Reviews of local pros in Wakefield, Massachusetts

Nick Roy came to rescue my shower and absolutely nailed it. He showed up on time, was super professional, and somehow managed to snake my shower without flooding my bathroom or my sanity. 😂

He explained everything clearly, worked efficiently, and left the place cleaner than he found it—which feels like a plumbing miracle. If you’re looking for a plumber who knows his stuff, has a great attitude, and doesn’t make an awkward situation even more awkward, Nick is your guy.

Would 100% call him again (hopefully not anytime soon… but still).

Jeff was amazing. We have roots in our old clay lateral sewer line - had him out for a second opinion. He spent so much time with me, walking me through my various options, the processes, the costs. I am so happy we called 128. Highly recommend for honest, local work.

Emily did a great job doing our annual maintenance work (for the second year in a row!). She communicated well and took the time to complete a thorough review of our system. I appreciated her discussion of the job and her suggestion that we get our igniter checked out as we look to next year.

It was a pleasure talking with Jeff F during his visit to offer a free quote on installing a sewer drain pipe liner. He walked us through all the different considerations and helped us understand our system, then had us watch on while he scoped the pipe with a camera. He followed up on the visit with a detailed report and provided images and video from the scope. I’d happily call him again for any plumbing issue.

2 for 2 with top notch visits from 128 P & H! We’re very happy with the visit from Esteban today. He was fantastic. He completed a thorough assessment of our HVAC system, using before and after photos to document his findings. He provided a clear explanation of what looked good, what needed attention, and what we should keep an eye on. I feel great about our decision to join the membership program with 128 P&H. It provides peace of mind, knowing that our hot water heater, furnace, and condenser are in good hands.

Had my oil burner serviced today. I wish I wrote down the gentleman’s name who came so I could add it here. **edit his name is Mark*** Amazingly professional, explained everything to me in great detail after his assessment and made sure I understood what was needed and recommendations/considerations so I could make an informed decision. When the service was done, he reviewed everything with me so I now have a better understanding of managing my heating system going forward. I’d give 20 stars if I could. Thanks for a great service experience.

Professional services; overpriced by 3x.

Called these guys to re-route plumbing lines for my laundry room. The quote was $7,900 for one day's work, I couldn't believe it. I called a GC friend to ask for a second opinion and he recommend a local company who did the same exact work that had been suggested, except for $2,500 all-in.

Call 128 Plumbing first if you have an emergency and money to burn. Otherwise, call a local company second, compare the price, and decide for yourself.

Big Shout out to 128 plumber!!! I had an issue with my boiler called them Monday and they were there Tuesday at 745 cuz my house was at 46 degrees. The technician Conor was amazing got my boiler running in no time. I did my research on google and they had amazing reviews. So I went with them. I can’t express how they were prompt and knowledgeable. Thank you 128 plumbing for amazing service

Kyle and Nedim came out less than 24 hours after we realized our water heater was broken. They arrived armed with knowledge and prepared to replace the heater quickly and successfully. They were kind, professional, and extremely good at their job. Will definitely be using 128 in the future!

Technician Dylan did the second annual servicing of my 4 mini-splits and was excellent. Timely, courteous and efficient. Explained the services to be done and gave an estimated time of work. Performed all services and clean up in a professional manner. Also explained options of my 3 year mini-split service plan and other available plans for other home maintenance needs. Will request Dylan again for future maintenance needs.

Esteban came to our house to evaluate our mini-splits and perform a repair of our ducted system. He was knowledgeable, kind, and explained everything he was doing during the evaluation. Everyone I’ve dealt with at 128, including today’s visit from Esteban, has been thorough and professional. Highly competent workers who care about their customers. Highly recommended.

In 1/23/26, Jeff F and David came to or house to do a sewer camera inspection. They both did an excellent job explaining the purpose of lining the cast iron piping and would highly recommend 128 for their expertise and knowledge in this area.

On Friday March 6th at 10 pm, I received a call from my tenant that he had no hot water. I called 128 Plumbing and left a message, asking them to call me back asap. I received a call-back within an hour. The rep listened carefully, went over all the details, and set up an appointment for the next morning at 9 am. The next morning Kyle called me to tell me he was on his way. It turned out I needed a new water heater. Kyle determined that 128 had a water heater in stock and he had it installed by early afternoon on March 7th! I and my tenant are especially grateful for Kyle's prompt service, as my tenant is ill with cancer. Kyle was very professional, knowledgeable and prompt. Thank you, Kyle so much for your great service!!!

