Water Damage Restoration reviews in Plainville, Massachusetts

Great team. Awesome job.

The staff was very neat, polite and efficient. They cleaned up my water damage in the basement in a timely manner and made suggestions so this flood doesn't happen again.

Prompt, Professionl, and firendly. ServiceMaster came to us quickly in a time of need and was amazing to work with. I hope no one has to deal with water damage, but if you do call ServiceMaster.

Picking up our stuff was smooth and easy! Mark was fantastic and so helpful! Even helped us load the boxes into the Uhaul!

Prompt, courteous and responsive service from first call to completion of the restoration service! Positive attitude and sense of humor of the Team helped in a stressful and exhausting situation. Restoration services were beyond expectations. Will definitely recommend and call again!

Best service! Professional, knowledgeable, fast, comprehensive removal and cleanup; our attic and cellar had a serious mold problem; they removed all traces and performed an impressive cleanup. Totally satisfied with their service and personnel; they were friendly, explained everything, and did what they said they'd do. It's the kind of service you hope you never use, but if needed, these are the guys to call first!

The team at ServiceMaster Dynamic Cleaning are my new heros! Our finished basement/in-law apartment was flooding yesterday. They sent a team right over to mitigate the damage, clean up and look for the source of the water. After we found mold behind the walls (ick!) I was even more grateful that they came right over. Now the walls are down, the carpet is pulled up, and their industrial dryers are drying it out so it's clean and safe! They bagged and removed all the wet, moldy, and non-salvageable material. Excellent work and super nice people...which I really appreciated in a stressful situation.

John and the crew were so professional and compassionate during a difficult situation. Our family appreciates all your team did.

We recently engaged ServiceMaster Plainville to clean an indoor range. They agreed to the scope of the work for a little more than $9,000. At the end of the project they denied agreeing to sift the sand at one end the the range, instead removing it entirely, leaving us to hurredly have to replace it. In the end, their invoice was for more than $18,000!!! Nearly twice what they had indicated. No notice. No warning. No mention during any of the time they were on the site that there would be additional charges, let alone 2x the expected amount.
DO NOT HIRE THESE PEOPLE! THIS KIND OF BUSINESS PRACTICE IS THIEVERY. THEY CANNOT BE TRUSTED.
I wish I could give them less than 0 stars.

I had a TERRIBLE experience with this company. They were disrespectful of my property and tore through my home like a tornado. The manager down played the end result telling me there would be a"few fans" and it might be a bit noisy. He then asked me if there was some place I could stay but at no time was I made aware that my home would be uninhabitable when they were done. I was not advised that perhaps I might want to gather some personal belongings and get my animals out before they started their destruction. That might have demonstrated Common Courtesy to a 73 yr old woman living alone and overwhelmed by this event. KBecause so much had to be removed, I initially expressed that I wanted the job done in 2 stages thinking this would give me the opportunity to gather up some personal belongings and safely move my animals. The manager initially agreed, but then came back and said that the men really wanted to get the job done and would I mind if they finished. It was late Friday morning and they didn't want to come back on the weekend so I agreed to let them finish the job that day. When they finally left, my home looked like a disaster area, there were 28 fans and 2 dehumidifiers in my home and I later realized that THEY DIDN'T EVEN COMPLETE THE JOB! They left linoleum in the kitchen and part of the hall and just put the fans on top of it. A few days later after their equipment had been removed, I noticed a rancid smell and started pulling at the linoleum. As I lifted it I found the floor was quite wet underneath and smelly. I removed what I could and called the company to complain. The manager apologized profusely for not making sure the job was done properly the first time and sent another crew to finish the job......then charged an add $1000.00! Mind you, I had torn up all in the hallway AND bagged it and had 1/2 of the kitchen torn up when they got there. The first invoice was for around $5500. The new one is for $6488.84. Oh, and no fans the second time! Guess air drying was sufficient. The manager was there the first time when the fans were placed(over the linoleum) and there again when they were removed yet failed to notice on both occasions that there was linoleum still present. He apologized profusely for this and I was willing to just chalk it up to poor communication. It was actually the additional $1000 that pushed me over the edge on this. There were 3 men on the original team and had they done their job properly it would have taken an extra 15 minutes. Instead, my insurance(which I hope will cover this) is now out another $1000. I began wondering how many times had this happened? Now the condo insurance rate will go up, my personal home owners insurance will go up and I have an electric bill of almost $200 for fans that were useless in 1/3 of my home. That's my experience with this company. Decide for yourself if you want to hire them.

