All reviews for Comfort Masters Heating

We recently had our heater repaired and the whole experience was excellent from beginning to end. Ruben came out for the initial visit, where he patiently explained all our heating repair options and made sure we understood what would work best for our home. We really appreciated his knowledge and the way he answered all our questions, giving us confidence in our choice. The installation team was also fantastic. They were friendly, professional, and made the process very easy for us. They worked efficiently, removing our old heater and setting up the new system quickly, with everything done in just under a day. We felt comfortable having them in our house, and their attention to detail was impressive. Josiah, in particular, was always available to help with any follow-up questions we had, responding quickly and helpfully every time. It’s clear that making customers happy is very important to them. Now that our heater has been working for a while, we’re extremely satisfied. The repair went smoothly and our home stays warm and comfortable. We highly recommend this company in Lincoln for their professionalism, expertise, and focus on customer service!

After getting several estimates from different heating companies nearby, this one really stood out to me. When I called, Edward was incredibly friendly and helpful, giving me excellent customer service right from the start. They were quick to come out and give me a quote, and their prices were much better than others I checked. I never felt pressured to buy anything extra, and Edward was very honest about what I actually needed for my home’s heating system. He took the time to explain everything clearly, including why some places might try to upsell services that aren’t necessary. You can tell Edward has a lot of experience with heater repairs and installations. Even my friend who works in HVAC agreed that this company knows what they’re doing. Although I had to wait a little while for the installation because they were busy, it was worth it. Edward handled the entire job himself, which was very impressive. He put in a new furnace, upgraded my thermostat, checked the water heater, and made sure my vents were clean. The project took a couple of days since it was a big job, but everything was done perfectly and they worked around my schedule. I don’t usually leave reviews, but I felt I had to because the service was just that good. This is a small, family-run business that really cares about doing things right. I highly recommend them to anyone needing heater repair or installation in MA. Outstanding service all the way!

I reached out to several companies before Comfort Masters Heating came in to handle our installation. With R-22 refrigerant becoming scarce and pricey, we were in a tough spot when our old AC unit stopped working. The average quote just for replacing the compressor and refilling the R-22 was around 3k. Edward was very straightforward, advising us that getting a completely new unit was the best option, which was what other companies suggested too. He took the time to explain everything in detail without pressuring us to make a quick decision. In contrast, other companies quoted higher prices and were quite insistent about scheduling the installation almost immediately. Ultimately, we decided to go with Comfort Masters Heating, and a week and a half later, Edward arrived early for the installation. He completed the job ahead of schedule and took the time to explain everything that was done and how to get the most out of our new system. Edward was also very courteous and made sure to leave our home clean. I don't typically write reviews, but he truly deserves this one! We now have a brand new AC unit, and the installation was done very professionally and looks great. Choosing him was an excellent decision, and I wholeheartedly recommend him to anyone. We will definitely rely on him for all our future HVAC maintenance and needs!

When we bought our new home, I reached out to Comfort Masters Heating for help with our air conditioning system. During our regular home inspection, it was too cold for the inspector to really check if the AC units were working, and inspectors usually don’t open the units up anyway. So, before the summer heat kicked in, I called to have them come out and check on our 17-year-old units. Edward and Ruben came by and did a full inspection. They found both units were pretty rusted, one compressor had a blown capacitor and wasn’t working, and both were low on refrigerant. Instead of just fixing up these old units that probably wouldn’t last much longer, I decided to go ahead and replace them. Edward and Ruben worked quickly and professionally, replacing the compressors and coils all in one day. They did a fantastic job, and I’m really happy with the new Goodman units they installed to replace the old ones. I also mentioned I was thinking about changing the thermostats soon, and Edward offered to replace them while installing the new AC units, which was a thoughtful extra touch. I’m very satisfied with the service and will definitely reach out again for any future AC or HVAC needs.

Edward and his team recently installed a new furnace and fixed some of my heater ducts. The price was fair and the equipment they used seemed high quality. Edward took the time to ask me about my heating concerns and listened to exactly what I wanted. He was patient and made sure the job was done just how I asked. He also helped me decide the best spots for new vents in my bedroom and bathroom. There was a small issue with the height of some new ductwork in the basement, but when I pointed it out, Edward quickly took care of it and made it right, even though it took extra time. That really showed me he cared about doing a good job and keeping me happy. Everyone was polite and professional during the whole process. I’m very satisfied with the heater repair service and would recommend them to anyone looking for reliable work on their heating system.

i had a really great experience hiring this company to reinstall two tankless water heaters that had been put in the wrong way by the previous owners. from the start, edward was very professional and honest about what needed to be fixed, which i appreciated because other hvac companies gave me quotes that were way too high and tried to tell me to replace the whole system for no real reason. the heaters were still pretty new, and edward made sure i didn't waste money on work that wasn't needed. edward and his coworker ruben did a fast and neat job, cleaned up everything after, and were super easy to work with. i would definitely recommend them to anyone looking for hvac service or help with water heaters. i would call them again next time i need anything done with my heating or cooling systems.

We recently had three heaters and a new energy-saving hot water heater installed, and want to share how pleased we are with the careful work provided by edward and the team at Comfort Masters Heating. everyone was prompt, friendly, and made sure to clean up the work area each day before heading out. edward also helped us set up the heater controls on our phones, so now we can adjust the temperature easily whenever we need to. just last week, edward and ruben stopped by to review the installation and make sure everything was running smoothly. everything is working perfectly, and we’re very glad we picked this company for our heater repair and installation in lincoln. highly recommend for anyone needing reliable and professional service!

We have relied on Comfort Masters Heating for our AC repair needs for several years. Every time we’ve called for help, they’ve arrived promptly and worked efficiently to get things running smoothly. When our old air conditioning unit stopped working, Josiah and Edward came out to our home in Lincoln and quickly figured out the problem. It was clear we needed a new system, and after talking through our options, they scheduled the installation right away. At the scheduled time, Ruben showed up with the new AC unit and had everything set up within just a few hours. The whole process was straightforward, and the team was honest and helpful throughout. We’ve recommended them to friends and family, and everyone has been happy with the service they received.