Reviews of local pros in Winchester, Massachusetts

Gutter Kings did our installation a few years back and did a great job. We need a repair this time and the crew was on time, polite, used their safety equipment and did our repair in no time. Their prices are extremely fair. AAA service and I’d highly recommend them.

Excellent. I would highly recommend Ned's Home services.
Juan Palanco and crew were wonderful. They did a great job cleaning my gutters. They were friendly, courteous and above all were efficient, tidy and just great. I will request Juan and his crew for my cleaning next year.

By way of a caveat, I will concede that businesses are very busy and keeping up with scheduling and services has been challenging.

With that said I stand by my (1) star rating for my experience with Ned Stevens Gut Cleaning & General Contracting for the following reasons:

1. Called to schedule cleaning and repair. The operator indicated it would be about 3 days and that they would be out that Monday as they did not work on Sat or Sun. Couple of weeks go with numerous follow up calls and was told on last call they were in route. [Friday] but then were a no show however they did show up bright and early that Saturday [which they told me they did not work when I had originally called. Ok, will let that slide as just poor communication.

2. Two gentlemen showed but we had a language barrier so I could not communication the need that repairs were needed on the gutters- I tried to point but it got lost in translation. We had just purchased the home and there was deferred maintenance specifically with gutter being a focus. The crew was here no more than 15 minutes tops. They used my hose to as guy on ground followed guy on roof as he picked up the leaves and then they left.

3. I called the company as they handed me the orange door tag "Your Service is Complete But We Found An Issue. Please call for details".
I called as the 2 guys were still loading their ladder and explained I was under the impression that cleaning also included light repair [which was not the case here]. So was anticipating a follow up crew for repairs. The operator said the report indicated the gutters were fine but the roof had mold.
RED FLAG: no way was there a report [if one even existed ]since the guys were still packing up. I stopped him and said I am not interested in a roof cleaning but in repairing the gutters. We had ice dams over the winter and we have real issues with the gutters. He then proceeded to tell me my gutters were fine and the ice dam had nothing to do with the gutters. Again, I stopped the conversation and informed him several of my downspouts were not even strapped to the house and high winds have taken them down multiple times. Further there are areas of the gutters that are not pitched correctly do to excessive leaf weight [from years of deferred maintenance] so do not drain and there are sections were the nails were pulled away for the fascia leaving gaps up to .5-1 inch in some areas.

Bottom line: Ned Steven missed the marked on the additional work we were looking to do in repairing or replacing our gutters. Trust is a valued commodity more then ever these days - I've no trust in this company.
Upside the $25 off first time customers coupon takes the sting out of getting hosed on the cleaning/inspection [pun intended]

This company took over for a local business (NE Gutter Kings) that I'd used for years and it's been all downhill ever since. This season, I booked (in October) a gutter cleaning for the 2nd half of November. Not only did that not happen at all, but when I called today (12/1) to find out what was going on, I waited on hold for 40 minutes (listening to a robo loop about all the company's distinctions and awards), then was told the cost would be $40 more than I was quoted and, wait for it... the cleaning wouldn't happen until January! Ned's, you officially lost my business!

Hired Ned Stevens for window washing. They came during the first week of August. They claim to use a water filtration power-brush system to wash the windows, however the windows did not come clean with their method. The windows were covered in water spots and brush marks. The pollen and dust was not cleaned off. I requested that they come back to re-do. They came back the second week of August. We were not home, but could see from our doorbell camera that they used our hoses and water. Nothing was attached to their truck water filtration system. Needless to say, we returned home to find the same streaky dirty water spots on our windows. Nothing was clean. It looks terrible and they do not appear to know how to clean the windows. Avoid this service, it does not work!

Thanksgiving day gutter clean never happened. Contractors came , put up a ladder, loaded the ladder onto the truck and drove away.. no explanation
Had to disrupt Thanksgiving day to call Ned’s 3 times finally getting an appt for the next day
They showed, but spoke NO ENGLISH so my roof walking restriction except over the deck did not happen. The walked front and back. Old roof let’s see what happens.
Then asked for pictures and they signaled company would send
Got the bill and NO PICTURES of my rear gutter cleaned or the downspouts working just a bunch of pix of my house? Why ?
My first encounter with NEDS was not good
Saw water going out 3 of my 4 downspouts when it rained? Rear gutter cleaned!?
Beware…. Of Neds… no money up front. The people they send bid for the job I think
NO “NEDS”EMPLOYEES
That’s it my honest review they asked for
You can decide!

UPDATE: I want you to know that a supervisor came out saw what was not done, sent new crew and the gutters snd down spouts were cleaned. I’ll take it as a hick up and will use them again revising this review again
May even work there way up to a 5 star, we shall see

DO NOT BOOK WITH THIS SNAKEY COMPANY. I reached out for a one-time cleaning service which went fine aside from the inspections report and follow-up emails claiming that gutter issues were found requiring additional help. This and the fact they ask to keep a card on-file already tipped us off that the company might be scammy. The bigger issue arose when a month later we were hit with a charge for another cleaning service that we weren't even aware was scheduled. Come to find out after they forwarded me a recording, they mistook my initial phone call as a verbal agreement to a seasonal service plan. Communications regarding this service plan were not explicit enough (ex. always in small text at the end of emails) which made it difficult to notice sooner. A reminder was received the day before our first cleaning, but not for the second (since per their company policy, crews are sent out automatically and don't need to be scheduled) which also gave us no chance to cancel until after it had happened. The company also only accepts service cancellations over the phone, not via email/text, for reasons of "ensuring accuracy" - which was another unnecessary hurdle and red flag. I called to ask for a refund for the second service since it was not disclosed to us clearly enough that we locked into a yearly plan, but was only offered more sales pitch of being partially credited if we didn't cancel completely.