From the first contact through the completion of the mold removal everyone at every level in the organization were a pleasure to deal with. Lisa at the office arranged for John the project manager to do an appraisal. John came out the next day and the office emailed an estimate very quickly. Once the estimate was accepted, they scheduled asbestos testing that was done in a timely manner. Then the SserviceMaster crew came in and efficiently completed the removal of the mold. The crew were friendly and kept us apprised of their progress and finished up demolition and treatment oof the mold very quickly.
The estimate was considerably lower than the estimate from Servpro, and the final billing was slightly less than the estimate. Great people, great company, I would highly recommend them for any mold removal projects.

Corey and his crew were brilliant - professional, friendly, patient, and skilled. They came in, made their assessment, and completed their work in minimal time while making sure they answered any questions and ensuring my awareness of everything they were doing. When you are in the aftermath of water damage, it helps to have a crew like this in your space. HIGHLY recommended.

After experiencing a flood in our basement in-law apartment where my disabled mother lives, we called ServiceMaster per recommendation of our insurance company, Mapfre. Within minutes of my after hours call that went to an answering service, I was contacted by John Boggia and he came first thing the next morning with Anthony and his crew.

They quickly cleaned up the water, moved/packed our personal belongings and set up the fans and a dehumidifier. Our hardwood flooring was soaked and destroyed, so they had to rip up the floorboards as well.

All that is probably business as usual for a company like this, but here is where this company went way above and beyond. From the very first phonecall, through the cleanup/dryout process, the insurance inspection and the followup calls, this company took control and guided us through the entire process. They were courteous, professional and demonstrated exceptional follow through with every detail. They even took into consideration my mom's difficulty walking, and left part of the hardwood floor down so she would have an even walking path and could still get to her kitchen and living room area safely until our contractors could come finish the tear up and repair.

Due to the quick response and thoughtful planning to keep my mother's apartment safe for her, they probably saved the insurance company a lot of money in damage to our personal property and the expense of putting my mom up in a hotel.

I'm so glad it was this company I reached out to. Having ServiceMaster handling our flood put our minds at ease, because we knew right away they were going to take good care of our home and do the job right. I would highly recommend ServiceMaster. Top notch company!

These people are legit! They are professional and get the job done and fast! The whole team works well together. They are happy to be there and help you and it shows. I also want to add as someone who is very cautious of people in my home especially since I could not be directly on top of their every move they are very trustworthy. My valuables were safe and respected and that in itself speaks volumes. Great company to work with. You would be lucky to work with these guys. Thank You to Matt and his team for everything!

Called in to perform the mitigation for a water damage claim at my personal property. John and Jose handled everything with professionalism, precision and empathy knowing what we're going through as we try and get our house back together. Would completely recommend.

I had never dealt with a water leak before and was concerned. Ryan K was amazing - incredibly responsive and patiently answered all of my questions. Great result to an unfortunate situation.

I am pleased with the cleaning and drying of our home. We had a pipe burst and the water damaged two rooms. Their team communicated clearly and professionally.

I can’t speak highly enough about the crew at my home (every member). They were prompt, polite, and professional. Very impressed with the whole group and I would highly recommend their service. I manage a large group of installation professionals in the construction sector and exactly what I received from this team is what I preach to my staff about exemplary service. Thank you for the support, understanding, and extraordinary service throughout a difficult time for myself and my family.

Ayo came out to put a claim into my insurance company due to pipe that broke , she was very professional and pleasant to work with.

Jose was sent to my house to remove the damaged walls, vanity and shower. He did a excellent job. Clean up was great. Definitely would use them again if needed.

We experienced a pipe burst in our bathroom that went down two stories. John and his team were awesome throughout the entire process. John came by multiples times, communicated with me daily and kept me in the loop. Would highly recommend!

I can’t express enough gratitude to John, Will and his team. Not only that they are highly trained professionals who are excellent in what they do, they are also very personable, patient, and friendly. During such stressful time experiencing heavy water damage, John and his team really kept me calm and guided me through things step by step. Thank you for your hard work. High recommended!