Reviews of local pros in Jenison, Michigan

Kyle Davies really came through for me after a re-install was done incorrectly on my kitchen counter, cabinets, and drawers by someone else. Polite, professional ... outstanding customer service sets this company apart from all others. Great job, highly recommend!

I had an appointment for ServaPro to come and finalize the quote and to clean my house of a fiberglass infestation from a bed I got from nectar. They called me before they were supposed to show up and told me that they all ready Quoted the residence a few months ago and told me I have to pay $150 and then told me they won't even touch the property without my landlord's permission which he already gave them permission to clean the property. Don't know who I talked to over the phone but she was extremely rude and condescending. Now I have to wait even longer to have a different company come out.
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EDIT: It was not stated to me in the phone call that $100 of the $150 would be put towards the cleaning and when I first called and made the appointment I was never told about the $150 fee in the first place. They told me that they would be able to come out and adjust the quote and we would go from there And then right before the scheduled appointment time I get a call telling me that there's no need for them to come and quote me because there was already a quote in November which I already knew about and should have been in the notes or whatever system you guys use.

ServPro is an excellent company if you need water mitigation. The staff is professional, well trained, knowledgeable and personable.
They were able to get to our home promptly to help. I highly recommend ServPro.

I noticed a leak in my bathroom ceiling, that is right below our upstairs bathroom. I was recommended to ServePro of S and NW GR by our plumber. I called and they came over immediately to help me turn off the water to the upstairs toilet. They took care and time to talk me through what all may need to be done, including how to work through insurance claims. They turned an incredibly stressful (and potentially very expensive) event into an incredibly manageable one. From their customer service skills, to the actual work on the bathroom, I have only praise and thanks. We absolutely recommend using them if needed, we certainly will again!

We had a flood in our basement & it was 5p on a Friday! ServePro was there in less than 2 hours to removed the wet carpet & pad and get fans on to save our drywall! They were respectful, and did an amazing job. We had all the fans, dehumidifier & ionizer until Tuesday & they came to check the progress everyday except Sunday! Highly recommend this company!

Mike of Servpro gave a presentation in a group that I attend, and he shared that a $5 spout cover would protect from a majority of the pipe bursts that they see toward the end of winter. I have never heard of these, and I was impressed that they care more about me and preventing damage, than making a buck off my misfortune.

I have worked side by side with many of the members of this team and cannot imagine trusting another company (even another SERVPRO) in my home, with my family. Their prices are honest and fair, but knowing we are in good hands means SO much more than the dollars.

Brandon and Dylan was exceptional with their service and ability to correct the situation

Great team! They arrived within 15 minutes of me contacting them initially. Very professional and friendly at every interaction. Also very thorough in making sure everything was dried out. Highly recommend!

Dylan and Jeremy were very courteous and prompt in their service. Thanks!

Very impressive work from Jakob & Josiah as they tore out water damaged walls and ceilings from a roof leak

We woke up to find the waterline to our refrigerator broke and there was water all over our laminate kitchen floor. One call to Servpro and Joyce & Randy showed up within 15 minutes (we live nearby)! After an inspection—including finding damage to the basement ceiling that we hadn’t noticed—the crew showed up within an hour, removing damaged flooring and starting the industrial fans. The follow up was excellent and they set me up with a painter to repair the walls and ceiling. Thanks Joyce for taking such good care of us and making a very frustrating situation a lot less stressful!

Great experience so far after a water leak. Everyone I dealt with seemed very knowledgeable and took time to explain everything.

ServPro was excellent!! Michelle and her team was very helpful and were at our home right away. I hopefully won't need them again but if I do, ServPro will be my first call! Thanks Michelle!!

Was very happy with the service from Randy and his crew. I had a fairly complex mold mitigation project which involved progressive demolition and discovery. Randy's team was polite and thorough and their price was reasonable.

Rick was excellent. Came quickly to setup fans and dehumidifiers on multiple levels of our house when the dishwasher leaked. Came back daily to check moisture progress. Connected us with a local contractor to assist with new flooring. Great communication and very efficient process. Thanks to ServePro SW Grand Rapids!

At first I had a little issue, but it was resolved. They definitely stand behind their work. Randy came over here he took care of it. Thank you Randy.

We had flooding in our basement. The ServPro team responded to my early morning call immediately, removed the water, cataloged the damage for my insurance, and likely saved me from more severe mold damage. They were kind and professional throughout and eased our minds during a stressful time. I cannot recommend them enough.

Rick was an excellent project manager. He returned daily to monitor humidity and alter our dehumidifying strategy as needed. I’ll always appreciate his help.

Had a unfortunate incident and called serv pro the dispatcher sent Jesse and Brandon to start the process. The were top notch and did the necessary removal of carpet and padding and insulation to start the drying process. Rick came over to check the machine's and how they were doing. All were very professional and got right to business. If you need assistance don't hesitate to call the you will be pleased.

We called Servpro the morning we woke up to water flooding our basement from an issue with our well. They were able to come out that morning and start tearing our carpet padding and drying out the basement. Everyone was very helpful and friendly. Rick, the project manager, explained everything and was very attentive. He was awesome to work with and I would 100% recommend them to anyone!

The ServPro team was very courteous, informative and thorough. We are very happy we went with ServPro for our water flooding issue / water rescue work