Appliance Repair reviews in Harrison Township, Michigan

Ian from higher standards did a great job in diagnosis and repair of ice frost and water drain issue. I am very happy with service from Higher standards as call from reporting the issue, scheduling, communication was handled very professionally.

Jay was the tech repair person who came out and after just a couple of minutes diagnosed the problem with my Samsung Dryer humming away and said it needed another mother. He had one in his van and promptly took apart the dryer and installed the new motor. At the time he noticed one of the drum roller wheels were very tight and replaced that as well.
Jay was very courteous , professional and knowledgeable.

Brian (?) from Higher Standards Appliance Repair came out on behalf of Samsung to replace the ice maker in our refrigerator. He showed up right on schedule and competed the work neatly and efficiently. The new ice maker works perfectly. He even showed me the difference between the original and redesigned replacement part. Would certainly recommend this company.

Quick and proficient response and service from receptionist/ office personnel and Mark the service tech. Thank you very much for your prompt, professional and courteous warranty service for our samsung dryer. We really appreciate your time and assistance.

Qualified technicians from the time you call for service until your appliance is repaired, Higher Standards provides fast and friendly service.

Technician was nice . He seemed to know exactly was the problem was

Bad company. I wrote a review 1 week ago and I would not give them 1 star but the process makes me give them 1. Now my first review is gone and along with my review the 4 other very negative reviews from other unhappy customers are also gone . Wow! Are they editing reviews or deleting them to make their company look better?

5/2018 - To the response of owner. You are highly misinformed from your technician of the details. I never said I would cancel my credit card. I did tell him I was dissatisfied with this company and surprised how long it took to come out and fix my machine. If he assumed or told you I would cancel my credit card......Lies! He then stated he would only except CASH. I asked him why? He wanted me to leave and go get cash at my bank. I have never been asked to go get cash while the tech waits outside my home? What kind of request is that? I felt very uncomfortable so I asked him to leave. I requested to see the part to call Maytag to ask questions when he then aggressively threw his elbow up and blocked my body. His elbow hit my arm. At that point I asked him to leave again for my own safety and kids in my home. He packed his items and I picked up the boxed part as he left my home and told him I was going to call Maytag for instruction and inform them about what happened, I then closed my door for my safety. He said :"I am calling the Police" and I said.. "go ahead because his action were scaring me. 3 police officers showed up that I knew because I am very involved in my community and school system as a volunteer and contract employee. The police showed up while I was on the phone with Maytag. The were very surprised to be called to my home. They addressed me be my first name and asked what in the world is going on. The police listened and heard Maytag state they will send a different repair company and new parts and to request your the police to make sure the tech left and the parts were handed to your tech. I told your tech I was going to verify with Maytag that I would not have to pay for the 2nd set of parts because they covered the first set under warranty before he left. Instead he called the police which was fine with me because of his actions! A new company came with new parts and I paid with my credit card and have been washing clothes ever since and every once in a while I remember how scared I was as a mom with my kids in my home because of your company!!!!!! I do not recommend this company and the memory still is with me more than a year later!!!!!

The service technician showed up in the time slot. He was able to fix our Samsung refrigerator ice maker and it did not take long. He was nice and curious.

Higher Standards team worked with me on a Z-Line dishwasher issue from start to resolution with patience, professionalism and went above and beyond… I finally have a working Z-Line dishwasher thanks to Higher Standards team! April is the front line and she does a fantastic service! I’m very happy to have found this great company…

Jay was very professional and did a great job repairing our refrigerator ice maker. He was very knowledgeable and knew what the issue was. He quickly changed out the parts on the ice maker to resolve the over freezing issue. Soon after he left the ice maker started making a loud grinding noise. The next business day I contacted the customer service to schedule a return service call. The night prior to the return service call the loud sound quit. Jay being the expert explained the possible reason for the loud noise. We Recommend Higher Standards Appliance Repair! Thank you Jay

Part arrived, part installed, all fixed. Took only one hour! Thank you!!

