Waste Management reviews in Grand Rapids, Michigan

Takes forever to get in and dump.Only one scale and you have to wait for exiting vehicles to use it before you can weigh in. I would recommend going to the North Kent transfer station on 10 mile. Its cleaner and MUCH faster!

Landfill dump service is ok. Place is dirty and smells pretty bad. Customer service is poor, but that's expected. They charge by the ton, not by the trailer like their website says. The only bonus is not driving all the way to Kent north transfer station. Watch out for sharp metal bits and errant trash flying around.

Prices are great won't find anyone cheaper probably. However customer service is very bad, no call back for a pick up, a time when they're coming, and the few times we have used them they tore up the asphalt and claimed it wasn't their responsibility. Overall they're very cheap but quality and care is not there. We have again tried to use them and out down OSB so the asphalt does not get ruined. Now they just drive in the grass and ruin sprinkler systems. We've ordered a dozen or so dumpsters and had to replace multiple driveways and fix numerous issues. They claim they are not responsible for anything. I would not recommend unless you have an open area and nocement or asphalt.

Pitsch is the go to site for anything I need to dispose of. I have cleaned out four garages and dropped and 70 foot pine tree and Potsch took it all. 5 trips. Dumping refuse is $30 minimum. And trees and shrubs is a $15 min. The staff is helpful. It is a popular place for anyone on the northern, so it can get busy. I have found 1:30 pm is a good time. Results may vary.

We recently had an old, leaking screened-in porch removed which the previous owner had built underneath the upper outside deck on our house. From the start, Steven was very professional in response, communication, clarity, scheduling , and follow-up after the job. He handled our request for an estimate better than any other company I contacted. The crew was GREAT -- even in horrible, snowy weather. They worked efficiently, did a really nice job, and did thorough clean-up afterwards. I cannot say enough good about this company and this work crew. I would use them again, in a heartbeat.

We have used this hotel in the past. Rates are all over the place one week they do aaa discount 2 weeks later no aaa discount. No breakfast as advertised due to covid which 2 weeks ago they had at least muffins nothing this time. Smoke detector in room 132 covered with plastic. Room reaked of smoke. Toilet would not flush and nobody seemed to care. Do alot of fishing in more and will be looking for other accommodations. Hotel is on welcome way drive and is nothing but potholes a real welcoming. Stay somewhere else this place is horrible.

Rough. It is usually always very busy. I am always in a hurry to get in and out like most everyone else on a schedule there and I rarely get in and out under 30 minutes with a dump trailer. I've left with a full trailer on a couple occasions because there was only 1 or 2 bays open or it was crazy busy.

I use Pitsch for the salvage store which is always a pretty decent experience. It's hit or miss usually, you have to stop by every once in a while. I've found some phenomenal pieces and I've also walked out of there empty handed. The only reason I gave this your stars and not five is because they tried to change me a different price from what they quoted me once and when I needed help wheeling something out from the back, the guy seemed put out about it. Otherwise we've had some great experiences. Expect to do a little digging.

If I could give this business 0*, I would. Let's start with trying to take trash bags to their relay station on Richmond. They were excessively rude, and wouldn't help explain what I was supposed to do. I almost got hit repeatedly by a machine, even though I was doing exactly what he told me to, to get out of his way.
Now to today, where they are demolishing a building next door to my house. They didn't give any warnings, and are now blocking my driveway. They're trying to claim they told people, but somehow noone in my building is aware it was going to happen?
These people need some customer service skills and a brain, and maybe they'd be a decent company.

Horrible. Rented a dumpster for 2 weeks. Was supposed to be picked up Friday 6/26 and was told that Friday they were busy and would pick it up Monday 6/29 which I was fine with. Then Monday they tell me the person who’s supposed to pick the dumpster up’s truck break down and told me they would pick it up Tuesday. Tuesday they tell me they are busy and Wednesday 7/1 it will be picked up for sure. Then on Wednesday I call back and they said they have no order on file to pick up the dumpster so it will be the week after Monday on 7/6 and the person I talked to is on vacation after constantly reminding them I need the space back where the dumpster is sitting in the driveway!

Requested a quote to remove asbestos tape from my ductwork on December 13th.
Talked to Mike over the phone requesting a quote. Emailed photos over the same day and he responded. Radio silence ever since. No quote. No scheduling. I will use another company.

Scale doesn’t work so they charge outrageous amounts by “guessing”. They never sweep so you’ll pop a tire like me. And with all they have going against them, they’re rude on top of it.

Great company lots of older stuff and various home needs for repair or remodel. Easy for disposal of trash and things not needed any longer etc. Close to us so easier than running to the actual dump. Reasonable prices and even takes yard waste. Great for clearing out clutter and getting reorganized at home.

Unbelievable how slow and unprofessional this place is. One weigh station where you have to wait in line to weigh your vehicle upon entering and then weigh again to leave, and pay. Zero room to actually back in and dump items; they keep letting vehicles back to wait in line to dump when there’s literally no where to go or park. Office lady came out screaming at our vehicle and another for where we were parked waiting, after she let us through. Same price as the county waste in Rockford or south of town. Save your time, money and sanity.

I dumped a trailer of trash- $30 (980pounds). The place is like the Wild West. Not much oversight, tons of cars, trucks and trailers "waiting in line". Most folks cannot back up well and everyone waits to get in.
The dump area IS inside so kind of nice in the rain but so crowded.

Always an interesting trip to make, you never know what you'll end up coming home with. They have a very large selection of doors both indoor and outdoor. A neat selection of antique and old wood trim salvaged from old buildings. And a whole lot more.

I pulled the 4'x6' trailer onto the scale and then backed into the building bay. The whole process to drop off materials and stuff was all very easy and the employee was very nice. I will be stopping by again when I get around to remodeling my basement.

I have been going to this place since at least 2005! I have bought old glass blocks, old doors, old tin panels! I just bought an old tall wooden box & an almost brand new black 6 drawer vertical file cabinet! I could spend all day rummaging through their vast amount of treasures! Great Customer Service, Great Finds, Great Prices!

Their scale is down so they’re dealing with that by charging double what it would normally be and not fixing it. It’s been down for weeks with no improvement. I’m a regular customer and I’m very unhappy about it.

Edit: it’s been over a month since I left this review and nothing has changed ( prices seem to be getting steeper in fact!). I had a day I took my 6 yard dump trailer and they told me it would be 120$ to dump. I said no and took that to the county dump and it was 29$. I tried to call the owner and even left a voicemail about my unhappiness and never heard back.

Rude. Short. No patience. When calling from a business and asking about pricing/fees for multiple dumpsters at commercial job sites, I was left to feel like I was a burden, after asking a total of 3 questions. Very sad way to be considering the amount of business I was trying to bring. I just got off the phone with someone there and decided off of that encounter to go elsewhere. If you don’t like customer service, find a new field to be employed in.

Fun place to explore Architectural Salvage and general home supplies! Decent prices and they'll work with you if you see something you like