Home Services reviews in Grand Rapids, Michigan

I lost my husband this summer so I had to find someone to winterize our sprinkler system. Grapids got me on their schedule right away so I did not have to worry about it. Thanks Grapids!

They've been serving our property for over 15 years. Excellent service. The technician Roy who came today went above and beyond what was required.

This is NOT 5 star but 1. They only allow 5 star.
June, 2024 soaker system installed. One year warranty. Worked fine. May, 2025, started up system for new year. Two severe leaks that ran for ? Days b4 caught. Repaired but my 1st quarter water bill was $258 over usual amount!

Didn’t run the system until mid June. Again, severe leakage 4 ?days. I had to go to their office to complain. Called GR water dept. for water bill thus far for June. $156!!! I asked for compensation. They would only pay $250 for 1st bill.

My new bill is only a result from faulty workmanship or faulty material. They owe me $156.

Haven’t been able to figure out how to add an additional review for an update.

I’m happy to state that someone from their main office did contact me And took care of the remaining balance.

Thank you

I had the pleasure of working with both Jose Rodriguez and Luis Vite, both gentlemen were very knowledgeable and friendly to work with! Very happy with the results!

Grapids came to inspect some sprinkler heads for leakage and water flow. We have always had excellent technicians. Today, we had Tito Munoz, and we was outstanding. He clearly explained to us a few issues, and showed us where water was pooling due to our gutter. Tito was very thorough, which we appreciated. As he left, I glanced outside our window, and he was sweeping and cleaning around his truck which was parked along the street (assume some residue or dirt from his boots). That's a great indicator of the dedication and care from Tito, something that did not need to be done, but he took the time to tidy it up.

GRAPIDS always does a thorough job of maintaining my lawn irrigation system. Jose is not only technically skilled to make the repairs, he is highly knowledgeable and very personable, respectful and efficient.

Tito was the individual representing GR Irrigation today. He was very knowledgeable, thorough and had very good customer service skills. Totally recommend him.

I have been using Grapids for all my sprinkler / irrigation for 8 years. Always the greatest experience. Highly recommended

Roy was very professional and friendly! He went through all sections of our irrigation system to find our problem. He explained the solution clearly and didn’t try to sell us anything we didn’t need. I’m a new homeowner and he also showed me how to use the interface of our irrigation system. Roy was great to work with!

We had the pleasure of working with Roy, our new irrigation tech from Grapids Irrigation, and he was fantastic! He was super efficient, answered all my questions thoroughly, and even took the time to teach me more about our system. Today he not only installed new components but also improved our existing setup so it runs better than ever. Professional, knowledgeable, and easy to work with — highly recommend Roy and the team at Grapids Irrigation!

Roy was great. Felt safe having him in our home. This company is easy to schedule with and always shows up when they say.

Jose and Chris did an amazing job! We had a few leaks. They got everything repaired and running smoothly.

I’ve been using Grapids Irrigation since 2022 for both spring start-up and winterization of my underground sprinkling system. Their team is knowledgeable, courteous, and efficient. I appreciate their reliability and attention to detail. Highly recommend Grapids Irrigation for anyone looking to keep their lawn irrigation running smoothly!

Had ray out for an estimate to repair my line. He was very knowledgeable and explained everything in great detail.

I've had Grapids out a couple of times and hands down they are the best at what they do. Professional, knowledgeable, fair, and very personable. Grapids doesn't beat around the bush and they don't take advantage of their customers. Arvin has been by tech for both visits and he is amazing. You can't go wrong with these guys. I really appreciate all that you do.

Joaquin came out to fix a number of problems. His work was fast and with great quality. I look forward to working with him again.

Our technician, Heath, was awesome. Very kind, responsive, and helpful. Went above and beyond the core job and helped educate me about different water systems in my house.

Joaquin was very friendly, very quick, and fixed a leak that was caused by a lawn care company performing aeration in the fall. Highly recommend. 👌

Recently moved into a new house, and the previous owners had a system setup. I called and asked about the system. They said it wasn't turned on but weren't sure. They helped setup a new account as I was a new customer.

They send out a service tech (who was great) and he spends 5 minutes looking at the box inside and the faucets outside. He confirmed that they were shut off and not used this past year.

He then tells me that he still needs to charge me $99 for coming out and that corporate makes them always charge $99 no matter what service they provide.

When i called to schedule this checkup, the agent never told me about these fees. If so, i would've just trusted that the system was turned off. Very dishonest practice for new customers and quite a turn off.

Technicians were on time and did a great job. They were very courteous. They were mindful of our house and wore boot covers to enter our home. I would highly recommend them.
Thanks guys.

Let’s start with a shoutout: Technician Tito is awesome, and I’m tossing him all the virtual confetti.

Now, buckle up for this one. Imagine my surprise when I got a text yesterday, casually informing me that my sprinkler system would be shut off in less than 24 hours. No heads-up, no appointment I agreed to—nada. Apparently, my sprinklers were on their own VIP schedule, and I was just along for the ride. When I kindly requested a later date, they hit me with a $50 reschedule fee. Fifty bucks! For their scheduling plot twist? I don’t think so.

I called the office, and to their credit, they were willing to work with me. But my card on file had expired, and they had the audacity to ask for an updated one. Excuse me, but I’ll hand over my payment details when the appointment fits my calendar, not when their system decides it’s showtime. The nerve of these folks!

And here’s the kicker: they couldn’t squeeze me in later in October because, apparently, their VIP membership club gets the red-carpet treatment. Plenty other irrigation companies to work with in the area. Thank goodness my card expired—it’s like my wallet knew this operation was giving off some seriously shady vibes.

All these great reviews but personally didn’t have that experience. Byeee.