. The customer service here is really excellent!

I meant to write this review ages ago. PureComfort Heating, Air & Electric is the only heater repair company I'll ever need, as long as I remain within their service area in Hopkinton. My partner and I had an issue with our heater not providing enough warmth. On the same day we called, they arrived, fully serviced our heater, and billed us a very affordable fee. Their technician, let's say it was Arthur, was highly professional and polite, making him a delight to work with. When the same problem resurfaced twice (not due to any oversight from Arthur, but a glitch in our electrical panel on the heater return), they returned each time until the issue was completely fixed. Best part? They didn't charge us any extra for these visits. These guys truly uphold their work 100%.

Arthur did an excellent job working on the AC unit in our new home. He not only tuned up and cleaned the outside unit, but also added insulation to an AC pipe in the attic that was causing condensation to drip onto the bathroom ceiling. Arthur also showed me how to reach and clean the inside AC unit, which had a lot of dog hair and dust left by the previous owners. He was very thorough with his inspection and explained everything about the AC system in simple terms, making it easy to understand. I will definitely call him again for any future AC repairs or maintenance!

My heater is working great now! Emmanuel was my technician. He explained everything clearly about my old heater and wasn’t pushy about trying to get me to upgrade. He let me know what he would do and why, and also explained why it might not be worth fixing some parts since my heater was getting old and could have more problems soon. They helped me finance a new heater, and I’m glad I decided to go for it. The installation happened quickly—they brought the equipment and got the team to set it up right away. It was a really good experience, and my home is nice and warm now! The office staff were friendly and kept me updated, too.

Our 3-year-old furnace suddenly stopped working. We first called another technician out to our home in Hopkinton, and they told us both the main and control boards needed to be replaced, so we ordered the parts. After we got the boards, the technician never came back to finish fixing our furnace because he was too busy. Later, another technician came and installed the boards, but the furnace still wouldn’t turn on. Instead of looking deeper into the issue, he just said maybe another board was bad and didn’t try to figure out what was really wrong. That’s when I realized we needed to find someone better. After some research, I called PureComfort Heating, Air & Electric. Taylor came out on short notice and spent over two hours carefully diagnosing our furnace problems. He discovered the real issue: rodents had chewed the wiring, including the communication lines outside. I was so impressed, because the other technicians never checked for this and missed the actual problem. Taylor was very kind and didn’t even charge for his time diagnosing the issue. He truly cares about his customers and isn’t just trying to make a quick buck. We had Taylor and his coworker reinstall the damaged lines for both the broken furnace and another nearby unit. The installation was done perfectly, and everything was finished in just a few days. The price was very fair and the quality of work was excellent. Our furnaces are now running smoothly and efficiently. Taylor was friendly, professional, and easy to work with. I won’t use any other furnace repair service as long as they are around. Honest and skilled people like this are rare, and I highly recommend giving them a call for any furnace repair needs. You won’t be disappointed.

Our air conditioner stopped working over the weekend. I reached out through their website on Sunday night, and early Monday morning I got a call back. Later that morning, a team came out to look at our AC unit. That same afternoon, they sent me a clear estimate. I was able to accept the proposal and set up very affordable financing all online. They said a crew would come first thing the next morning. Even though there was a snowstorm, Damon and Taylor arrived and got our new AC system installed, made sure everything was running perfectly, and cleaned up before they left. In less than two days from contacting them, we had a brand new air conditioning system and our home was cool and comfortable again. If you need any AC repair or installation, I highly recommend calling them. We’ll definitely use them again and suggest them to everyone we know.

PureComfort Heating, Air & Electric may not be the cheapest option, but their pricing is fair for the high-quality service and products they deliver. Last winter, my old furnace, which was quite outdated, finally stopped working due to a failing heat exchanger, causing high carbon monoxide levels. Manuel came to my home and offered several pricing options to help manage the unexpected cost of replacing it with a more efficient unit. They managed to install the new furnace the very next day, while other companies had wait times of 3-7 days. Knowing I couldn’t afford both a new furnace and air conditioning right away, they did all the necessary prep work for my 20+ year old A/C, making it easy to install in the spring without needing to redo the furnace installation. Now, I have no carbon monoxide concerns, my gas bill is lower, and my house no longer shakes when the furnace kicks on. I recently had a new Carrier 16 SEER A/C unit installed just before the first hot days of spring, and I am thrilled with how well it cools and how quiet the condenser operates compared to my old system. You really have to step outside to hear it running! Once again, Manuel provided me with various unit options, and after checking other bids, I found their pricing to be competitive with high-quality products, even better than some lower-end brands. I received my quote on a Friday, and the installation took place the Monday after Easter, while other quotes had lead times of 14-21 days, which would have been uncomfortable given the early heat in April. They also ensured that all products were registered with the manufacturer for warranty purposes and submitted any available rebates with DTE and Consumers. The crew that handled both installations was professional, knowledgeable, and friendly, leaving the job site cleaner than it was before they arrived. I trust PureComfort Heating, Air & Electric for all my HVAC needs now and in the future. I recommend getting multiple quotes for peace of mind, but remember that you get what you pay for, and they will get the job done right the first time, saving you money in the long run.

