HVAC reviews in Woburn, Massachusetts

They are great -- show up when they say, and get the job done

Tuneups take a long time to schedule but any emergency they are here immediately. 100% would recommend

HomeServe customer from 2014 - 2025. Attempted to obtain annual service records from 2014 - 2024. Service Techs did not leave service slip on the boiler. Made calls from 9/29/25 - 11/12/25. Still waiting for service reports.
Horrible customer service.

Wayne is an excellent technician! He went above and beyond to make our hot water was running asap. He even ran into a truck issue on his way here, and made a trip to Home Depot to get an extra part. He is top notch and a great individual!!

ease to schedule appointment, tech arrived on time, quickly assessed the problem and installed the part, explained what he had done in a simple understandable manner, all in all a great service......all while the temp outside was in the 90s and it was the A/C that was repaired.....thanks, HomeServe

So far, I have been very pleased with the service that Home serve provides. They responded to my needs very quickly, the technician was very professional, we will have to replace our whole house AC system because of a refrigeration leak in the coil that cannot be replaced because it’s too old.

My furnace was only blowing air, not heat. Homeserve came and got it going but I needed a part replacement. They came the next day and replaced it.

I had a heat malfunction that was addressed by a HomeServe repair person. It was remediated in both a timely and fully satisfactory fashion.

Very well done! Timely as well as receiving a heads up phone call. Very professional and knowledgable. Home Serve can always be counted on

Excellent service, George was on time and was able to resolve our problem. It was challenging weather conditions and the tech was on time. I highly recommend.

The installers were excellent. They were very neat performing their work. I was very pleased with my results. They advised me on procedures for starting up heating in the fall and expectations of system. I have utilized HomeServe maintenance agreements in the past for my furnaces and water heater and have never been disappointed.

Our technician fixed the problem very efficiently. We needed a receipt showing that the repair had been done for the closing on the sale of our house and he very kindly provided one for us.

Part 1. No heat call.on Friday afternoon....house temp at 37, Technician #1 arrived Saturday 9 am...replaced relay
System working. Part 2. Sunday/Monday no heat AGAIN..house temp at 41... Technician #2 arrives Tuesday 11 AM... discovers that Tech#1 mistakenly left a jumper cable attached which caused System to once AGAIN shut off. System working now. In single digit temperatures, mistakes are mostly inexcusable...Been HomeServe customer for many years....What goes??????

One of those things you pay for and hope you never need but will be glad you have it. Getting a yearly check up on my heating system is simple and reliable. Minor replacements of necessary parts is free and easy. And they never try to sell you on a system that you don't need. It's a large company with a small, family owned company feel.

Is there any grade lower than F-. I had no heat from December 23, 2025 to December 29, 2025 (lowest was 48 degrees).The technician said at one point said that I needed a chimney sweep. The charge was $500.00 and men who came said the chimney did not need it. I was told by Home Serve that I would be reimbursed. I have received nothing to date.
We are senior citizens on a fixed income and this was much more than an inconvience.

I can not say enough about your team. They were professional, courteous and willing to explain the workings of the new heating system.

Thank you

I wish Paul Asani had explained to me in more detail the difference between a "high efficiency" boiler and a standar boiler. It probably would have made a difference in my choice....Keogh who installed the system was informative and evailable.

Professional, Efficient, and Courteous Installation Team.
I had an old gas-fired cast iron boiler furnace removed and a new one installed, and the entire experience was excellent. The crew arrived right on time, worked steadily, and completed the job exactly as scheduled. They were skilled, pleasant, and clearly knew their craft. Everything was done professionally and efficiently, with no surprises. I highly recommend this company to anyone looking for top-tier service and a smooth installation process.

The 2nd visit was excellent.i needed a new thermostat,
The first tech. Just took my batteries and they were no good by the next day. He should have been more thorough

I just wanted to say thank you to HomeServe, as they over achieved to make sure we were satisfied throughout the entire process. From the moment I called to schedule the service, I felt reassured by the friendly and knowledgeable staff, and super impressed how quickly they were able to send a tech out during these heat waves especially since I have an infant in my home!

Our technician Wayne arrived on time, assessed the situation thoroughly, and explained the necessary repairs in a way that was easy to understand. Not only did he fix the issue swiftly, but he also took the time to check other components of the unit to ensure everything was running smoothly. I appreciate the attention to detail, his professionalism from the moment he entered my home to the time he left and the care taken to leave my home as clean as it was when he arrived.

It's rare to find such a combination of skill, efficiency, and courtesy in any service industry, and I will definitely be recommending Home Serve to my friends and family. Thank you once again for your excellent service – it truly made a difference!

I have an annual maintenance plan that covers both my heating ( foced HW) and cooling systems. My heating system has 5 zones. When I turned system on one zone wasn't circulating and remained Cold. Called Hserve, they came out with 1-2 days and replaced both the circulator and the auto water feeder device to the boiler boiler. Over $400.00 in parts not incuding labor( almost 4 hours total was spent in repair). All of this was 100% covered with my annual maintenance plan. Well worth knowing ( peace of mind) we can call Hserve when we do have an issue with our systems and even better knowing it was all 100% covered. My annual coverage plan is just over $300.00 and that also includes annual tuneups for the TWO segregated systems( AC and then boiler).

Wayne from HomeServe was outstanding! Professional, punctual, and highly skilled, he fixed my heater issue quickly and left everything spotless. His friendly approach made the experience even better. Highly recommend Wayne and HomeServe! 5 stars!