Reviews of local pros in Grant, Michigan

I reached out to Peak. Their response was quick and they sent out a technician who was not only prompt but also very professional. He diagnosed the issue quickly, explained it to me in a straightforward manner, and then carried out the repair. My AC has been working like a dream ever since. For anyone in Newaygo County needing AC repair, I'd highly recommend Peak Heating and Cooling.

I recommend this company. Each time I called, someone was at my door by the end of the day. Text messages were conviently sent for appointment time, estimated arrivals with pictures of the employees. I had an AC unit installed in the Spring of 2022 and today my furnace was replaced. Thank you, Seth for showing and explaining why furnace was not working. Thank you, Fernando Lopez for explaining which options I had and helping me choose which furnace was right for me. Also , for helping set up a financing plan. Thank you, to Eduardo and Gabe as well. You were respectful and proffessional.

Be careful, they use pressure tactics to sell, they also offer a 15-year guarantee, but they have only been in the market for about 4 years. I doubt they will reach 10 years with the waste of money they make at their parties and activities within the company., I'm not saying it! They themselves upload material from their activities at the expense of the high prices of their services. Now their virtual assistant is a joke to avoid phone calls from those who are their real clients and need the services they promised to provide, very poorly managed, that is my opinion. a lot of potential but very poorly managed

Update to my last review spoke with Irving at peak he scheduled a tech to come finish the install and agreed to compensate me for my missed day of work the tech came out and one of their parts suppliers gave them the wrong part completely understandable we agreed for him to come back the next day to take care of it and bring the check he called middle of the day not able to make it claiming he’d come Friday instead he texted late Friday evening he couldn’t make it he would be at my house in the morning I said not a problem at 12:30 today I called peak when nobody has arrived or contacted me they said he will be there 1:30pm at the latest it’s currently 5:16pm no show I didn’t get a call till 4:45pm stating they can’t come till tommrow at 8am now confirming they wasted another work day of mine I wish I could put a better review for them because when the techs do show they are wonderful to work with but it’s just difficult to get them to show up and finish a job

Don't normally write reviews for businesses but after two bad experiences with this company it has to be said. Peak came out in September of 2022 when I reported a problem with our furnace. The tech could not replicate my issue so they did basic maintenance and left. The issue persisted but did not affect operation. Fast forward to this week were we begin to notice the issue again. I do my due diligence and get the issue on video and do basic checks for gas leaks and bad wires. This time the tech says you have a bad heat exchanger, carbon monoxide, and your family could be at risk. Would you like to spend 3k or 6k to fix it? Mind you this is a 2 year old furnace which I explained is under a 20 year warranty and will get another opinion. Well that second opinion took only 5-10min to find the actual issue: misaligned burner, High gas pressure, and bad exhaust placement. All fixed for 100$. If the tech spent less time pressing to replace a 2 year old furnace and leveraging my family, they might have solved the issue.

Next time go with Haisma Heating and Cooling.

Would not recommend, had them come out for a free quote to have air conditioning installed in my home. 2 technicians (Alberto being one of them) arrived and only stayed for less than 5 minutes after telling me that they can’t give me a quote since I’m not wanting to have it installed next day. Refused to do any of their measurements or look at anything. The whole point of getting a quote is to know how much I am looking at forking over, and be prepared financially. NOT PLEASED AND WILL NOT RECCOMEND!!

Landen, Riley, and Brennan showed up quickly, was friendly, explained any questions we had, and made the whole experiance pleasant, and showed us and made sure we knew how things worked before they left. Excellent service and very professional job. Would highly recommend them if I was asked or I heard someone wanting central air.

You said:
BEWARE!!!!My HVAC system was installed in November 2022. And they came out in April 2023 to install my Brand New AC Unit. Since the install, they have been out every 6 MONTHS to repair or replace something! The first time ever starting the brand new AC Unit, it had a failed motor that needed to be replaced. Now this summer, it lasted about 3 weeks before it failed again and needed to be shut off until repairs! When it comes to customer service, this is where they drop the ball. I am currently sitting in the dead heat of summer unable to use my AC unit due to a system failure and they told me not to turn it back on, but then left me high and dry on the exact root cause of the issue, and when they would be returning to fix it completely!! I am highly disappointed with my purchase through this company, between the poor quality of HVAC/AC Systems, and the unresponsiveness with customer service, it has been a total nightmare. Please seek elsewhere if you are planning to upgrade your HVAC systems.

