Home Services reviews in North Attleborough, Massachusetts

I’ve been a service provider for Case for 2-years. They have a very robust app for documenting services with photograph evidence. Rates are fair and while payments may be a bit slow initially, once rolling they come like clockwork.

Account Manager Eric Tibbets has always been there to address any questions or concerns pertaining to the accounts I service on their behalf.

My gut is the majority of the negative reviews do not follow the set process Case uses for work order management OR failed to perform services .

WORST COMPANY EVER!!! I would not wish this on my worst enemy. Actually, that would be pretty fitting. I agreed upon an amount and times I would service the property with someone over email, had all the paper trail and texts saying ok. They had left the company and the new person I was dealing with would not acknowledge all the previous agreements. They had missed payments, payments that didn't coincide with the previous payments, payments that were of ALL different prices, and when I told them about it, they said they would look into it and never got back to me. HORRIBLE COMPANY!!! Do NOT agree to work with them. I am still out over $1000 worth of payments that they owe me, it was just a NIGHTMARE dealing with them and their APP doesn't work half the time. Best of luck to anyone who didn't read these reviews like me.

Take forever to pay you, they smooth you up to get the contract and then hold your money and collect the interest off the money in the banks . So if you got all your profit by 25,000 do you want to donate so they can collect the interest in the bank good luck they have done this to me and my buddy who owns very successful businesses. They are terrible to work for.

We have worked with many similar providers in the past. We are finding Case to be among the best. After working with Case for several months now, I find Case and our direct contacts within Case, to be efficient, quick, and understanding, when it comes to resolving any field issues. We have also never had an issue being paid on time. Its a pleasure to work with them.

My lawncare company just started providing services for Case this year. I have had the best field manager, Kyla. She always answers my calls or texts me back and is very good with on-the-spot problem solving. I can't say enough about how awesome the people are that we have worked with at Case. We have run into issues with their app when on-site, which happens with spotty cellular coverage, but we're always able to get a hold of someone with Case and come to a solution. We have been paid ontime or early for every month! Thank you Case and especially Kyla! We look forward to many years of working together!

We did an out of scope job for this company over 5 months ago and still no payment had a meeting with the client per Case request. Sent multiple emails texts and phone calls still nothing..should have read all the reviews on google before doing work for this company, this seems like the norm for them. We now have had to get our attorney involved DO NOT GET INVOLVED WITH THIS COMPANY!

We have been working with Lynn, Jessica, Carlos and their team for a while now and it has been a great experience. The entire Case team has always been helpful and responsive. We are happy to work with them and look forward to continuing our relationship.

Royal Landscapes LLC

No general contractor has ever paid as fast as them. I mow some sites in their portfolio and after each month, within 2 weeks I have a check. Took on some snow work for this upcoming season as well.

We have worked with Case performing snow and ice management for a number of years servicing many properties. I am very impressed with the changes they have made and am looking forward to working with them for many more years! I will admit that there were a couple years where things weren't awesome but from my perspective those issues have all been resolved. The staff I have been working with is so helpful and professional. Huge thank you to Jenn who has been great to work with! Any issues Case may have had in the past is in the past. They are a great company to work with.

The reason that I have given not so much case. A five star rating although they deserve it best buy star rating is for Kyla Weaver-Bonner. I cannot believe that this person is not the owner of the company or head of the board of directors. I mean she went above and beyond today l want to commend Kyla for outstanding and exceptional performance with helping to answer every question and or concern that I had. Something that people seem not to do as much especially when they do not know the answer. I had asked the question and she was not sure of the answer. So she got in touch with whoever the person was. That knew the answer that way. She could give me the correct information which is amazing.
Because like I said. Nowadays people will just say oh I don't know and keep moving.Kyla Weaver-Bonner on the other hand made it a point in finding out and getting me to what I needed. This person is a very valuable asset to CASE her skills for helping customers and her ability at being able to keep people assured that whatever it may be gets done.Five stars all day every day. Thank you for such a pleasurable experience. I would recommend Case to anybody customer relations is the best ever...