These people never showed up.

We bought a house in the late fall and the gutters needed cleaning. Called Ned up and we were really clear we wanted the gutters cleaned before it snows. They said they would come the next day and were quick to charge us for a full year worth of cleaning. They never showed up the next day because of "bad weather". We rescheduled 2 more times and each time they always cancel day or because of "bad weather". Today they cancelled again for the same reason even though it's a warm 40 degree winter day. I am tired of this company's excuses. We are immediately filing a dispute with our credit card company and with the BBB. I'd recommend everyone who wants their gutters cleaned go elsewhere.

I scheduled a dryer vent cleaning and they happened to show up the day after some nasty snow / ice mixture fell. Special thanks to Alan and his crew. His truck arrived as I was clearing the driveway, and in addition to the vent cleaning, they helped me clear the ice and snow for no extra charge.

The gentlemen who serviced 406 Stearns Rd in Marlboro mass. 01752. Were absolutely amazing. The best service so far from your company. Professional on time and great job. They did forget a rake here if they would like to pick up.

Thank you

Joe kiryakos

This is my second year using the service the job was done. Well they removed the leaves in a bag easy to Disposal. I only problem was the lateness of actually removing them in January as opposed to December, but I guess the weather has a lot to do with that I am definitely staying with them for the future.

I had a need for a one time clean before closing on my house. They accommodated me quickly. Their team was here within a week and tge guys were friendly and the cleanup was perfect. Hard to make it look so good with constant falling of leaves. But even a few days later my house looks great!

“Working with Chestnut Grove Design Group was extremely positive for us and has led us to return to them a second time. After understanding what we wanted (and even helping my wife and I understand what we wanted!) they pulled together every detail in our interior design project, and then a second time in a landscaping project. Both amazingly came together in a way that we could never have accomplished on our own. Their pricing was upfront, fair, and competitive , and their execution of both projects was timely, beautiful, and stress-less.”

We highly recommend Christina and Ryan. They were wonderful in helping us with our dream home. Very professional and aligned themselves with our vision.

Christina's passion for design, professionalism, and commitment to client satisfaction make her a standout choice for anyone seeking top-notch interior design services. If you're looking to elevate your space and bring your vision to life, look no further!

I worked with Christina on our living room and daughter's room. She gave us some great options to consider, and helped us work through the challenges of the spaces to give us rooms that our family enjoys spending time in. We use the living much more than we did before and it looks beautiful.

Ryan has been an incredible partner in what turned out to be a complete landscape rework…stone walls to perennial gardens to a new pool to preserving and adding to the natural beauty of a wooded area…and even adding some special items like bee hives along the way. Anything we needed he listened and responded. A+

From our first meeting it was very clear to us that Ryan was committed to understanding our vision. His ability to translate my vague concepts into a cohesive plan was remarkable. We really found his expertise in various aspects of landscaping from plant selection to sustainable practices very helpful. He offered creative solutions to a challenging ramp need we had for the project. Ryan maintains excellent communication throughout the project and was very responsive towards our questions. We are very thrilled with the final outcome and would highly recommend Ryan to anyone who is looking for a designer who is not only knowledgeable and resourceful but also genuinely cares about their client's needs.

We worked with Ryan to makeover and refresh all the planting beds on our property. This was our first time hiring a full-service company to do work at our home and it was a very positive experience. From our first meeting, I was confident that Ryan understood what I liked and didn't like about our existing landscaping. He came up with a plan that beautifully suits our yard and compliments our home. Ryan worked seamlessly with the installer and was quick to answer any questions that I had during the process. He was also great about responding to follow-up questions after the work was completed. I highly recommend Chestnut Grove Design Group. Thank you, Ryan, for your excellent work!

From start to finish Ryan and his crew were truly professional. Ryan drafted up a few plans for us to consider and then executed the plan on time and within budget. The new front yard plantings look terrific.

I worked with Ryan Wikman, landscape designer and owner of Chestnut Grove Design Group, this fall to remodel my backyard. The issue was a 2-tiered garden with a grassy slope just past a retaining wall, too steep to comfortably reach the upper level. Ryan came with recommendations from my real estate agent and when we met and talked about my ideas - turning the slope into beds filled with small shrubs and perennials and installing organic-looking steps to lead up to the upper part of my garden - he immediately 'got' what I was looking for. Ryan is extremely knowledgeable and thoughtful, and over the course of multiple drafts, we quickly came to agree on the final version. I had a vision of what I wanted everything to look like but knew that I could trust Ryan's expertise and therefore heavily relied on him, especially when it came to selecting plant material that would grow best in my garden's microclimate. That being said, Ryan was always sure to ask me for my preferences and thoughts on everything along the way. It was important to me to work with someone I could connect with and Ryan and his team wonderfully fit the bill. Everyone was experienced, paid attention to the tiniest of details, and was very friendly and conscientious - there was never a loud word, blaring music or carelessness. Now that the project is complete, I could not be any happier! My garden looks truly amazing: I can say that Ryan and his team of dedicated and hardworking men and women completely transformed my backyard, and it is even more beautiful than I envisioned it. I can't wait to see everything come to live again in the spring! We already discussed a second project for next year!