Called on coldest day of winter no heat. They came told me it needed replacement but installed igniter and reducer motor. 2397.60$!!! Seriously
Then 72 hours later no heat!! They came back 3x and found loose wire last visit and now I called Martin H&C now we have heat. Only 200$!!
Sharing my experience so this dosen't happen to anyone else.
Call Martin! H&C get honest help for reasonable price. Update
They said they would refund after taking parts back. 1 week later no refund. I may have to go to small claims court!

Job was done very efficiently and the price was definitely fair. Nolan was amazing! Thank you so much!

Noah was so nice, got here on time and went right to work he got the problem all fixed he also explain how we could fix the problem ourselves if we need to 10/10 recommend!

Our technician was friendly and did a great job. We've consistently had a good experience with this company.

BIG thanks to Peak Heating and Cooling for providing such responsive and expert service. Steven and Mike were informative, friendly, and professional! The Peak team is top notch!

BEWARE!!! I wouldn't suggest using this company at all!! I had my furnace go out about a year ago & I bought a furnace from them which costs me a little over $8,000. When they installed it the guy who came not only damaged my home but totally disrespected it as it was winter time I just put in new carpet & the technician & his helper walked in & out of my home with no boot covets on & didn't take them off either. The technician tried hiding the damage by throwing broken trim boards under my couch. When I called to report this to the superiors I was completely dismissed by the supervisor. Since then my new furnace has broken down on 4 separate occasions & has had 3 different parts replaced. When it's broken down it always seemed to happen on a Friday after hours & not 1 time did they get someone out right away. I complained to the supervisor again his name is Irving & I was told that if it broke down again I would be top of list & someone would be out within an hour, that never happened. My furnace quit working again on Fri Jan 24th & its now Fri Jan 31st & my furnace still isn't fixed & I had to call off work for sat cause no one was sent out to me on Fri as promised. The furnace needs to be replaced as there is water & rust all around the bottom due to the idiot who installed it did it wrong!! I have been calling Irving every day to find out what's going on with getting it replaced & he either doesn't pickup my calls,doesn't return my calls or gives me a line of crap. Now keep in mind there is standing water all around electrical wires which is highly unsafe but yet they don't care. I even resulted to having my parents help me with contacting him. Their calls & messages go unanswered or not returned. I will post pics if I can figure out how to. Again I would trust these people with anything.

Brennan and Bradley provided excellent service, they came out as soon as possible and worked hard through the day to install a brand new furnace after ours failed on the coldest night of the year. They were very respectful and mindful of our home while working and were patient with our pets, they also helped us understand our new furnace and it's features before leaving. Overall these guys were outstanding and I will recommend Peak heating to everyone I know due to this amazing experience.

Ely came out and gave us an estimate he was a very nice guy and very professional. I would recommend Peak. But after guys come out they broke the gas line and it filled our home up . Had to hair the gas company out and shut our gas off. We were out of gas for 4 days , no cooking or showering they said they would send us a check for the unconvinced that was 2 months ago and have not received it yet even tho they sent it out. Beware

Purchased a brand new furnace in January, 2025. They put together a furnace using some new parts & some from the old furnace. Not having the new thermostat & other items needed to clean up, they promised the would return on a week later, which they did not. I went on vacation & upon my return, found my propane tank was almost empty, there was a leak from the furnace install. I called the company & they came & repaired the leak immediately. Adan, one of the owners, promised to reimburse for propane. I reminded them that it still had not been inspected by the county. I heard nothing from them until I posted a Google review in August. Adan left me a voice mail then Irving called to set up a time to bring reimbursement check & finalize the job. They came, without check, did some work & left. I returned home to find a "not approved" tag from the county inspector inside my door.

Peak Heating and Cooling is NOT a BBB Accredited Business.

BBB Rating
F
Reasons for rating
Failure to respond to 15 complaint(s) filed against business