In July 2021 my parents bought us a Samsung washing machine as a house warming gift from Best Buy. The washing machine has never worked properly, being a new house owner I let it go awhile. It would never spin and the clothes would come out soaked. Well while using THE MANUAL to attempt to trouble shoot it ourselves, it quit working all together. It wouldn’t fill with water. So I called Samsung who sent a technician, Nicholas (see comments below of other people that this technician has lied about/ provided awful service) from American Standard Appliance Repair on 11/23/21. The technician came out looked at the washer for about 10 minutes. On his way out he stated to leave the screws on the dryer because he would be back in 5-10 business days once the parts came in. He stated it needed a new motherboard and water valve. That was all he said and he departed, handed me nothing. I called to inform my parents of this, who then called Samsung. A Samsung representative informed them that my washer was infested with cockroaches; therefore, voided the warranty. Once I heard this, I was in disbelief. I went down stairs and see this “infestation.” There is NO infestation, as you can see in the pictures below. I sent these pictures to Samsung, which did nothing. Samsung now wants me to bring an exterminator to my house to provide a certificate that my washer is not infested. This is about $150.00 completely paid by me, so they can “escalate” the situation. This is completely outrageous. We’ve now been without a washer for over a month. Best Buy REFUSES to do anything. Samsung REFUSES to do anything. They have SLANDERED my name. Tell my parents that I am nasty and have an infestation. AVOID these companies. Save yourself the hassle of dealing with these garbage appliances and GARBAGE customer service. Absolutely disgusting. So disappointed and I will never be buying a product from either of these AWFUL places again. Please share this to save your loved ones from having to deal with these people.

I am posting this 3 years later. Nick had called me when I originally posted this and asked me to take it down. He lied and told me that he never told Samsung that my washer was infested with cockroaches. He said he would call and clear everything up, but he did not. I ended up having to fight for 2 weeks until Samsung sent another company to fix it. I was informed by this other company that nick used to work for them and was fired. Long story short, I would highly advise against using nick unless you like liars.

Terrible experience with this company, which were assigned to us by Samsung. Had 3 service calls to our house. 3 different techs, none could solve our issue of the refrigerator randomly warming to the mid 40's for hours, even with the temp set to 34 degrees.

When they couldn't figure out the problem, they just closed our service ticket and told Samsung there was no issues, and the refrigerator works as designed.

I reported the ice maker issue with Samsung on 9/13/21 and it was assigned to Higher Standards Appliance Center. Jay came in yesterday and in a matter of 1 hour was able to fix the issue. He is very nice and knows what he is doing. I commend his work.

My repairman J was great. He was very friendly and knew exactly how to fix the problem with my dishwasher. He didn't make a mess and cleaned up all his material. He was in and out in about 30 minutes. Will definitely be requesting J specifically when using Higher Standards Appliance Repair again.

Jay our repairman did a wonderful job for us today! He identified the issue with our refrigerator right away and was able to get our refrigerator fixed in no time. He was very knowledgeable and professional.
We would highly recommend him and higher Standard Appliance Repair.

It was quoted to me that a technician would be here between 9:00 and 12:00. J was here around 9:30 and got the job done in under 20 minutes. Multiple things had to be replaced on my Samsung TV, including the screen, which I assume is pretty intricate work. So, it’s made all the more impressive that he finished so quickly. On top of that, J is extremely polite and professional. If I ever need another electronic fixed, I won’t hesitate to call Higher Standards.

J is a highly skilled technician. He called ahead and was on time I never had to wait. J was polite and courteous. I had many problems going on with my Samsung refrigerator. It was running too cold and was freezing all my food. The ice maker was not working either. It’s only a few years old. J replaced three main components and he was able to do so efficiently in a short amount of time. It’s still under warranty so I was impressed by all the new parts he replaced without cutting corners. I can be confident knowing now that my refrigerator will work well for years to come. Thanks J and Higher Standards.

Very professional and speedy. Rick knowledgeable and awesome. Super happy with our service. I teased him that I might post a zero star because now I have to do laundry again. lol.

Excellent service. Will use again and refer.

I had an excellent experience with Higher standards.
From the customer service I received from Nicole, when I first called to the Technician Keith that came to repair my fridge, they were excellent. Polite and professional every step of the way. I will be using this company moving forward. I would recommend to anyone having appliances repair needs.

Keith was very nice as well as very professional he is the best service person I ever had from HSA