Reviews of local pros in Needham, Massachusetts

The gentleman from Fit It Guy who visited our house was helpful and gave us the clear guidance needed to address our kitchen cooktop issues. We look forward to working with them in the future! Sincerely appreciated!

It was a good experience working with this brand organization and I hope to work with them soon again.

I came home to find my Sub-Zero refrigerator not cold (on the refrigerator side only). I removed all the food to another fridge at a different location and then started to call Sub-Zero repair places. I called Fix-It Guy Appliance & Repair and spoke with Chelby. She was wonderful and set me up an appointment for the following morning. The tech called ahead to let me know his time of arrival and was on time. He attributed the issue to the compressor fan, ordered & replaced it. I was subsequently charged approx... $460.00 for the part, labor and service fee. The part arrived about one week later, he came and installed it and said to call him tomorrow if it was still not working. While he was with me, I asked him if he was trained by Sub-Zero and he said “no” “these are easy to work on” and “most of his training was by watching and being self-taught.” Next morning, it was still not cold. I called Fix-It Guy Appliance & Repair and the tech returned that morning. This time he claimed it was the actual compressor that is bad. (apparently, the compressor fan wasn’t the issue) The office called me with a quote for the part and installation of $2,200.00 and stated another company must move the refrigerator out from its built-in location so the tech can install the compressor, and then move it back in place. For that, I was given an additional price of $1050.00.
Now my total is $3,250.00 for the compressor installation which would be in addition to the compressor fan that I already paid for.
Not happy with what I was hearing; as I found it “odd” a technician would need someone else to move the refrigerator, I called Sub-Zero myself for a better understanding. I spoke with a woman at Sub-Zero, she pulled up my account on the unit I purchased in 2004. I asked her if my fridge needed to be removed from its built-in location to replace the compressor and if it had to be done by an “outside” company. She stated, “not always”. When I explained to her that this is what I was told by Fix-It Guy Appliance & Repair she then stated that “ALL Factory Trained Techs that service Sub-Zero are trained to do this, it’s easy.” She then offered me two names of Repair Companies that service Sub-Zero within my area.
Well, I called JD Appliance in Deerfield, NH and left a message. At 7:45 AM the next day they called me back and came right over at 9:30 that morning. The technician ran some tests with gauges, he agreed it needed a compressor. Then he said there was no need to pull the fridge from its location, he can do it right in place. The total price he gave me was approx. $1,000.00 parts & labor. I gave him a $500.00 deposit and he ordered the part, 4 days later he came back with an OEM Sub-Zero Compressor supplied to him at JD Appliance directly from the Sub-Zero Warehouse. The total final charge including the $169.00 Diagnostic Fee ended up being $950.00 not $3,250.00 Fix-It Guy Appliance & Repair proposed.
When I called the office at Fix-It Guy Appliance & Repair to cancel the repair; upon hearing I did not want their services any longer, a man in the office raised his voice and in an abusive manner and tried to make me feel insecure. He stated that “JD Appliance did not know what they were doing”.
Well, thank you to JD Appliance in Deerfield, NH for their skillful knowledge, speed, integrity of service and pricing!
Fix-It Guy Appliance & Repair you are a classic internet company that capitalizes on people’s insecurities during a time of an emergency.

Had problem with my refriderater they came out and replaced th control board. Had the same problem come back again at no extra charge . Unfortunetly the repair would cost more than the unit was worth. They did what they said they would do, plus.

Fast, reliable, know what they are doing. Highly recommended.

I have had a technician from Fix it guy trying to fix my Liebherr fridge for three times with no result in one month. Last time I called Kevin on 9/20/2024 he said that they were refusing me further service....I paid $230 for NOT having the fridge fixed, although I was told there was a 90 day warranty to repair the fridge.
He also said that he was going to reach out to Liebherr directly, but I haven't heard back since then, nor is he returning my phone calls and email.

made appointment to fix my dryer and they never showed up.

Worst ever. technician was unknowledgeable and rude.
Tried to explain problem, he kept saying why! Told him to leave.
He slammed glass screen door. Van was old and dirty.
Do not hire.

Couldn't have had a better experience! A 40 year old stove had an issue that was 'infixable" to two other technicians. Your technician was able to resolve the issue! He was very courteous and smart!!

They were on time and very good
We needed a part and when it came in
they came right back.

My "GO TO" for appliances! Kevin Hall is great to deal with. Always prompt & always returns my calls on a timely basis. Never misses a delivery date. Does his best to get me the most competitive pricing! Will work to do whatever needs to be done in order to keep me in product. Next time U need appliances, try Fix It Guy ... Call and ask for Kevin!

This guy is great. Showed up on time and fixed our stove in record time. Can't recommend him enough. Glad he's still in business!

I have worked Fix it Guy numerous times for multiple properties. They are always very responsive and knowledgeable. I love that if an appliance is not worth the cost to fix versus replace, they will tell you right off the bat and not waste your money or time!

Great Job Fix it guy
Very professional from start to finish.

Staff is very knowledgeable and friendly. Very good on their prices and fast service. Kevin is a an expert at just about every appliance you throw at him, guy will assist you and will stay with you until he can resolve your particular issue.

The microware in only half, 50% fixed. The repaired door switch is still acting up erratically. For $300 I feel it should have been 100% fixed the first time...

Washer repair- Rob arrived when he said he would, assessed the problem, brought me up to speed on parts that he'd need to order, returned days later and attempted the repair. The attempt was ultimately not successful, but NO fault of his. I was not charged for the unused part or labor, only the initial consult. Honesty & integrity go a long way! I'll be calling soon for another repair (stove).

We've had a chance to work with the Fix It Guy Appliance Repair crew a few times and we've always been happy and satisfied. Their follow up service is incredible and they will not give up on a problem until it is fixed or until all other avenues are explored. I'd highly recommend them!!

We had a great experience with Fix It Guy Appliance Repair. We were able to get an appointment for the next day after we called in the afternoon. Our service technician was Brian. He showed up on time, listened to us, communicated clearly, and fixed the problem.

We had a 2 to 3" flood in our basement this December and needed to have our washer and dryer checked for water damage. They were there as soon as we dried out everything and did a thorough check to get me up and running safely. Great work. Explained the procedures and what to watch out for. Will gladly use them again.

Between Marvel wine fridges and multiple GE Monogram kitchen appliances, I have used Fix It Guy on multiple occasions over the last 2 decades and they always do a quality job repairing and extending the life of our appliances. I highly recommend and will use them in the future for sure.