i want to thank arthur and the team for the excellent job they did fixing our ac system at home. when we realized we had to replace the ac units before the hot weather hit hopkinton, we got a few estimates from different companies. even though arthur’s quote wasn’t the lowest, it was fair for the amount of work needed. arthur stood out because he was very professional and clearly knew a lot about ac repair. he recommended we go with bosch units, and they have been working perfectly since installation. overall, we are very satisfied with the work and would definitely recommend this company to anyone needing ac repair or installation.

Manuel came out to check our old AC and heating systems, which had been in use for decades. After talking with us about our options, he installed both a new air conditioner and a new furnace. Manuel recommended a smaller AC unit than we originally planned, which ended up saving us money and was the right choice for our home. He worked hard in both the attic and outside, even during really hot weather. Manuel made sure our carpets and home stayed clean and always let us know what he was doing each day, whether he was working inside or outside. He also updated several vents throughout the house. Manuel arrived on time, ready to work, and was always professional and friendly. I highly recommend this company if you need any heating or cooling work done. They respond quickly and get your system running smoothly in no time.

I had an excellent experience with PureComfort Heating, Air & Electric. They installed a brand new furnace, along with ducting work and other items. Emmanuel and Arthur were fantastic and finished the job a day ahead of schedule, which was a huge relief since we have a baby who needs his naps. The inspection was handled by Manuel, who was very friendly and professional. We also received the best deal available and appreciated their convenient financing options, which made it easy for us. I am very pleased with the final results and the service!

taylor and the team were fantastic. they offered us a great price for our new hvac system, much better than what we found with other companies. the crew was very professional, handled the installation of our new ac unit, ductwork, and vents, and made sure to clean up everything before they left. they finished the whole job in just one day. customer service was top notch. taylor explained all the different hvac options without any pressure or upselling, so we could pick what fit our needs and budget. we are really happy with the service and the price!

I highly recommend this company for AC repair services. We needed to have our air conditioning unit removed and reinstalled as part of a roof project, which included replacing the curb and elbow, and reconnecting various AC components like the gas and drip lines and electrical parts. They also installed a new interior enclosure for the AC filter. Arthur and Damon did a very thorough and neat job, and they made sure to coordinate with the roofing crew on all the needed repairs. The office team was friendly and kept us updated throughout the project. Taylor gave us the first estimate, which was very clear and the price was fair, even though they had to use a mobile crane truck. They arrived on time, had clean vehicles, and even did some custom sheet metal work for us. They don’t cut corners, and I would definitely call them again and recommend them to friends.

Over the years, my wife and I have had several great experiences with PureComfort Heating, Air & Electric. From AC repair and electrical work that helped us get our first home ready for sale, to more air conditioning and electrical services we needed after moving into our next place, the team has always made stressful times much easier. They have handled everything from servicing our AC unit, fixing our furnace, cleaning our air ducts, installing new thermostats, and troubleshooting HVAC issues I can’t even explain. The team is always quick to respond and very professional. They really do it all, and do it well. We highly recommend them to friends and family.

After having some trouble with our heater in Hopkinton, we called PureComfort Heating, Air & Electric for help. Previously, another company tried to fix our furnace but couldn't figure out what was wrong, and the only way it worked was if we left the front cover off. When our heater stopped working again, Arthur from PureComfort Heating, Air & Electric came out, quickly found the real issue, and was able to repair the sensor switch and put everything back together the right way. Now our furnace works perfectly and looks much better with all the parts covered. We’re very happy with the service and highly recommend them for heater repairs!

we had our ducts cleaned and got antibacterial fogging done by joe and arthur. they were very careful with our furniture and made sure everything was put back just right. both of them were really professional and polite the whole time. we're very happy with the hvac service and would definitely recommend them. damon also stopped by to do some extra work on our heat pump. he installed a new instant start switch and even extended our condensation drain line for free. damon was really friendly and professional as well. overall, the team did a fantastic job and we couldn't be more satisfied.