January 2026, we had 128Plumbing, Heating, Cooling & Electric come out and put a new lining in our main sewer line. They were upfront with pricing, honest in their quoting (no un-necessary work), no additional/last minute costs, professional, kept their schedule and the project ran very smoothly. Richard, Mike, and Charlie were all very courteous, on-time, easy to work with. They explained the whole process and answered all questions. Minimal impact on living space and left the worksite spotless when complete. We would definitely recommend them for anyone looking to have a sewer lining done on their property.

I had my electric hot water tank replaced on Christmas Eve and had a great experience. Jared arrived on time and was joined by his apprentice, Michael.

They walked me through my options, answered my questions, and made the whole process easy. The work was done efficiently and professionally, especially considering it was a holiday.

Great service and communication overall. I’d definitely recommend 128 Plumbing and would use them again.

Had Jeff F come by for a service call 1/29/2026, he was awesome (Thanks Jeff!). Called 30minutes ahead to let us know when he would arrive, arrived promptly and was incredibly courteous and personable upon arrival. After brief introductions he asked about the issue (he had also come with a full overview from dispatch), and then gave his initial thoughts on what the source could be and possible corrective actions, all explained very well. Upon inspection everything checked out as described, we then shifted focus to another underlying issue. This issue was larger in scope (but not unexpected). Still Jeff described everything perfectly and outlined a couple different solutions, which were all described well and made complete sense. All in all Jeff made the entire experience easy and comfortable, which has always been my experience with 128 (Jeff is just the latest to continue that customer service experience). I appreciate everything he did on his visit and look forward to working with Jeff and the 128 team again.

128 is awesome. We’ve used them for several services. Our furnace broke and they came to check it out the next day. We needed it replaced and they got us a quote same day and on the schedule to install the day after. Incredible turnaround and amazing work. Lou and his crew were awesome and hard working. We also used 128 for plumbing and a drain evaluation. Charlie was super knowledgeable and thorough helping us understand our options. Would definitely recommend!

We had a wonderful experience, specifically with Dylan! The pipe to our condenser was clogged and frozen, causing a back up, and Dylan was very knowledgeable on how to solve the issue. Even more than that, he was extremely kind, and took the time to explain everything to us with care as first time home owners (who a lot of these issues are new for!). We feel so appreciative for Dylan’s services, professionalism, and the speed in which 128 was able to send him out to fix the problem. Would absolutely recommend using 128!

Today we had a 128 Plumbing technician, Emily Carnevale, for an annual check up of our heating system. We were very impressed with her professionalism. A text message was sent to let us know of her arrival time. When she came to the door she greeted us and introduced herself, immediately putting the booties on over her shoes. All our questions were answered and she explained to us what was needed in a way for us to understand, as heating systems are not our expertise. Emily was articulate and friendly. 128 Plumbing is very lucky to have her as their employee. Thank you, Emily!

Dylan came by on time to service our furnace. Great communication.
He's perfect gentleman and very knowledgable in what he does. Explained the operation of the pump on my furnace that somehow got tripped off. Made perfect sense to me and now I can monitor it myself.
I really enjoyed my interaction with him.
128 is very fortunate to have such a quality person representing thier firm.
Thank you.
John Nasser

We have a 3 year service plan with 128 Heating and Plumbing and it’s amazing. Super easy to book and the technicians are knowledgeable and friendly.

Today the unit was serviced by Eudrick, who was kind and courteous. Upon entering the house, he put on shoe covers which was incredibly nice considering all the salt and ice melt on the sidewalks. He was really friendly, asking how I was before starting the work. Eudrick was conscientious of my chihuahua, while he worked he entered/exited using the basement door to reduce the amount of stress on my dog upstairs.

When the work was complete, he went over what he did and answered my questions. Eudrick informed me that I would receive the invoice and photos of the work completed, and it was in my inbox within a few minutes of him leaving.

Highly recommend!

We have been using 128 for several years now and have only positive things to say about the people, the work they do and the professionalism of this company. We recently had our water heater serviced by Emily and Eudrick. They were on time, friendly, efficient, and took time to fully explain the work they did.
They were five stars plus!
Later that same day Jeff came to do a free sewer line check. He explained the work, photographed the entire sewer line and gave us an assessment of the condition of the line. He was friendly, personable, and took time to explain everything. Again, 5 stars Plus!