Case is awesome. As a service provider it's been an awesome experience for me. They have an great group of people will work with you and support you in any way possible. Big Thank you to our Account manager Kyla Bonner and the team for all they do! Looking forward to continued partnership and growth for us all.

Working with Nathan Knoblauch at Case Facilities has been nothing short of exceptional. Nate is the definition of professionalism—his responsiveness, attention to detail, and clear communication make him a standout in the industry. After over 5 years of working with vendors, I can honestly say he’s one of the best I’ve ever partnered with. If you’re looking for someone reliable and easy to work with, Nathan Knoblauch and the Case team are the gold standard.

I want to thank the whole team who is working with me for almost 3 yeas now. They brought my business to the next level. If you do your job the right way and stay on top of your tasks you will have a great partner by your side all the way. Sara, Lynn and Carlos are great and very helpful and kind people. Always a pleasure to communicate with them. Hoping to get more business in the future and looking forward to working with the team.

I'm not even sure where to start with this review other than to say I have never done business with a more dishonest or disorganized entity. From constantly harassing my insurance agency for arbitrary information to issuing work orders for plowing or sanding when snow or ice never even occured and the involved facility was closed (a post office on Thanksgiving day). Weeks turning into months behind on payment for one facility we maintained for them last winter. to top this off, they never paid at all for a second facility we maintained for several months, essentially robbing several thousand dollars from my company. Even now after they failed to pay for last year they are sending calls, texts and emails about me plowing for them again this year. This company is a total nightmare, Do yourself a favor and have nothing to do with this company, there are lots of other customers out there who aren't a nightmare to work with and actually pay their invoices.

I have done business with case for the last several years and have had a great experience with them. Never payment issues to date.
Ashley had been my contact for the last few years, her communication is great, very great to deal with, and handles any and all problems that come up in an efficient and timely manor.

This app was bad last year, but they have made it AWFUL this season. Hardly loads, can’t keep a photo taken before starting to clear a site. Cant upload photos as it collapses the app. Worst app I have seen. I have an Apple IPhone 16, so its not an old phone

We have worked with Case FMS for many years now and are happy with the support they provide. Not going to lie that there were never any issues but we were able to work through them with the office staff. The office staff has always been responsive and helped us navigate through any problem that came up. There are always growing pains and while we had to learn the yearly changes to the system we knew we could work through them. They have given us the opportunity to get snow contracts that we would not have had access to as an independent contractor. We look forward to continuing our relationship with them.

Took on sites this season for snow removal and haven't seen a nickel from them. Paymode did their test on my bank account 4 months ago. Last 2 times communicating with them they have given me some excuses that I didn't carry workers comp, before that it was not updated insurance policy. Gtfoh if I didn't have those then why continue sending me contract offers? Regardless they owe me thousands of dollars and I would not recommend ever doing work for them.
Update Another 10th of the month has came and gone and still NOTHING

My lawn and landscape company has provided services for Case since 2022. I'm seeing bad reviews from snow removal companies regarding on-time payments and communication. I have the personal contact number of my Field manager, Steve, and we communicate at least once a week regarding services or any questions I have. He always answers my calls or texts me back and is very good with on-the-spot problem solving. Other than him, Lynn is my other main source of contact and we communicate almost weekly, as well. I can't say enough about how awesome these people are. We have ran into issues on-site and we're always able to get a hold of someone with Case and come to a solution. We are paid within our contractual agreement, 30-45 day net. We service almost 30 commercial sites per week and between scheduled maintenance and any out-of-scope removals, we're always paid on-time. My company has grown since connecting with Case and I will always be grateful for that. Thank you Case! We look forward to many years together!

Not sure how much case pays to service the eight Truist banks I mow and maintain weekly, but I’m a sub contractor and feel that 30-40 dollars per service isn’t enough. Banks are billion dollars companies, yet you guys make more then the businesses servicing your properties and do nothing but complain. From the rest of the reviews, I’m surprised no lawsuits have been filed.

Wrote a review 6 days ago mentioning I am owed over $1000 from Case for performing emergency services for some of their properties LAST December. They replied to the review saying to email them and I did but no response still…