Reviews of local pros in Wakefield, Massachusetts

We use 128 for our home maintenance and repair needs. We called this week for a smell/? blockage in our kitchen sink. Nick Roy came out and spent a good amount of time investigating the problem, and, most helpfully, explaining what he was doing/looking for and explaining what we should and shouldn't be doing with our drains in our home. He offered me options on what work he could do, but I never felt pressured into an unnecessary purchase. Of course, we never want house problems to pop up, but we have been happy with all the services 128 has provided and will continue to use them. They are reliable and their technicians are knowledgable and easy to work with!

We had water sometimes backing up in our kitchen sink, so we decided to call 128 Plumbing & Heating to fix the problem. The repairman, Jeff F., was great! He was knowledgeable, efficient, and fixed the problem in no time! He also shared some advice on how to avoid this problem in the future, which was very helpful! Jeff was very professional and respectful while he was working in our place. He explained everything he did step-by-step so I could understand at all times what he was doing. Thank you, Jeff!
Cris Kenudson

I can’t say enough about the positive experience with 128 Home Services and the recent install of a new tankless combination boiler/hot water heater. I’ve been a 128 Service Program member for years and it definitely helped to have the priority service during one of the coldest weeks of the year. Frank was the lead installer for the job and was outstanding. He’s an expert in the field and attentive to every detail. In addition, every member of the 128 team that came by over the few day period of the project (a few of the names… RJ, Evan, Joe, Alejandro, Deshaun) was great - whether to diagnose the issue, manage the project, drop off space heaters, drop off supplies, etc - all were polite, professional, and respectful. I have used 128 for a number of heating, cooling, and plumbing issues and servicing over the years and have always been very pleased.

We had several repairs and replacements done on our drainage line, including replacing cast iron that was almost a century old. The combined team of Kyle, Chandler, Conor, and David were respectful, knowledgeable, and thoroughly professional explaining what needed to be done and doing the work. I have had many great experiences with 128 PHCE, and this was another one!

Lou, Felix, and Isaiah from 128 PHCE did an outstanding job replacing our dying furnace in the most dire circumstances. During the recent cold snap, our ancient gas furnace began making a loud buzzing noise instead of firing up like usual. It would typically succeed on the second try.

Conditions deteriorated, and the exhausted machine began failing more frequently, often several times in a row. By this time I was reaching-out to local HVAC companies until 128 PHCE said they could have someone come by shortly. The representative was a friendly knowledgeable guy (and army veteran) who immediately concluded the furnace needed replacing. He arranged to get us four space heaters to keep us warm in case the furnace hard failed, which was a life saver! Then we scheduled the work.

The job was completed in a day a short while later. The installation crew (see above) did an impeccable job, always seeing problems before they appeared. It was so quick and smooth. Great work! Highly recommended

I have not always had a great experience with 128. However, I was very pleased with their service today. At 2pm on a Sunday afternoon, my garbage disposal stopped working, and my kitchen sink would not drain. Within three hours of calling 128, I had a new garbage disposal installed, and my sink was fixed. Travis S did an amazing job. He was very professional, provided me with a bunch of different options and associated pricing, and completed the work very quickly. I would be very happy to have him do work in my home any time. Thank you Travis!

We had our sewer line replaced recently, and the whole process went smoothly and quickly. Jeff F, who handled the inspection, was outstanding. He communicated clearly, explained everything in detail, and showed real understanding for his customers. He made sure we felt comfortable with each step, and the invoices were handled promptly and without hassle.

We also want to thank the rest of the crew for their hard work and professionalism. Everyone worked efficiently and delivered great quality. The teamwork really showed, and we’re very happy with how everything is turning out. Highly recommend!

We had an outstanding experience with Chandler, Alec, and Dave from 128 Plumbing. They came out to fix a burst pipe, repair the water line to our fridge, and replace another burst pipe going outside. Not only did they complete everything exactly as quoted, they went above and beyond by helping us with a few additional minor issues around the house to make sure everything was in excellent working order.

They were professional, friendly, and genuinely pleasant to have around. They took the time to walk us through how everything works and gave us clear guidance on how to prevent similar issues in the future. It’s rare to find a team that combines skill, efficiency, and great customer service so seamlessly.

Highly recommend Chandler, Alec, and Dave — and 128 Plumbing — for anyone looking for reliable, thoughtful, and top quality work.

What started out as what we thought was a simple clog turned out to be much worse. It was an underground sewer pipe that was clogged with debris and a couple roots.

Jeff F. was the man! He pulled out the big guns and was able to unclog the pipe. He and I were so excited!! Thanks to him, we are able to use our toilets, showers etc.

He was extremely friendly and explained everything that he was doing with the utmost confidence.

I will be recommending 128 Plumbing to everyone!!

Excellent HVAC service! The team was punctual, knowledgeable, and extremely professional. They were honest about what needed to be done and didn’t try to upsell anything unnecessary. Everything was handled efficiently and with great care. I highly recommend them to anyone looking for reliable and trustworthy service.

First day after hot water heater was installed in the evening I had no hot water. Called128 first thing next morning at 8 am my doorbell rang and Travis S. was here to fix my problem. He was very professional and explained everything he had to do. After he was finished he showed me what he had done and showed pictures of the problem before and after. This all happened one day after the big blizzard and I was not shoveled out. When leaving Travis S. Shoveled my stairs and a path to the street. I didn’t know until the mail came and I saw what he did. I was so happy that he would be concerned about my safety. Thank you Travis S. And thank you 128 for employing such professional and caring people. I am so glad I have all my services covered by you. Sorry this is long I hope you really read it.

