Reviews of local pros in Natick, Massachusetts

Never showed up despite scheduling multiple times.

From the very beginning, we felt that you were different, experienced, straightforward and trustworthy. They called when they were on their way. Arrived on time. They were friendly and pleasant to work with. They spent extra time answering various questions and discussing options. I am happy with my experience.

100% a scam. Only took cash, gave no receipt. After they left, we compared to photos we took prior to their arrival and nothing was even touched. We spoke to three managers, were promised new technicians Would come out every day- no one ever came, no one ever called. After we were called at 11 pm “ by mistake” we decided to look at the website for the company- there is none. No Facebook. Emails are fake. Location is an emergency room. So dumb. Scam scam scam.

Professionals were amazing in installing a gas line for our new cooktop. Very professional and responsive. In fact, he helped connect us with a handyman who fixed the rangehood for us. Thank you.

Dan came out again and was honest about what was going on with the furnace. I decided to replace the furnace. What I paid was less than all the quotes from last year. It was fair and a great price point for me. Very good service and the follow up is awesome.

Stay away. Their techs didn't show up three times. When a tech finally showed up, all he did was install an air filter and charged me $250 (cash, no doubt so I couldn't chargeback) for it. Also, the tech wasn't a licenced HVAC technician. Subsequent calls to their business fell on deaf ears. This is a scam. Don't use Thunderbird.

If I’ve to identify an unprofessional and unethical business, this business would be the best example. I recommended this business to my landlord to fix the A/C. He called and scheduled an appointment for it. They never showed up the first day and didn’t even have the courtesy to update that they couldn’t show up. They rescheduled the visit twice in 2 days and the technician never showed. There is no update about the no show. When I call the customer service they just tell the technician will call and it never happens. I waited for them for two days and they never showed up. Once the customer rep told the manager was so busy in attending meetings so he couldn’t update. If you can’t keep up on your commitment and don’t have the courtesy to update and make people wait, then don’t commit to anything. The last time I spoke to the customer rep, he was so casual about it and didn’t even provide any advice. He was like ok. The most annoying thing is they charge $89 upfront and don’t show up. This is heights of unprofessionalism. Save yourself some time.

Steve got here promptly. He immediately spotted the problem and put my mind at ease by explaining what was going on with my system in this weather (icing) and checking to ensure that the system was working properly. He answered my questions and gave tips about maintenance that I can perform. Based on the information that he shared and the trust that he inspired, I decided to purchase the maintenance plan. Thanks, Steve!

I had a good experience and thank you for entertaining my home furnace concern. A big thank you to everyone this company for the help! Always keep up! Very happy with my experiences with one hour heating and air conditioning. I will definitely keep using them as well as telling anyone who needs anything to use them.

Rafael and George were pleasant and professional. They provided instructions on the work that needed to be done, finished the task, and tested the unit they installed while working nonstop for more than 2 hours. I'd heartily suggest Thunderbird Heating And Air company!!

When my AC went out, I called Thunderbird Heating And Air to see if my unit could be fixed. They kept me informed and arrived at the time they said they would be here. Their awesome tech that helped me out was very professional and competent. He took the time to educate me about my entire unit and was very kind and easy to talk to! Would not hesitate to recommend!!

We just had a new HVAC system put in our townhome. Thunderbird Heating And Air really impressed us. They were professional, friendly, and respectful of our home. The technician was very knowledgeable and made sure we understood the process of what they were doing. They were a hard working team and I would recommend them highly. We have been customers of this company for many years now, and have never had any negative experience with them at all.

Thunderbird Heating And Air replaced our aging gas furnace and air conditioner with a new system. Davis and his crew were prompt, professional and courteous. Their hard work had our new system up and running in one day and we are 5 star pleased. Will recommend Thunderbird Heating And Air to all in our area.

Great service from start to finish. The technician was punctual, professional, and thorough. My home is cool and comfortable again.

Called for HVAC repair and received excellent service. The technician fixed the issue efficiently. Everything works perfectly now.

After their visit, the air feels noticeably fresher. The team arrived on time and worked efficiently, completing everything within about 45 minutes. Highly recommend!

After a thorough checkup, my A/C is running smoothly, just in time for the warmer months. The technician arrived about 30 minutes earlier than expected, which was a pleasant surprise. He explained everything patiently and gave useful tips for upkeep. It's clear they care about their work, and I’m grateful for the peace of mind knowing my system is in good hands.

DAD HVAC was the third company that I contacted to address thermostat-related issues. I had previously been told that Ecobee could not be installed, and a very basic thermostat was the only suitable option. Denis only needed 5 minutes to confirm that Ecobee could in fact be successfully installed and had it done quickly and efficiently. He also addressed a few other issues with the furnace that other companies quoted as a very complicated project. DAD HVAC provide service of unparallelled quality. I will definitely use DAD HVAC again!

Excellent service

Great service .. was in and out quick now I’m nice and cool in the heat ! Thank you

Perfect job .
We are happy how is working air condition.
Thanks .