Tankless water heater install
Jared and Jayden were awesome.
Great communication, excellent work and they cleaned up after the job was done.

Best plumbers we’ve ever hired(and electrician-Zack was great too)

Nick Roy did an excellent job. Both our kitchen sink and basement sink were clogged, and he came out promptly and handled everything professionally. Nick was friendly, knowledgeable, and took the time to do a detailed inspection and explain all of our options clearly. The work was done neatly, testing was completed quickly, and everything was working perfectly before he left. This was a much-needed job that had to be done fast, and Nick was absolutely top-notch. Highly recommend!

128 is a 100% satisfaction service company. The technician, Kyle, was respectful and professional. He even laid down his own mat to protect my floor and wore booties. More importantly he got the job done right. Pricing was up front and he even checked and adjusted my water heater, no charge. We had to shut off our water the weekend of the snow storm and was relieved to have water again. The price I paid was reasonable for me considering the circumstances. Could it have been done for less? Maybe but I received excellent service and a guarantee on the work. And they showed up when they said they would with a text 20 minutes before. I'm a happy customer!

I had a full gas furnace/heating system installed on short notice. 128 Plumbing & Heating was extremely responsive and efficient. They came out immediately because of a carbon monoxide danger. They then installed a new heating system promptly and efficiently. Buck, Loeut, Albie, and Derek provided incredible service installing my new heating system. They were very professional, kind, knowledgeable, neat, polite, and hardworking. Buck came back for the next 2 days to make sure my gas was back on, the plumbing inspection was completed, and I felt safe with all of the new heating equipment. They will install the a/c system in the warmer weather. In addition, Makayla provided good communication, and Darren and RJ were a big help at the start. This was the first time I used 128, and I am thoroughly impressed and happy with their service. I already are recommending them to others. Thank you!

Jeff from 128 Plumbing was on time and very professional to assess the issue with our house draining issue. Recently, had the city replace a section of the sewer drain that was damaged during their work.

He explained the pricing for the camera inspection before performing the assessment and communicated the entire process in detail. All of the videos and pictures were sent to my email for records.

After the inspection. Jeff went over the different options and plans to resolve the issue. He returned the following day to assess the fix by the city. We have decided to go ahead the get the our sewer drain sleeve with 128 Plumbing from seeing the condition of our exsisit cast iron and clay pipes.

This is the second time using 128 Plumbing. Previously had a indirect water tank replaced and we were pleased with the work.

Jeff F. was my hero today! In an embarrassing accident my phone fell into the toilet and the magnetic kickstand disconnected without me realizing it. When I finally connected the timing of my missing kickstand and a mysterious clogged toilet (the one and only toilet we have in our house!) I was freaking out a little bit. 128 Plumbing was SO nice, from Renee who answered my slightly panicked call and assured me someone could come out today, to Jeff F. the drain expert who was at my house no more than an hour later. He was kind about my accident, and clearly explained all the scenarios (and the pricing structures) he would try. The first step was the auger and he went in with it like a pro. Less than 5 minutes later my sparkly kickstand popped out and we literally cheered and high fived! I would definitely recommend 128 Plumbing for their kindness, availability, and professionalism in getting the job done!

We had 128 out for replacement of our AC/furnaces and the team was great. I had a few small plumbing issues as well and because of that great experience I called in a week later to have someone come out to quote me. Kenny came out the next day and gave me a fair and honest assessment which included that we really should replace our 13 year old water heater. He gave a fair price and we had Chandler and Steve out a couple of days later to replace that and do some other items as well. The team as always is friendly, respectful and informative of what they are doing. 128 will continue to be my go to provider for home services!

At almost 9pm, we discovered our boiler room full of water — our water heater was overflowing, and we had no idea what to do. In a panic, we started calling plumbers. One highly rated company took my information… and never called back. (I’m honestly still waiting.)

Then I remembered that 128 had installed our split units this past summer, so I decided to call them. I spoke with Niomi, who was reassuring, professional, and quick to help. She took my information and told me someone would be reaching out soon.

Within 15 minutes, Kyle T. called us. He spoke with my husband, immediately told us what steps to take, and put us at ease. The very next morning he was at our home. Every concern we had disappeared once he arrived.

Kyle not only kept his word — he was incredibly knowledgeable, patient, and thorough. He educated us on our new water heater, answered every single question we had, and did an exceptional job from start to finish.

Because of this experience, our trust in 128 is long-term. We are truly grateful for their responsiveness, professionalism, and outstanding service.

I had a new heating and cooling system inst system installed last year by 128 plumbing, heating, cooling & electric. They did an excellent job and I was extremely satisfied. I called them becaust I needed a new toilet installed. The plumber Steven L. Arrived at my house earlier than I expected. Was able to find a toilet that matched my existing fixtures. He left for a short while and returned with the new toilet. Steven L. did an excellent job with the installation everything went very well. The area was clean when he left. I highly recommend 128 plumbing, heating, cooling & electric and their plumber Steven L.

I got a few quotes for a new heating system and 128 Heating was the middle price and they did an amazing job. Great communication from the beginning to the end. The workers were very professional and explained everything as they were doing the install when I asked questions. I will be signing up for the yearly maintenance check.